Mercedes-Benz Fort Walton Beach

I've bought my last 3 vehicles from Quality BMW and the last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, bu last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, but when I've been in the dealership having maintenance work done on my existing vehicles. He's knowledgeable about the vehicles and very responsive when I've made requests of him. I'll definitely go to him again when I'm in the market for another vehicle. More

Ron contacted me within 24-hours to tell me he had located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mai located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mail and fax. He helped me close the deal quickly within three days, and was always easy to contact for information. Ron took pride in delivering my vehicle by having a special detailing service performed. When I arrived at the dealership, Ron took the time to explain everything about the vehicle and BMW's outstanding quality and service. The dealership was even serving Louisiana-style gumbo & rice, submarine sandwiches, cake and beverages when I went in to finalize the deal! More

Classy service like you'd expect from a BMW dealer. Ned was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone! was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone! More

My wife and I were in Destin, Fl.Georgr for our granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper act granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper action. Being almost 80 years of age, I felt I had best call BMW assist. We were told to go to Quality Imports in Ft. Walton Beach the next morning before starting home. We called at 7 am Monday and talked with the service manager, Zack. We were at the business by 9 am and have never been treated with greater courtesy and prompt attention to our problem, which turned out to be very minor. We were out and on the road in less than twenty minutes. We are indebted to Zack for this treatment. We live only 100 miles from that dealer and you can be sure they will be at the top of our list when we need service or a new BMW!!! More

From the first time I talked with Bill about ordering a new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being s new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being shipped that was like I wanted and I received my car the end-of-June. I would highly recommend this dealer ship and the salesman Mr. Bill Brock to anyone looking to buy a new BMW. They make sure that you are satisfied right from the start. More

There are four family members in my family: Me, my wife, and my two children. And even though there are only four of us, we for some reason own 7 Mercedes Benzs. Let me be honest, I love mercedes, not just and my two children. And even though there are only four of us, we for some reason own 7 Mercedes Benzs. Let me be honest, I love mercedes, not just because of the quality of the car, but because when I buy a benz, I get a promise that if something goes wrong, my car and I will get the best treatment possible. Unfortunatly, this promise does not hold any value at Quality Imports. They always seem to find some excuse as to why I cannot get a rental car. They never seem to fix the problem the first time. They find every possible way to blame you for car issues, so that the warranty does not apply. And lastly, they are quite possibly the rudest people I have ever dealt with. One person on this site mentioned that the service technician told her she didnt understand electronics and that she should go read a book(or something like that), well they told me that I didnt understand what proper service was, and that I should take the car to another dealer just to see that they would treat me the same. Well, I took their advice, and boy am I happy that I did. Because the Pensacola Mercedes dealership is so much easier to work with, and actually gives me mercedes rental cars when my cars are being serviced. I cannot believe they call themselves "Quality" Imports. The only people that are nice to you there are sales persons, and once they sell you that car, dont expect to see their smiley faces again. Anyway, I think I have said enough. Bottom Line, dont waste your time andm oney at Quality Imports. More

