Mercedes-Benz Of Billings - Service Center

Our family owns multiple Mercedes. Work and personal vehicles. The new service team is amazing. The new owners have put together a great team. Special shout out to the service team th Work and personal vehicles. The new service team is amazing. The new owners have put together a great team. Special shout out to the service team the guys at the counter and the mechanics. Great job guys!!! More

Been over two months waiting for parts for front seat, called weekly know when will return the calls. Finally called wanted to talk to general manager for different times he never returned my calls ever. called weekly know when will return the calls. Finally called wanted to talk to general manager for different times he never returned my calls ever. You would think the GM would take time for a frustrated customer. More

The service manager (Kyle) was the most professional, knowledgeable and pleasant person I have ever met at any Mercedes dealership. He provide excellent service in an incredibly short amount of time seei knowledgeable and pleasant person I have ever met at any Mercedes dealership. He provide excellent service in an incredibly short amount of time seeing that I could have been stranded in Billings for a prolonged period of time. Professionals like him and the service technician that worked on my Sprinter Van are true credit to your dealership and the Mercedes Corporation. They both should be recognized for their outstanding service and professionalism. More

Easy to schedule. Best customer service people around. Make the 3 hour drive to them a pleasure. Accurate and detailed work with clear billing and follow up. Make the 3 hour drive to them a pleasure. Accurate and detailed work with clear billing and follow up. More

EXCELLENT costumer service. Fair and efficient service. We were towed in and got taken care of as if family and this was our first visit there We were towed in and got taken care of as if family and this was our first visit there More

Zack, Des, and Shawn plus the others do there best to provide the best service they can. Thank you. They are all good people. What else can I say? provide the best service they can. Thank you. They are all good people. What else can I say? More

Excellent service, better than expected. Moved me up due to cancelation and explained rebate information. Yada Yada Yada Yada Yada Yada ta Yada Yada Yada due to cancelation and explained rebate information. Yada Yada Yada Yada Yada Yada ta Yada Yada Yada More

