Mercedes-Benz Of Fredericksburg

Rico Ellis, sales manager, and Steve Smith were Professional, Competent, Timely, and Pleasant. Their easy going, transparent, concise manner made the transaction simple, quick and enjoyable....... Professional, Competent, Timely, and Pleasant. Their easy going, transparent, concise manner made the transaction simple, quick and enjoyable....... Pleasant. Efficient and Fair. Their way of doing business made for a great experience. After purchase issue: I had an issue once arriving home some 3 hours away. TWO IMPORTANT POINTS: 1. The issue was not due to any failure of duty on the dealership's part (sometimes things just happen). 2. Rico, the sales manager, and Steve continued to follow up and participate in the solution even though they were not really responsible. Simply darn good customer service. More

After several months of shopping around at local dealerships without any firm prospects, I was beginning to doubt that I could find the vehicle of my choice with the options in my specific price ran dealerships without any firm prospects, I was beginning to doubt that I could find the vehicle of my choice with the options in my specific price range. I decided to go down south to Fredricksburg where I met salesman Carlos Rodriguez. I knew what I wanted and the price I wanted to pay. Carlos was very pleasent and eager to work with me to meet the price that I had in my budget. After a nation wide search, Carlos informed me that the vehicle I wanted with the options had to be ordered. The negotiation was very smooth without any back and forth with him or the general manager. The vehicle was delivered within the time frame promised. Our overall experience with Mercedes Benz of Fredicksburg and Mr. Rodriguez was professional and very customer service oriented. Going a little further south allowed me to purchase my dream GLK. Thank you Carlos for making it happen. Steve G More

This dealership has a kind and friendly staff with a low pressure environment. The employees were very knowledgeable about the vehicle. They went the extra mile to make us feel welcome after traveling quite pressure environment. The employees were very knowledgeable about the vehicle. They went the extra mile to make us feel welcome after traveling quite a distance to get there. They gave us a very fair trade-in value on our existing vehicle. We would definitely recommend this dealership. More

Really enjoyed my car buying experience. I look forward to the next time I buy a car from this dealership. Boba was fantastic and really took care of all my questions and concerns. Thanks so much. to the next time I buy a car from this dealership. Boba was fantastic and really took care of all my questions and concerns. Thanks so much. More

After doing my online research, I decided to drive the 70 miles to Fredricksburg Mercedes to look at a used BMW X3. Boba, my sales adviser was competent, knew the details of the car and was pleasant to deal miles to Fredricksburg Mercedes to look at a used BMW X3. Boba, my sales adviser was competent, knew the details of the car and was pleasant to deal with. The car handled like new and I was able to get a price which more than satisfied my research and expectations. I met the service manager, toured his shop and certainly believe that they can handle any service requirements I may need. My thanks to Boba for making the car buying experience a good one. I will definitely consider Fredricksburg MB for my next car purchase. More

Steven Smith provided us with amazing customer service during AND after our purchase. It turned out our CPO needed to be recertified. Given our busy schedule, he picked the car up from our house and dro during AND after our purchase. It turned out our CPO needed to be recertified. Given our busy schedule, he picked the car up from our house and dropped off a loaner in exchange. He took our car back for its service and returned it the next day, leaving with the loaner. Excellent! Thank you Steven for making everything as easy as possible! More

BOBA, We appreciate the courtesy shown to us when we BOBA, We appreciate the courtesy shown to us when we purchased our new Mercedes. We were impressed with your knowledge of the Mercedes...you wer BOBA, We appreciate the courtesy shown to us when we purchased our new Mercedes. We were impressed with your knowledge of the Mercedes...you were able to answer our question in a very professional way and I know we did ask some dumb questions. We were impressed with the service department when we took the car in the have the Simoniz Glasscoat. Thank you, for taking the time to go over all the bells and whistles on the car...I am reading the books in hopes it will sink in soon and if not I know where to find you. I would not hesitate to recommend you and Rosner Mercedes-Benz to any of my friends. I am so happy you were there when we walked thru the door to look at the Mercedes you were so helpful. Thanks again, Jack and Clara Jeffrey More

I have been to this dealer for 4 seperate visits over 8 months. I was given choices and pressured at each visit. Because Steve and his team gave me a fair price on my trade in, personal service, and a fai months. I was given choices and pressured at each visit. Because Steve and his team gave me a fair price on my trade in, personal service, and a fair price on a certified pre owned 2011 E series; I made the purchace. This dealer was professional, polished, and gave goood value for the dollar. More

Steve did a great job and has been excellent with follow up help! Everyone I have been in contact with give 110% effort and make going to the Dealer a pleasure. up help! Everyone I have been in contact with give 110% effort and make going to the Dealer a pleasure. More

When I originally stopped by the dealership, Mercedes wasn't even on my short list of cars to replace my 2003 Audi A4 Cabriolet. I was considering a Audi A5, BMW 3-series or a Volvo. Kay was extremely pa wasn't even on my short list of cars to replace my 2003 Audi A4 Cabriolet. I was considering a Audi A5, BMW 3-series or a Volvo. Kay was extremely patient with me in ensuring that I took a look at all of the options. After test driving cars and meeting the dealership sales and service staff I realized that I really liked the Mercedes and having a local dealer with a high quality and helpful staff was most important - the Audi and BMW dealers are at least an hour away. I returned the following Monday to take delivery of a Mercedes C250. More