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Mercedes-Benz Of Buffalo
Williamsville , NY
29 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
While we are based in Williamsville, NY, we are proud to serve the entire Buffalo community and other nearby locations. In the search for a new or pre-owned Mercedes-Benz, our dealership remains a go-to location for luxury car shoppers.
With specialists on hand to help with any part of the car shopping or vehicle ownership experience, Mercedes-Benz of Buffalo provides financing, car service and a great selection of vehicles for luxury car shoppers in the Buffalo area. Our facility offers one of the largest combined Mercedes-Benz, smart and Sprinter retail and service facilities in the New York area. When it comes time to search for a new car in the Buffalo area, Mercedes-Benz of Buffalo is a great place to start. Hope to see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 29 reviews
April 11, 2024
Kat was incredibly helpful and friendly throughout my car buying experience. I would highly recommend her for anyone looking for a positive and efficient experience. buying experience. I would highly recommend her for anyone looking for a positive and efficient experience. More
by Tiffany
Employees Worked With
Katicia Sakona
April 09, 2024
Katicia is so knowledgeable and helpful. She is friendly and truly cares about her customer and their needs and obviously believes in her product. Her social media presence is helpful and She is friendly and truly cares about her customer and their needs and obviously believes in her product. Her social media presence is helpful and fun and she goes the extra mile to make the customer feel special, important and appreciated not just while showing a vehicle but also after the purchase as well with fun little gifts, photos and thank you notes. I couldn’t recommend Katicia more highly to my friends and family looking for a vehicle! More
by willowjade9
Employees Worked With
Katicia Sakona
March 29, 2024
They are awesome. Courteous and skilled. They also complete their work on time and as promised Courteous and skilled. They also complete their work on time and as promised More
by kevin
March 20, 2024
Very professional experience! Everything went as planned. Pleased with the whole experience. Sales rep Richard was very knowledgeable about the car and returned all my responded t Everything went as planned. Pleased with the whole experience. Sales rep Richard was very knowledgeable about the car and returned all my responded to all my calls quickly More
by mr.rocky
Employees Worked With
Richard Ode, Chuck Skillin
February 29, 2024
Always perfect at MB of Buffalo. Dillon is amazing, he’s really on the ball, 5 star for sure!!! Very professional and honest people there. Great dealership! Dillon is amazing, he’s really on the ball, 5 star for sure!!! Very professional and honest people there. Great dealership! More
by Robert
Employees Worked With
Dillon
September 22, 2021
Service department did a great job. I knew I would have to wait for an appointment to get the nail out of my tire. I called Mercedes and they told me to come right in. My tire was fixed in 15 minutes. I wa to wait for an appointment to get the nail out of my tire. I called Mercedes and they told me to come right in. My tire was fixed in 15 minutes. I was really grateful. More
by sdwalsh25
Employees Worked With
Service department
February 19, 2021
On Feb, 18 I took my car into Mercedes for B1 maintenance. I was met by service people and turned over the car to them. They were professional and did a great job on service. Finished the car wit maintenance. I was met by service people and turned over the car to them. They were professional and did a great job on service. Finished the car within the few hours as promised. Very happy with their service. After leaving the car with I went to the showroom to wait for my wife who was picking me up. In the showroom there was a white AMG that caught my attention, so I went to look at it. I approached the side of the car, and touched the handle to get a look at the interior, wow that set off the alarm and scared the xxxx out of me. At that point the dark haired lady at the desk says to me "cant you see the sign" she was derogatory and while the alarm continued to sound other people came to see what was going on. The service guy found the key and disarmed the alarm. Now first of all I thought it was a "showroom" and if they don't want cars touched maybe they should put up a barrier that you cant enter. The lady at the desk and others looked at me like I was a burglar . The sign as it turned was on the windshield , a 8 by 11 sheet of paper. Now as I approached the car from the driver side I couldn't see the sign. The one on the side of the car didn't exist. There was no I'm sorry sir are you all right, just the dark haired lady and sales people looking at me like I was a stranger who wandered into the showroom to make trouble. Now I have leased numerous Mercedes from the dealer over the last 20years, and never experienced such a demeanor on the part of reception and others. It tells me that there is no training on how to treat a customer. The derogatory attitude, that I interrupted their day was apparent, The showroom was empty at the time and only the receptionist made any remark to me , "Can't you see the sign". More
by c.spezio
Employees Worked With
all service employees were excelent
April 15, 2020
TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repa in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repaired. Actually tried to insinuate the damage may have occurred on my way home. I for one will continue purchasing from their neighbor Town Volvo who has EXCELLENT CUSTOMER SERVICE!!!!! More
by Klippity123
Employees Worked With
Customer service
