Mercedes-Benz Fort Walton Beach

This is the second BMW I have purchased from Tom Wilcox. I came back to Tom because he has always answered my questions through the years of ownership when I would either call or come by the dealership. He I came back to Tom because he has always answered my questions through the years of ownership when I would either call or come by the dealership. He knows all the features of the car and explains them well. Tom is very professional and is truly a pleasure to work with. I have and will always highly recommend Tom to others and for me; he is my personal BMW representative. Cynthia Roberson More

Why I rate BMW at the top of the class - This recent purchase has brought my BMW ownership to over 20 years of outstanding driving pleasure. I have now owned a total of 5 BMW's and can not see myself in purchase has brought my BMW ownership to over 20 years of outstanding driving pleasure. I have now owned a total of 5 BMW's and can not see myself in any other vehicle. The overall experience of being engaged with the BMW family of Dealerships,service,sales and their financial department has convinced me with out hesitation, to completely disregard any consideration to alternative purchase options. From New York to Florida I have found a consistent customer oriented environment. I would like to thank Mr.Ryan Walsh for his assistance and trouble free demeanor. Ryan provides a pleasurable experience to say the least and sets a standard that others within his field should take note of. The experience of working with Ryan is comparable to bringing along a friend to go car shopping with. No pressure and most importantly Honesty. Sincerely; Daniel Connolly More

Dealer had great no hassle/no haggle pricing through internet. Price was among the lowest I could find for the model I was interested in. Dealer was recommended by USAA Car buying Service. Sales staff internet. Price was among the lowest I could find for the model I was interested in. Dealer was recommended by USAA Car buying Service. Sales staff, especially Ron, was very helpful, thoroughly explained the car features and options available in different models. Sales staff wasn't pushy, only interested in providing the information that I required to make a purchase decision. Overall experience was very good and I highly recommend this dealer. More

Bill was very helpful in helping us make a good buying decision for a new car. He was informative and not pushy. We are very happy with our new 328i convertible:) Shirley & Ed decision for a new car. He was informative and not pushy. We are very happy with our new 328i convertible:) Shirley & Ed More

I've bought my last 3 vehicles from Quality BMW and the last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, bu last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, but when I've been in the dealership having maintenance work done on my existing vehicles. He's knowledgeable about the vehicles and very responsive when I've made requests of him. I'll definitely go to him again when I'm in the market for another vehicle. More

Ron contacted me within 24-hours to tell me he had located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mai located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mail and fax. He helped me close the deal quickly within three days, and was always easy to contact for information. Ron took pride in delivering my vehicle by having a special detailing service performed. When I arrived at the dealership, Ron took the time to explain everything about the vehicle and BMW's outstanding quality and service. The dealership was even serving Louisiana-style gumbo & rice, submarine sandwiches, cake and beverages when I went in to finalize the deal! More

Classy service like you'd expect from a BMW dealer. Ned was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone! was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone! More

My wife and I were in Destin, Fl.Georgr for our granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper act granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper action. Being almost 80 years of age, I felt I had best call BMW assist. We were told to go to Quality Imports in Ft. Walton Beach the next morning before starting home. We called at 7 am Monday and talked with the service manager, Zack. We were at the business by 9 am and have never been treated with greater courtesy and prompt attention to our problem, which turned out to be very minor. We were out and on the road in less than twenty minutes. We are indebted to Zack for this treatment. We live only 100 miles from that dealer and you can be sure they will be at the top of our list when we need service or a new BMW!!! More

From the first time I talked with Bill about ordering a new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being s new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being shipped that was like I wanted and I received my car the end-of-June. I would highly recommend this dealer ship and the salesman Mr. Bill Brock to anyone looking to buy a new BMW. They make sure that you are satisfied right from the start. More

There are four family members in my family: Me, my wife, and my two children. And even though there are only four of us, we for some reason own 7 Mercedes Benzs. Let me be honest, I love mercedes, not just and my two children. And even though there are only four of us, we for some reason own 7 Mercedes Benzs. Let me be honest, I love mercedes, not just because of the quality of the car, but because when I buy a benz, I get a promise that if something goes wrong, my car and I will get the best treatment possible. Unfortunatly, this promise does not hold any value at Quality Imports. They always seem to find some excuse as to why I cannot get a rental car. They never seem to fix the problem the first time. They find every possible way to blame you for car issues, so that the warranty does not apply. And lastly, they are quite possibly the rudest people I have ever dealt with. One person on this site mentioned that the service technician told her she didnt understand electronics and that she should go read a book(or something like that), well they told me that I didnt understand what proper service was, and that I should take the car to another dealer just to see that they would treat me the same. Well, I took their advice, and boy am I happy that I did. Because the Pensacola Mercedes dealership is so much easier to work with, and actually gives me mercedes rental cars when my cars are being serviced. I cannot believe they call themselves "Quality" Imports. The only people that are nice to you there are sales persons, and once they sell you that car, dont expect to see their smiley faces again. Anyway, I think I have said enough. Bottom Line, dont waste your time andm oney at Quality Imports. More