Mercedes-Benz Fort Walton Beach

I will NEVER bring my BMW to Quality Imports again. I will try to make the information short and sweet: While shopping for my BMW I was consistently disregarded as a customer -- I was repeatedly asked will try to make the information short and sweet: While shopping for my BMW I was consistently disregarded as a customer -- I was repeatedly asked to "bring my husband" next time and they will "allow" me to test drive the car!---(just a small sampling). Perhaps they did not realize that I was willing to drop 70K, cash on my dream car. This lack of respect ( asking for help in viewing the insides of the BMWs, test drives, etc --- yet being ignored/disregarded and at one point, when a man did come out to help me, flat asked, "are you sure this car is in your budget") --- (this is over a two month period of "shopping" there), cased me to buy my dream car 60 miles away in Pensacola, FL at Sandy Sansing BMW. Once I had my dream car, my iPhone connecter went bad (had a short in it). I did not want to drive all the way to Pensacola for service (BMW can be serviced at any BMW Service center---not just the one you bought your car at), I made a service appt. at Quality BMW. I was told that I was not "allowed" to have a courtesy car since I "chose not to buy from my local BMW dealer". So, I waited while my car was being looked at. After 5 minutes, Mike Shoemake came and told me, "the comupter says there is nothing wrong with the car..." It was obviouse...the iPod/iPhone adapter was not working. He repeatedly tried to blame this on my iPod being defective---so I pulled my iPhone and my two son's iPods out of my purse and showed how NONE worked with the car...yet worked just fine without being connected to the BMW adapter. He insisted that I should "go back to school" and learn about how electronics work! I explained to him that I am actually a Computer Scientist working for Eglin AF Base and felt sure that it was simply the adapter cable that may be bad... He continued to insult me and question all possibilities that I was bringing up (including print-ups from BMW service info / troubleshooting info for the SAME EXACT PROBLEMS other BMW owner's had had--and the fix--(gasp, a NEW adapter cable!)...I should add that I printed this information right from the BMW website! Needless to say, he refused and explained that Quality BMW could not fix a car that does not have a problem and asked me to leave. I immediately drove to Pensacola, Sandy Sansing BMW and without appointment, they helped me, no problem (even with several other customers in the waiting room). When I explained the problem to them (and showed the same aforementioned documention to them) THIS (Sandy Sansing) service dept. knew immediately what to do. They gave me a new adapter cord, tested ALL the iPods, and the iPhone...and I was back on my way home within 30 minutes. I have other horror stories to share about Quality Imports. I bought a brand new Toyota Sequoia from them in 2002 but I really am not interested in continuing to spend my time on them. Please, for your own good, trust me BUYER BEWARE, BUYER BEWARE. Trust all of the reviews that you will find about Quality Imports and Quality Imports BMW (they are the same place) of Fort Walton Beach, FL...THEY ARE HORRIBLE. THEY ARE A RIP OFF. BUYER BEWARE, BUYER BEWARE!!!! More

This is a little late, but just now came across this site. For the past 3 years that I've had my x5, other bmw owners would strongly stress I must never take my car to Quality. I live in Destin and San site. For the past 3 years that I've had my x5, other bmw owners would strongly stress I must never take my car to Quality. I live in Destin and Sansing just isn't convenient. Eric & Kaylin (formers) offered EXCEPTIONAL service! Since, the quality of service, isn't quality-quite condescending! They do keep their employees moving through a revolving door. Perhaps, starting w/ the basic concept of customer service 101 would improve their quality. Several months ago, was told the entire driveshaft would have to be replaced about $4(k)! Second opinion,one small part-less than $700. No prob w/ drive shaft! Last visit, same scenario. Told part needing replacement $1500. Insisted just replace a component of the part $300. No problems since. Money is tight now, so I question everything. Just wonder how many thousands of $$ wasted when I complied to stroke the check w/out second opinions!I know there are other service centers in area that refuse to do any business from Quality. They insist on ordering my parts from AL. My son has a 4-runner. Went by Quality to get a key made. Oh, this is going to be $150. It takes about 1.5 hrs. to program, blah, blah, blah. Went to a lock & key co. Charged $65, 10 minutes!!! Buyer Beware!! More

Went in for an oil change. Was told several hours later that my oil pan was cracked and my radiator was leaking. They told me they could give me a great deal on my vehicle as a trade in to something that that my oil pan was cracked and my radiator was leaking. They told me they could give me a great deal on my vehicle as a trade in to something that wasn't so damaged. Well, my husband looked at the engine and realized they were full of crap. My Toyota Sienna has been running fine ever since we left that day, over four months ago. The service department is running a major scam. Oh, and I forgot about the transmission fluid they showed me: it was dark...and they said it had to be replaced. I had just had it changed less than 2000 miles before. After we left, we checked it - freaking clean as a whistle. THIS DEALERSHIP/SERVICE DEPT WILL NOT DEAL HONESTLY WITH CUSTOMERS - DO NOT GO HERE NO MATTER WHAT. More

I probably should have read this review before doing business with this dealership. I have never seen such a dysfunctional dealership in my life. Seriously, the Mercedes guys hate the BMW guys and the s business with this dealership. I have never seen such a dysfunctional dealership in my life. Seriously, the Mercedes guys hate the BMW guys and the salesmen fight with each other over customers. In the end I bought the car I wanted, not because these joker's convinced me to, but because my wife told me she loved it. More

You guys must be one of the worst dealerships. Jiffy Lube has better service than you people do. You say something, and then you end up extending my cars service. You did not do a detailed inspection, and yo has better service than you people do. You say something, and then you end up extending my cars service. You did not do a detailed inspection, and you guys are not friendly in the least bit. Quality imports? Where the xxxx is the quality? the only person who knows a xxxx thing in your store is andy Reid, your master Tech. You guys take in so many different cars, that you end up taking a week to fix a problem, and you dont even do a decent job of it cause you are always rushing people out. I have had all my bmws and Mercedes serviced by you, but not anymore, i know my wife said you were bad, but in all honesty you people flat out SUCK. And as for Curtis, tell you employee Gram, to stop being bitter about losing his postion as service manager, cause he's getting on my nerves the way he thinks hes better than everyone. I cant believe i gave you a 1 for friendliness, you dont deserve a 1, let a lone a negative 1. <br>-Burt<br><br>Sandy Sansin is much better than you people. Oh, and there was a bmw salesman named bill or billy, he was alright. Thank you to him and Andy. Mr. curtis (or whoever the new service manager is) fix your people in the BMW/ Mercedes department, cause you have lost so many customers. More