MemberCar

Stress Free This was one of most stress free car buying experiences i have had. Anthony was well prepared resulting in the process taking a very short period of t This was one of most stress free car buying experiences i have had. Anthony was well prepared resulting in the process taking a very short period of time. More

Best experience buying a car Jordan was awesome! felt no pressure at all this should be the kind of experience anyone buying a car should feel fast service and excellent customer Jordan was awesome! felt no pressure at all this should be the kind of experience anyone buying a car should feel fast service and excellent customer service. Thank you Jordan for taking good care of us today. More

Really easy car purchase John and Anthony were great and made sure the car was ready for me to test drive, and made sure all my paperwork was ready to go once I decided to buy John and Anthony were great and made sure the car was ready for me to test drive, and made sure all my paperwork was ready to go once I decided to buy. The car itself drives well and is nice and clean, inside and out. The whole process was very straightforward and low-stress. Great car for a fair price. More

First class and attentive service I know that John is a salesman, but that’s not how it felt to work with him. He was providing service to us. This was our second buying experience. I I know that John is a salesman, but that’s not how it felt to work with him. He was providing service to us. This was our second buying experience. I can envision more. We ended up buying a truck much closer to our home, but John had nothing to do with that. More

John was Great! First time coming in and felt comfortable signing and buying a car with John in one afternoon. Great experience in a friendly and welcoming environmen First time coming in and felt comfortable signing and buying a car with John in one afternoon. Great experience in a friendly and welcoming environment. The car was in great condition and it was an easy discion to make. More

Buyer Beware Here's a cautionary tale. About 20 minutes after they encouraged a 5-star review while I was still in their office, in which I wrote, "Great experienc Here's a cautionary tale. About 20 minutes after they encouraged a 5-star review while I was still in their office, in which I wrote, "Great experience. Super car. John was great. Highly recommend it!", I drove my long-coveted 2004 Audi Avante to the Shell station about 100 yds away to fill up for my trip back to Virginia. When I restarted the car, the check engine appeared, so I returned to their office. When asked, the head mechanic said he knew exactly what it was, a communication module linked to the camshaft sensor. He said he hadn't had success getting the part in. So, MemberCar had allowed their mechanic to clear the codes and let the car go to the customer with a known problem. When I told John, who can shovel "it" with the best of them, he acted surprised and said he'd send someone concierge-style to get my car and bring it to their shop for repair once they were able to source the part. It's now approaching a month and after one failed attempt by them to schedule a pickup (their driver never showed up) I haven't heard from them. I sent them a message to give them a chance to respond and correct the wrong, but after a week I received no response. Only at that point did I choose to update this review. The car remains unlicensed and on light-use duty until the "check-engine" light is resolved. As I have not heard from them and have the growing feeling they never intended to right the wrong, I will be scheduling the repair through my long-time mechanic shop in Sterling. And, as a final note to MemberCar, I will update this review if they reach out and address the problem. MemberCar has some beautiful cars in their inventory, but all I've seen is a lack of willingness to stand by their promises. Buyer beware. More

Remarkably Different We had never heard of MemberCar until our son found the perfect used car on their website. We made an appointment to see the car, test drive it, and e We had never heard of MemberCar until our son found the perfect used car on their website. We made an appointment to see the car, test drive it, and even asked if we could have our mechanic check it out, which they allowed without hesitation. We had the pleasure of working with Jordan Lloyd, who made the process of buying a used car so easy for us. We also met the owner who was so courteous and helpful. I would definitely recommend that you check with them first when buying a used car. More

Excellent Experience! My son bought his first vehicle from Jordan and had the best experience. The price was fair and the vehicle was super clean. The people were all very My son bought his first vehicle from Jordan and had the best experience. The price was fair and the vehicle was super clean. The people were all very friendly and made our experience fun. I would definitely buy another vehicle from them. More

Easy, low price experience John and Jordan made the process of buying our 2017 Audi Q5 smooth and enjoyable. Buying a car is stressful and these guys were honest. I took it for John and Jordan made the process of buying our 2017 Audi Q5 smooth and enjoyable. Buying a car is stressful and these guys were honest. I took it for a pre-purchase inspection and multiple test drives to make sure both me and my wife were comfortable with the purchase and we never were pressured about the car by the dealer. Very happy with our Q5 so far! More

Used car purchase Our experience with Member Car was phenomenal. Jordan was our representative, he was extremely professional and courteous during this process. He wa Our experience with Member Car was phenomenal. Jordan was our representative, he was extremely professional and courteous during this process. He walked us through the history of the vehicle and provided multiple financial institution options to suIt our requirements for financing the vehicle of our choice. The service department was extradinary, we discovered some minor issues with car and the service department reviewed our concerns and corrected all issues in a very timely manner. All in all they provided excellent customer service. Great Job! More