Mercedes-Benz Of Fredericksburg

This dealership’s customer service is horrible. Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car o Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car or ask for updates about the title or other questions, no one is available to answer. I had a very bad experience with this dealership. I highly recommend not buying online from this dealership at all. When I got the car, it had a lot of problems. I purchased the most expensive car at this dealership, but when I received it, the bumper was damaged. They kept lying, saying they didn’t damage the bumper. After I showed them pictures proving the car was already damaged when the truck took it, they paid some money, but it didn’t even cover 25% of the damage. Additionally, the center console cup holder door has an issue; it is not working at all and won’t open. It also took three months to get my plates. Whenever I called to talk with the manager, they kept lying, saying the manager or general manager was not available. Shame on you, Mercedes. I have purchased more than 40 cars from various dealerships and never had any problems, but this was my experience. Also the lady works for title and plate I emailed her many times to get update she never return my massage and calls horrible person The title process lady name is: Rebecca Cox and after 10 days driving most expensive car I keep getting error massage I toke to benz dealership in austin/tx he told me Engine mount(s) is defect I replaced even car had only 1200 miles I hope this helps More

Alan-Michael "Red" Limberick was incredible to work with! 11 out of 10 friendliness and professionalism, from the phone call to schedule my appointment, to picking up my key and everything in between. Every 11 out of 10 friendliness and professionalism, from the phone call to schedule my appointment, to picking up my key and everything in between. Every step of the way, I could tell he genuinely wanted me to have the best service imaginable. He exceeded my highest standards, let alone my expectations. Thank you Red, sincerely, for facilitating the only thing the last week to go smoothly! More

Worked with Mercedes Barnes and she was amazing! From start to finish she provided amazing customer service and communicated throughout the entire process. She was not pushy with selling the car and From start to finish she provided amazing customer service and communicated throughout the entire process. She was not pushy with selling the car and made sure that all of my needs were met. Would definitely recommend her to friends and family. Further, would buy again from this dealership using her! Great job. More

Was in process of buying a vehicle met with a notary at 9am this morning signed all the paperwork/contract. Then get not even a phone call only a text at 630 this evening saying oh we’re sorry we sold the 9am this morning signed all the paperwork/contract. Then get not even a phone call only a text at 630 this evening saying oh we’re sorry we sold the truck Saturday. This dealership is shady don’t deal with them. More

Mercedes Barnes! !!!! EXCELLENT sales person! Walked in and car she thought I would like was ready and parked up front! Looked at a few but bought the car she had pi !!!! EXCELLENT sales person! Walked in and car she thought I would like was ready and parked up front! Looked at a few but bought the car she had picked out! Quick and friendly and wonderful to work with! Valerie Wedderman did financing and papers within minutes! VERY organized and great to work with! Special THANKS to this Mercedes dealership! They have taken care of us for years . Stacy Clark. In the service department has always been available for every question! Great bunch of people and great leadership!!!! More

Best experience at a dealership working with Teddy Parker. He was very helpful getting us what we wanted and straight to the point. Very nice and sociable. Parker. He was very helpful getting us what we wanted and straight to the point. Very nice and sociable. More

Excellent experience dealing with Rich Tippey! He made the buying experience in today’s market enjoyable. He made the buying experience in today’s market enjoyable. More

Excellent Customer Service! !! Maya was the ABSOLUTE best and such a please to deal with. !! Maya was the ABSOLUTE best and such a please to deal with. More

Being greeted by and working with Antoine Richardson was the reason I chose to purchase my vehicle the day of my visit. I only intended to test drive and look at the available inventory. Between Antoine and the reason I chose to purchase my vehicle the day of my visit. I only intended to test drive and look at the available inventory. Between Antoine and Ryan/GM, I was offered a deal I could not refuse. Everyone we talked to during our purchase made the experience very pleasant and the overall process was seamless. This was my first Mercedes purchase, but they ensured it will not be my last. I highly recommend visiting them if you are looking to purchase either new or used. You won't be disappointed. More