I will NEVER bring my BMW to Quality Imports again. I will try to make the information short and sweet: While shopping for my BMW I was consistently disregarded as a customer -- I was repeatedly asked will try to make the information short and sweet: While shopping for my BMW I was consistently disregarded as a customer -- I was repeatedly asked to "bring my husband" next time and they will "allow" me to test drive the car!---(just a small sampling). Perhaps they did not realize that I was willing to drop 70K, cash on my dream car. This lack of respect ( asking for help in viewing the insides of the BMWs, test drives, etc --- yet being ignored/disregarded and at one point, when a man did come out to help me, flat asked, "are you sure this car is in your budget") --- (this is over a two month period of "shopping" there), cased me to buy my dream car 60 miles away in Pensacola, FL at Sandy Sansing BMW. Once I had my dream car, my iPhone connecter went bad (had a short in it). I did not want to drive all the way to Pensacola for service (BMW can be serviced at any BMW Service center---not just the one you bought your car at), I made a service appt. at Quality BMW. I was told that I was not "allowed" to have a courtesy car since I "chose not to buy from my local BMW dealer". So, I waited while my car was being looked at. After 5 minutes, Mike Shoemake came and told me, "the comupter says there is nothing wrong with the car..." It was obviouse...the iPod/iPhone adapter was not working. He repeatedly tried to blame this on my iPod being defective---so I pulled my iPhone and my two son's iPods out of my purse and showed how NONE worked with the car...yet worked just fine without being connected to the BMW adapter. He insisted that I should "go back to school" and learn about how electronics work! I explained to him that I am actually a Computer Scientist working for Eglin AF Base and felt sure that it was simply the adapter cable that may be bad... He continued to insult me and question all possibilities that I was bringing up (including print-ups from BMW service info / troubleshooting info for the SAME EXACT PROBLEMS other BMW owner's had had--and the fix--(gasp, a NEW adapter cable!)...I should add that I printed this information right from the BMW website! Needless to say, he refused and explained that Quality BMW could not fix a car that does not have a problem and asked me to leave. I immediately drove to Pensacola, Sandy Sansing BMW and without appointment, they helped me, no problem (even with several other customers in the waiting room). When I explained the problem to them (and showed the same aforementioned documention to them) THIS (Sandy Sansing) service dept. knew immediately what to do. They gave me a new adapter cord, tested ALL the iPods, and the iPhone...and I was back on my way home within 30 minutes. I have other horror stories to share about Quality Imports. I bought a brand new Toyota Sequoia from them in 2002 but I really am not interested in continuing to spend my time on them. Please, for your own good, trust me BUYER BEWARE, BUYER BEWARE. Trust all of the reviews that you will find about Quality Imports and Quality Imports BMW (they are the same place) of Fort Walton Beach, FL...THEY ARE HORRIBLE. THEY ARE A RIP OFF. BUYER BEWARE, BUYER BEWARE!!!! More

This is a little late, but just now came across this site. For the past 3 years that I've had my x5, other bmw owners would strongly stress I must never take my car to Quality. I live in Destin and San site. For the past 3 years that I've had my x5, other bmw owners would strongly stress I must never take my car to Quality. I live in Destin and Sansing just isn't convenient. Eric & Kaylin (formers) offered EXCEPTIONAL service! Since, the quality of service, isn't quality-quite condescending! They do keep their employees moving through a revolving door. Perhaps, starting w/ the basic concept of customer service 101 would improve their quality. Several months ago, was told the entire driveshaft would have to be replaced about $4(k)! Second opinion,one small part-less than $700. No prob w/ drive shaft! Last visit, same scenario. Told part needing replacement $1500. Insisted just replace a component of the part $300. No problems since. Money is tight now, so I question everything. Just wonder how many thousands of $$ wasted when I complied to stroke the check w/out second opinions!I know there are other service centers in area that refuse to do any business from Quality. They insist on ordering my parts from AL. My son has a 4-runner. Went by Quality to get a key made. Oh, this is going to be $150. It takes about 1.5 hrs. to program, blah, blah, blah. Went to a lock & key co. Charged $65, 10 minutes!!! Buyer Beware!! More

Went in for an oil change. Was told several hours later that my oil pan was cracked and my radiator was leaking. They told me they could give me a great deal on my vehicle as a trade in to something that that my oil pan was cracked and my radiator was leaking. They told me they could give me a great deal on my vehicle as a trade in to something that wasn't so damaged. Well, my husband looked at the engine and realized they were full of crap. My Toyota Sienna has been running fine ever since we left that day, over four months ago. The service department is running a major scam. Oh, and I forgot about the transmission fluid they showed me: it was dark...and they said it had to be replaced. I had just had it changed less than 2000 miles before. After we left, we checked it - freaking clean as a whistle. THIS DEALERSHIP/SERVICE DEPT WILL NOT DEAL HONESTLY WITH CUSTOMERS - DO NOT GO HERE NO MATTER WHAT. More

I probably should have read this review before doing business with this dealership. I have never seen such a dysfunctional dealership in my life. Seriously, the Mercedes guys hate the BMW guys and the s business with this dealership. I have never seen such a dysfunctional dealership in my life. Seriously, the Mercedes guys hate the BMW guys and the salesmen fight with each other over customers. In the end I bought the car I wanted, not because these joker's convinced me to, but because my wife told me she loved it. More