If I could give Mercedes Benz of Billings zero stars I would. Their actions border on criminal negligence, and I mean that. August 2020, a can of bear spray left on my dash covered up by a hat exploded would. Their actions border on criminal negligence, and I mean that. August 2020, a can of bear spray left on my dash covered up by a hat exploded in the sun, causing damage to the windshield, dash, a-pillars, vents and cabin. Ryan Burt in the service department agreed to take on the project. When I dropped the vehicle off I told Ryan the manufacture of the bear spray recommended the dash come out so the vents could be cleaned. The dash was damaged by the explosion and needed replacing anyway. I sent the SDS sheet for the bear spray to the dealership and the hazmat restoration company contracted to assist in the cleanup. The bear spray manufacture rep informed me that due to the oil base in the spray it evaporates very slowly leaving behind a powder that is easily re-aerosolized. The concern was that the residue would evaporate over the next few months and put the operator at risk for sudden loss of vision/respiratory distress should the residual powder in the vents get introduced into the airflow. Think bumping a rumble strip at 80mph in January with the heat on high then not being able to see or breath. Safety was the priority and the high consequences of not getting it decontaminated the first time didn’t seem to resonate with Ryan. It didn’t seem like a big ask to do the right thing and replace the dash components (which were pre authorized by insurance) that were damaged or responsible for ducting air. During the following weeks I called looking for status updates. Ryan would rarely take my call or return voicemails. 41 days later I received a call stating that the vehicle was done. I took a day off work, drove to Billings, returned my rental car, paid my deductible, loaded my gear and jumped in the driver’s seat. I could still smell bear spray but figured it was just the penance I had to pay for the mistake. However the dash was still cracked and the a-pillar was still displaced and torn. Upon further inspection the rain sensor cover was now broken and the firewall below the windshield had scratches and punctures from the glass company’s reciprocating saw. Ryan was very noncommittal, “ya, we can look back into it but it’ll be quite a while to get the parts in”. It was at this time that I started to get upset. It was clear 41 days prior that the dash would need replacing due to the fissure in the top and that it was recommended that the vents get replaced if they could not be thoroughly cleaned. The fact that the vehicle now had gouges and punctures in the firewall didn’t seem like it was a big deal to Ryan. The service manager, Shawn Skelton became involved. We had a group discussion where I outlined my frustrations. Shawn, Ryan and my claims adjuster got on the same page and I thought we’d finally be in the home stretch. At this time I requested one call per week, even if it was just a quick “nothing has changed, still waiting on parts” type of conversation. I told Shawn and Ryan that I felt they’d really let me down but that they had the opportunity to turn this interaction around to a positive one. Alas, it seemed I had asked too much. I requested to be put in contact with the hazmat restoration company. Turns out they were also appalled in the communication from the dealership. During the first 41 days, after the initial cleaning, they were told that the dash was going to be removed and they would be recalled for a thorough cleaning. The restoration shop called a few weeks later to enquire about getting it scheduled and they were told to come out whenever they could. A technician was handed the key fob and told the vehicle was out back somewhere. The tech found the vehicle in the same state of disassembly as it was after the initial cleaning, not disassembled at all. He returned to Ryan who just told him to wipe the dash down again. None of this was ever relayed to the insurance company. The initial invoice had 0.75 hours of labor billed from the dealership. It took 41 days and the dealership billed 45 minutes. The glass shop owned the damages but the first round of “repairs” appeared to be completed by a child with white out. Actually I think a child would have done a better job because they would have used more paint. Ryan sent me photos of the damage “covered” in touch up paint. Bare metal was still visible in most of the scratches/punctures. I told Ryan that this was not an appropriate repair and his response was that the new windshield would need to be taken out and the vehicle would need to be sent to a body shop to get repaired. I think he was trying to intimidate me with a greatly increased repair time into accepting subpar work. It was embarrassing that I was dealing with a Mercedes dealership. At one point I stopped by the dealership when I was in town in the middle of October just to check on the progress. I stumbled across a jug of diesel additive lying on its side, leaking onto the factory rubber floor in-between the front seats. I righted it but the puddle of additive had started to eat into the rubber floor. Shawn ordered the appropriate replacement right away, it was the least painful exchange of this ordeal. After multiple setbacks and delays in parts from Germany the vehicle came back from the body shop, the restoration company was able to properly clean under the dash and the individual dash components that were not being replaced while it was disassembled. Finally, 91 consecutive days without my vehicle, I was told it was ready. I went in with my expectations low and I’m glad I did. The rain sensor was still broken, the glove box did not open correctly, the passenger a-pillar was newly broken, two pieces of plastic trim on the dash were not aligned correctly (turned out they were also broken and needed replacing). I had to bring the vehicle back two days later and leave it for a full 24 hours before everything was as it should be. I was hoping for a satisfaction survey after the ticket was closed as with with prior services, but never received one. I called corporate customer service and left a message but I haven’t heard back. I live full time in my van as a traveling nurse. One of the reasons I purchased a 2019 Sprinter was for the reliability of the commercial chassis as it would be my house. I never expected to be without a home for three months during a pandemic. I wish I knew the reasoning behind the mistakes that were made, especially during the first 41 days. The reckless abandon displayed in their actions repeatedly left me wondering what would have happened if I didn’t have 11 years’ experience as a mechanic or didn’t advocate for a proper repair. It quickly became clear that Mercedes of Billings had never dealt with bear spray damage before. I’ll hold space for that. However, the fact that the dealership had, in writing, the recommendations from the bear spray manufacturer, with the backing of the insurance company and an outline of the consequences of a botched repair and still failed to comply is beyond the pale. -ZW More

While traveling from Michigan in our Itasca Navion to explore the National Parks, we encountered a major issue in Cody, WY. As a surprise to us, Mercedes paid for a tow from Cody to Billings, MT to this explore the National Parks, we encountered a major issue in Cody, WY. As a surprise to us, Mercedes paid for a tow from Cody to Billings, MT to this authorized dealer. We chose that option, as opposed to using our towing insurance to be taken to a nearby repair service (not Mercedes authorized). We are so glad we did, as they showed us that the problem was caused by the previous "authorized dealer" in Grand Rapids, MI who used the wrong o-ring in the oil filter. As a result of the oil leak over the period of time we've been traveling, some belts and pulleys self-destructed. Thankfully, we had just pulled into a campground and the breakdown didn't occur on a deserted or winding mountain road. To compound the problem, the tow truck driver had an accident on the way to Billings which caused some body damage on our motor home. Thankfully, the tow driver is paying for that repair but Shawn Skelton and Ryan Burt at Billings Mercedes have been very instrumental in making sure that happens. In addition to their assistance with this, they have fit us into their schedule promptly, even though they are swamped with repairs right now, maintained constant communication, have allowed us to stay in our RV in their back parking lot, allowed us to connect to their electric, and are working on our behalf to contact the Grand Rapids dealer to encourage them to pay for the repairs. Everyone here is friendly, and beyond helpful!! They have gone far beyond our expectations and we would happily give them 10 stars if we could. Thank you, Billings Mercedes, from the bottom of our hearts!! Jim & Connie Gillette More