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Mercedes-Benz Of Fredericksburg

Fredericksburg, VA

4.6
319 Reviews

1000 Noble Way

Fredericksburg, VA

22401

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Showing 319 reviews

March 03, 2022

Sebastian was very helpful, friendly, and very professional. I will be doing business again with Mercedes-Benz Of Fredericksburg. More

by prayzelady278
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the positive review and kind words about Sebastian and Mercedes-Benz of Fredericksburg!

March 02, 2022

I spent a total of about 9 hours purchasing a vehicle, due to poor communication between departments and a 2 hour repair taking 4.5 hours. That’s not even counting four round trips of travel time. I fe More

by DB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Jones, Alan-Michael (Red) Limberick
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

We apologize for your negative experience with the purchase and service of your pre-owned Acura. The vehicle had been traded in the day prior to your visit and was not sale ready. Because it was not a Mercedes-Benz, we didn't have the parts in stock for an Acura. Where we dropped the ball was rushing the process. It takes about 5 days to properly recondition a trade in. We should have fully prepared the vehicle before agreeing to sell it to you and had you come back when all the work was complete. The solicitation for 5 star reviews is necessary in any business. Upset customers need no solicitation to go online and leave a negative review. However, happy customers with positive experiences have no real motivation to take the time to leave a positive review. So if you don't ask happy customers to submit positive reviews, you'll get nothing but negative reviews. It's a necessary part of running a successful business. Thank you for your feedback.

March 02, 2022

The Mercedes c350 was a great deal, amazing car! !! I appreciate Antoine Richardson and the dealership for making my first car purchase special and memorable! Quick easy and straight to the point if More

by Verrel Rizky Aznan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson, Whitney Graves
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the positive review and kind words about Antoine Richardson and Whitney Graves! We appreciate the 5 star review and we're glad you like the coffee machine!

February 27, 2022

Appreciate the Camaro and big thanks to Antoine really helpful and understanding . Very excited thanks !!! More

by Brian Alvarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson
Feb 27, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you very much for the 5 star review on Antoine and Mercedes-Benz of Fredericksburg!

February 26, 2022

Great experience working with the team at Mercedes while looking for a Sprinter commercial van. Rich was extremely helpful from our first call until completion of the sale of the vehicle. We ran into a few More

by DGonzalez5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Tippey
Feb 27, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for taking the time to write such a thoughtful review on Rich Tippey and Linda Bowling! We appreciate your business!

February 25, 2022

I would highly recommend the service department! Mike, Red, and Roy went above and beyond to resolve my vehicle issue while providing outstanding service all around. More

by Taylor Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Roy, Red
Feb 26, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the very kind words about Roy Reutter, Mike Holmes and Red! We are glad you had such a great experience!

February 22, 2022

Great experience, great staff Antoine Richardson knowlegeable, amazing presentation, deserves an award, will highly recommend this dealership if looking for a luxury vehicle with an amazing price. More

by Babs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson
Feb 23, 2022 -

Mercedes-Benz Of Fredericksburg responded

We are pleased that you had a great experience with Antoine Richardson and Mercedes-Benz of Fredericksburg!

February 22, 2022

Great dealership. They were very helpful. Eric Jones was very helpful and gave me the information and time to make my decision to purchase a vehicle! I would definitel More

by mitzjdm11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Jones
Feb 23, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the 5 star review and kind words about Eric Jones!

February 21, 2022

Had a great experience at dealership my sales guy Eric Jones was outstanding very relaxed and knowledgeable the whole transition went smoothly. More

by David walsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Jones
Feb 22, 2022 -

Mercedes-Benz Of Fredericksburg responded

We appreciate your kind words about Mercedes-Benz of Fredericksburg and Eric Jones!

February 20, 2022

Enjoyed working with Teddy Parker. He made the buying process as smooth as possible. Thanks More

by bw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Parker
Feb 21, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the kind words about your experience with Teddy as well as Mercedes-Benz of Fredericksburg!

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