Mercedes-Benz Manhattan

To the Best Car Salesman I Know It all started in May when my mother decided to get a Benz and I met this superb car salesman Alex Villanueva. His customer service and friendliness w It all started in May when my mother decided to get a Benz and I met this superb car salesman Alex Villanueva. His customer service and friendliness was nothing short of amazing. I already owned a car but my birthday was coming up just three months later and I decided that I myself wanted a Benz and there was no one else I would have wanted to sell me my first car I'd own on my own. Alex took his time helping me to find the perfect car suitable for me. His work was up to perfection in what he gave me suggestions and multiple options to fit the car description I wanted. Alex is so professional yet so down to earth. I felt like I've known him for more than just the three months and at the end of the process it feels like we're family. Long story short, just one week from my birthday I left Mercedes Benz a happy customer because of Alex I was able to purchase a 2017 C300 AMG Sports. Very satisfying purchase and a great deal. I plan on continuing my relationship with Alex for many years to come and highly recommend him to anyone looking to purchase a Mercedez Benz. More

John Hart I won't go anywhere else, what's the point!! John Hart provides the service to warrant that. Ask and you shall receive, he put me in the car that I wa I won't go anywhere else, what's the point!! John Hart provides the service to warrant that. Ask and you shall receive, he put me in the car that I wanted at the price point! More

Went the extra mile This car purchase was seamless. I was looking for a rather rare and expensive E class Amg S 4matic. Nicole and Patrick went out of their way to seam This car purchase was seamless. I was looking for a rather rare and expensive E class Amg S 4matic. Nicole and Patrick went out of their way to seamlessly help me navigate through the current inventory, but also what was potentially coming off lease. I was able to secure a dream car that was coming off lease with less than 9k miles at a great price. I would never have been to secure this car without both Nicole and Patrick going out of their way to see what was prospectively coming off lease calling the current lease owner and transitioning the car to me. This was truly a win, win for everyone and I ended up with a dream car at a great price and incredibly low mileage. More

John Hart is excellent. Very sincere, pleasant. John Hart has been helping me for a few months to pick out the most ideal car for me. He has been very sincere from the start. He is very knowledgable John Hart has been helping me for a few months to pick out the most ideal car for me. He has been very sincere from the start. He is very knowledgable about the cars. He thoroughly explained all the details about different models and took me on a few test drives so that I could find the best fit for me. He was very patient and helpful. Finally, when it was time to sign the lease, he explained all the important information and gave the best deal possible. If you would like to get a pleasant and sincere experience, you should go to John Hart at Mercedes Manhattan. More

Excellent Alejandro was great! From the moment i walked in i was introduced to him. I went in to look around and find out prices. Everything turned out perfect. Alejandro was great! From the moment i walked in i was introduced to him. I went in to look around and find out prices. Everything turned out perfect. The pricing range was great for me. He definitely made me feel like family. From the very moment we met he clicked right away. He was very welcoming when me and my girlfriend arrived. Alejandro made sure that he helped me pick out a car that was perfect for me. He took his time with me and made sure i was not rushing into anything. I love how he walked me through ever single step of the car when it was time for me to leave with it. It was the greatest services i have ever experienced in my life. He took my number and most definitely made sure that i can come to him if i have any problems. Excellent service!! More

We had a great experience with Marcus. We came in looking for a used car and Marcus sold us a fabulous new one. He was responsive and attentive throughout. He was knowledgeable but when h We came in looking for a used car and Marcus sold us a fabulous new one. He was responsive and attentive throughout. He was knowledgeable but when he didn't have the answers he quickly did the research. A pleasure all around. More

Very pleased Hands down the the best dealer in NYC. Very nice, professional and down to earth. Worked out an impossible deal with me and made me the happiest perso Hands down the the best dealer in NYC. Very nice, professional and down to earth. Worked out an impossible deal with me and made me the happiest person alive. Thank you so much Gregory. More

Best experience yet Greg was a delight. He was knowledgeable, affable, and made buying a car simple. We were in and out in a flash and dealt with fairly. He made a lifelo Greg was a delight. He was knowledgeable, affable, and made buying a car simple. We were in and out in a flash and dealt with fairly. He made a lifelong customer out of us. More

Top Dollar, Bottom Shelf. Worst Purchase Experience of my ENTIRE LIFE! Went in to buy my first Mercedes. Did not know anything about the brand except some mild research. Worst Purchase Experience of my ENTIRE LIFE! Went in to buy my first Mercedes. Did not know anything about the brand except some mild research. ***WARNING*** Cars look beautiful under the lights at Manhattan Mercedes. My piano black C63 AMG looked flawless in the dealership. Several days later, in direct sunlight, i saw swirls from compounding. When they tried to fix it, they swirled the entire car now on two occasions, leaving me with almost no clear coat. I spent $1500 to have the paint corrected and coated by a true professional. If you check BBB you will see this paint issue is a regular occurrence here at Mercedes Manhattan, although they are efficient at having these complaints removed. They have a shell company that jams a bunch of immigrants in the basement with high speed buffing machines who go right on in and destroy your paint. Its appalling, as my detailer and I saw first hand, they buff cars in the basement with improper lighting and dirty/used pads....BAD BAD BAD. I specifically asked, and was told that the car had a major performance component (limited slip differential), only to learn that the car did not have it after purchasing it. That mistake cost me $4,000. How an AMG comes without an LSD is anybodys guess...its flat out dangerous. Im also really disappointed in the build quality of this car. Ive also driven many loaner cars. They all rattle with bass and some whistle and/or whine at speed....not what i expected. My car has a symphony of undesired harmonics. So after much effort, i gave up with trying to have them do the right thing for me and went to my local Mercedes Dealership. That was a totally different experience. However, I just learned that the cars engine has an aftermarket tune installed in the car Even though i bought it at the dealership with a full CPO warranty. Seriously... Please do not patronize this establishment. I paid top dollar for bottom shelf antics. Great Business model...this is the type of review that comes from a profit first environment. I expected FAR better treatment from Manhattan Mercedes. Worst Purchase Experience of my ENTIRE LIFE!!! More

2013 CLS 550 Marcus Brandon was friendly, knowledgeable, and a ture professional in every way. GREAT DEAL!! Everyone at the dealership was terrific. It was a gr Marcus Brandon was friendly, knowledgeable, and a ture professional in every way. GREAT DEAL!! Everyone at the dealership was terrific. It was a great experience. More