Mercedes-Benz Of Fredericksburg

I have purchased two Mercedes CL model cars from Teddy within the past 11 months. He is a real professional representative who is an asset to your organization which is noted for its integrity. I will co within the past 11 months. He is a real professional representative who is an asset to your organization which is noted for its integrity. I will continue to recommend Rosner Mercedes-Benz to my family and friends. Best regards, Chuck Masten More

My previous sales and service experience was with American Service Center("Mercedes Just Mercedes"). I decided I was going to buy my next Mercedes from Rosner because of the excellent service experie American Service Center("Mercedes Just Mercedes"). I decided I was going to buy my next Mercedes from Rosner because of the excellent service experience I always had when taking my 2001 C class in for service. Now enter Steve Smith of sales. It wasn't my intention to buy a new car when I did, but I texted him one late afternoon, that a particular car on the lot "spoke to me". Steve worked with me and we made a sweet deal, that's why I call my 2012 C 250 coup "sweetie". Steve is very knowledgeable and accessible, he goes beyound the call of duty. Steve called me one Saturday morning to see if everything was OK, and as luck would have it, at that very moment I was having trouble programming the blue tooth phone feature. (I thought I was smarter than a 5th grader and Steve did offer to do this before I drove off the lot.) Steve didn't hestitate for a moment and walked me through the process step by step and when I still didn't get it, he said come on in and he programmed the phone for me. When folks ask where did I got such a beautiful car I tell them to see Steve Smith at Rosner Mercerdes-Benz of Fredericksburg. I jokingly tell Steve I need a residual fee (because even though there is a Rosner bracket on the car people still ask). Thank you Steve Smith, I recommend you to everyone that is looking for a great sales experience. I'm extremely happy with "sweetie". More

I would like to inform you that I had an excellent experience recently at your dealership. I purchased a vehicle from your delaership and have been very pleased with the vehicle, professionalism and experience recently at your dealership. I purchased a vehicle from your delaership and have been very pleased with the vehicle, professionalism and customer service. My sales person was Steve Smith, who was very helpful during the purchasing process and was able to answer all questions I had pertaining to the vehicle and purchasing process. Mr. Smith has kept in contact with me to ensure I remain a satisfied customer and has provided guidance when asked. In closing, I would like to mention that due to Mr. Smith's contiuned customer service and professionalism after I made the purchase, I am sure to return to your dealership for future business and will recommend your establishment to anyone who inquires about purchasing a vehicle. Thank you, Robert Cannon More

Firts time buying a mercedes benz, I got the glk model. Great car, very good experience. I couldn't be more happier. Ask for Steve if u go to this dealer Great car, very good experience. I couldn't be more happier. Ask for Steve if u go to this dealer More

I originally went in to get my older Mercedes repaired. After inspecting my car there was a significant amount of work that needed to be done so I decided to trade my car in for a new one. Although the re After inspecting my car there was a significant amount of work that needed to be done so I decided to trade my car in for a new one. Although the repairs to my old car were substantial, I was still offered a fair price for trade in. I was very satisfied with the overall service and quality of care I received. Steve Smith did not once pressure me into getting anything I did not want and is the best salesman I have dealt with to date. Dave Bowers also did an outstanding job and knew the exact procedures of how my bank does business. I will continue to do business with Mercedes Benz of Fredericksburg and would recommend them in an instant!! More

My experience as Mercedes Benz of Fredericksburg was great. My saleman, Steven Smith, provided superb service. He was attentive to the needs of his customers. His approach to his job can be characteri great. My saleman, Steven Smith, provided superb service. He was attentive to the needs of his customers. His approach to his job can be characterized as truly professional. I feel that he is truly an asset to Mercedes Benz. More

I purchase a pre owned BMW a few weeks ago and I live about two hours away I spoke with Kay on the phone and with email for a few days before making the trip. When I arrived the car was exactly as she de about two hours away I spoke with Kay on the phone and with email for a few days before making the trip. When I arrived the car was exactly as she described. I am grateful for her honesty and her product knowledge. Everyone one I came in contact with at the dealership was friendly and helpful. My husband and I love our new BMW and recommend Rosner Mercedes to anyone who is looking for a new car. More

My schedule is very tight at the year end. I talked to Mr. Steven Smith over the email for the whole morning and he could not say ANYTHING meaningful or useful. I couldn't beleive that they let this guy Mr. Steven Smith over the email for the whole morning and he could not say ANYTHING meaningful or useful. I couldn't beleive that they let this guy sell Mercedes Benz. No wonder several of my closed friends, who bought Benz recently, told me to try to stay away from this dealership. More

Called the dealer prior to driving 1.5 hours indicating I was looking at an identical car for 3500.00 less (i liked this interior color better )When I arrived they were courteous to show the car and the te was looking at an identical car for 3500.00 less (i liked this interior color better )When I arrived they were courteous to show the car and the test drive went well, When pricing the sales person left HIS OWN OFFICE stating he would rather wholesale the car , than come off on the asking price two hundred dollars , I can understand not agreeing on a price but I never heard of walking out, of his own office leaving me there, Its hard enough to buy a car but who would go through this kind of treatment on your day off Mercedes should go to the dealership and see this for themselves, as we walked to the door the gsm stopped us only to state how his cars are cleaner than the other dealerships , I felt really bad like a scolded child when I left More