Mercedes-Benz Of Fredericksburg

Being greeted by and working with Antoine Richardson was the reason I chose to purchase my vehicle the day of my visit. I only intended to test drive and look at the available inventory. Between Antoine and the reason I chose to purchase my vehicle the day of my visit. I only intended to test drive and look at the available inventory. Between Antoine and Ryan/GM, I was offered a deal I could not refuse. Everyone we talked to during our purchase made the experience very pleasant and the overall process was seamless. This was my first Mercedes purchase, but they ensured it will not be my last. I highly recommend visiting them if you are looking to purchase either new or used. You won't be disappointed. More

Excellent customer service. Methodical. Questions response explained quickly. Ensured all questions answered when asked. Friendly, courteous, and welcoming. Methodical. Questions response explained quickly. Ensured all questions answered when asked. Friendly, courteous, and welcoming. More

Mike and Sal were so helpful. Mike answered all my questions as well as made buying my first vehicle memorable and easy. Mike communicates well and always puts the customer first. Mike answered all my questions as well as made buying my first vehicle memorable and easy. Mike communicates well and always puts the customer first. Sal was able to walk through the entire financing process and if I had questions stopped to answer in well detail. More

Steve Appel and everyone else we dealt with were amazing. We were 3 hours into a 12 hour drive from PA to SC when we got a flat tire, about 10 miles from the dealership. With no appointment, and a desperate We were 3 hours into a 12 hour drive from PA to SC when we got a flat tire, about 10 miles from the dealership. With no appointment, and a desperate need to get back on the road ASAP, MB of Fredericksburg took us in. They had the tires we needed in stock, got our GL450 up on the lift quickly, offered to shuttle us to lunch while we waited, and had us back on the road in less than 2 hours. Our family is grateful! More

We had a great experience with our car purchase! We worked with Antoine. He was knowledgeable of the vehicle we were interested in and overall great to work with! Highly recommend this dealership a We worked with Antoine. He was knowledgeable of the vehicle we were interested in and overall great to work with! Highly recommend this dealership and ask for Antoine! More

We went to this dealership and bought 2 vehicles in a two weeks time. First car we bought was with Michael. We were in the lot for 2o minutes and no one approach us. So we went inside and Michael helped us t weeks time. First car we bought was with Michael. We were in the lot for 2o minutes and no one approach us. So we went inside and Michael helped us throughout the process. We were in contact with him with possibly purchasing another vehicle. He was really helpful back and forth of any info/updates that we needed. We went to the lot to check in the said vehicles he sent us through texts. He was off that day. Long story short, Antoinne was assigned to help us throughout the process. Which he equally and patiently guide us like Michael. We end up buying another one which my husband love so much!!! I gave 5 stars to these 2 gentlemen that make our buying experience top notch!!! More

Antoine was great and so was Mohammed. Finance was deceptive. Excellent credit and was offered 8% interest. Only when I walked out, was I offered 5.4% Finance was deceptive. Excellent credit and was offered 8% interest. Only when I walked out, was I offered 5.4% More

I would love to give a five star rating however my experience wasn’t as pleasant as I would have expected. My sales associate Antione was great and did his best to accommodate me during the sales proc experience wasn’t as pleasant as I would have expected. My sales associate Antione was great and did his best to accommodate me during the sales process. The entire process took about 3 hours, which I wasn’t thrilled about. In addition to the long wait, I was extremely upset about the financing process. I asked before we started the application if the dealership could beat or match a current 4% rating, I received from Navy Federal Credit Union. Mickey the sales manager informed me he could get me mid 4%. I have Excellent credit and my score is 822. Imagine my surprise when they asked me to sign a contract at 6%! The finance associate, Whitney walked out the room once I informed her that I wasn’t signing a contract with that rate. Mickey returned with a piece of paper showing me the current rate with NFCU, which was still lower than what they offered me. I didn’t feel valued and I didn’t feel heard. More

When I scheduled my B service for my car, knowing that I needed new tires, I asked if they had Pirelli tires in stock, the asst. service mgr. said "yes". After 5 hrs. I paid my bill, walked out to find my needed new tires, I asked if they had Pirelli tires in stock, the asst. service mgr. said "yes". After 5 hrs. I paid my bill, walked out to find my tires were replaced with Michelin. I asked the manager why I didn't get Pirelli, he said "Mercedes always uses Michelin". I bought my Mercedes in Germantown Md with Pirelli tires. I am 61, been driving Mercedes since I was 18. I would have appreciated them telling me they were putting tires that I didn't want on my car before I sat there for so long. I won't be back. Thumbs down for this dealership. Imagine paying $1,300 for no pops that you don't want. More