Mercedes-Benz Manhattan

Great service Dealer John Hart has set me and my husband up with three car leases and he's always been the best. John makes the whole process easy and convenient f Dealer John Hart has set me and my husband up with three car leases and he's always been the best. John makes the whole process easy and convenient for us and gives us all the care and attention we need. Top of the line service. I highly recommend him! More

Follow-up to previous commentary John Hart remains the man. Call him for mercedes benz sales. He really knows his stuff and will take care of you. The service department is pretty g John Hart remains the man. Call him for mercedes benz sales. He really knows his stuff and will take care of you. The service department is pretty good as well. More

Excellent experience from service advisor then Salesperson t Recently had extensive service on my 11 year old car. Decided to buy new car on the spot. Everybody was helpful and easy to work with.. It was everyt Recently had extensive service on my 11 year old car. Decided to buy new car on the spot. Everybody was helpful and easy to work with.. It was everything one should expect from a luxury car dealership. More

Best Customer Service from John Hart I have leased three vehicles from John and have gone to him on all my service issues. I will continue to lease only from here solely because of him. H I have leased three vehicles from John and have gone to him on all my service issues. I will continue to lease only from here solely because of him. He treats everyone like they're family and goes above and beyond to make sure you have the best experience. He doesn't just sell you a car and then disappears. He is there through all your service needs. For example, I had a flat tire recently. He had given me his cell as he does all his customers and told me to call whenever I had an issue. He helped me get the car towed to the dealership, got me a loaner, and my car was ready within a day. He doesn't get compensated for that but he still went above and beyond. That's the ultimate customer service. He creates a sense of loyalty in his customers in an industry that lacks that same quality. More

Sales backup system failure My regular salesperson Franco Quartuccio was away for a couple of weeks while I needed to place my order. I tried to get his backup to do the work or My regular salesperson Franco Quartuccio was away for a couple of weeks while I needed to place my order. I tried to get his backup to do the work order but he could not be bothered since he presumably would not get his commission. I placed my order elsewhere after two weeks. More

Ultimate Professionals I was introduced to John Hart through a very good friend, and when John and I spoke he was the ultimate professional and very polite. The dealership d I was introduced to John Hart through a very good friend, and when John and I spoke he was the ultimate professional and very polite. The dealership didn't have the vehicle my wife wanted in stock, so John made it happen in less time that what he anticipated, which was great. (made the wife very happy). He kept me informed every step of the way. So when I received the Call to pick up the vehicle and finally met John I felt really welcomed. So then he introduced me to the Financial Manager Jean-Paul Charvet, this young man was very detailed. He covered everything regarding my finances and was very professional and great people skills. So once I was done with him I was introduced to a lovely young lady(Lin Sanchez) who was going to get me familiar with my vehicle. After processing some paperwork for me, we went down to my vehicle and she went through every single feature in that vehicle and took her time. Ms. Sanchez had great customer service skills and she is very sweet. ME/BE selected the right person for that job! So the bottom line is that everyone I had spoke to and had the pleasure to be acquainted with,have been very professional, courteous. Overall I had an amazing experience at MB of Manhattan. John and the staff are very knowledgeable. They went above and beyond what I had expected anyone to do. They acquired to my every need, very polite!! Building professional business relationship is great, but when you also walk away with personal friendships even better. This is how every dealer, no matter which brand, should operate. Simply the best. Keep up the great work John, Jean, and Lin ME/BE is lucky to have you on their staff you guys are great assets. Thank you. Read Less More