Melloy Nissan - Service Center

I received excellent and professional service when I I received excellent and professional service when I took my 2013 Altima in for an air bag recall. Melloy Nissan is the only service department that I received excellent and professional service when I took my 2013 Altima in for an air bag recall. Melloy Nissan is the only service department that I have trusted in the last nine plus years to work on my car. Brian went over and beyond to ensure I was satisfied with the work that was performed; explaining everything that was done. Great service rep for Melloy. More

Horrible communication. Do not work with Brian. I was told labor fees would be $27 I paid $130 an hour for 6 hours. And 800 in parts. A fob, starter and easily accessed fuel pump under my back seat. I wa told labor fees would be $27 I paid $130 an hour for 6 hours. And 800 in parts. A fob, starter and easily accessed fuel pump under my back seat. I was in tears More

Service department is a mess. However long they tell you it will be to get car serviced add additional 2-hours. The service writers don’t communicate with the mechanic’s. Requested tire rotation and air pre it will be to get car serviced add additional 2-hours. The service writers don’t communicate with the mechanic’s. Requested tire rotation and air pressure check. Listed on the bill but did not happen. Complained to the service manager,(Mike Anderson), told to bring car back and they would rotate tires and comp me a car wash and fill up for my extra trip back. They rotated my tires but no car wash or fill up. Said no one but a manager can approve and service manager was not in. As an additional slap in my face they never bothered to let me know car was ready. I sat in the service waiting area over 2-hours until I finally tracked someone down. Will never go back More

Dishonest, poor quality and rude service. Don’t go here This service shop is dishonest, slow, rude and sloppy. They kept my car for routine service for almost two weeks. The service advisor kept giving me This service shop is dishonest, slow, rude and sloppy. They kept my car for routine service for almost two weeks. The service advisor kept giving me incorrect invoices and telling me to pay without detailing out what I was charged for, and refused to give me a correct invoice when I asked that the coupons I wanted to use from their website be applied to my bill. He became rude on the phone and told me I would see discounts on the final bill AFTER I PAID. Makes a lot of sense right??? Yeah. I’m pretty sure that’s illegal not to itemize everything for a customer especially when they ask you to do that. The manager gave me some doctored invoice AFTER I paid, claiming they had given me coupon discounts. I don’t believe they did, and the final bill that this slick sloppy advisor Joe gave me was several hundred dollars above the estimate they gave me. On top of this, they did not even put the sticker in my window indicating an oil change had been done. Also the invoice indicates a cheaper oil change was done that what I asked for, even though slick sloppy Joe said that they did the more expensive one (I dont think they even changed my oil). My car now has a rattling noise inside of it when I’m driving which it never had before. And I still haven’t been given an explanation for why they kept my car for almost two weeks. The floor is dirty in my car and it smells even though it was clean inside when I dropped it off. Rude service to give someone their car back dirty. And slick sloppy Joe also tried to sell me cheap tires. The dude put tires on my car without checking with me what kind he was using. Then he got angry at me when I came to pick up my car and told him I’d prefer nicer tires. Talked to me like a child, and proceeded with dramatics in the parking lot, dude badgered me to get out of my car to look at the tires more closely (I have 20/20 vision) , I said listen I can see that those are cheap tires, I don’t want them. I will pay for different ones. So the dude gets one of my old tires, brings it out and says look it’s the same. Lol. I said it’s not. He finally admits that my tires were discontinued so he used something similar. I said I’m sorry you should have checked with me first. And the dude talks down to me for the second time making fun of me for not getting out of my vehicle because I’m supposed to stay away from people now due to health reasons and coronavirus. Dude uses this as a reason to talk down to me for a second time and says he can’t help me because I stayed in my vehicle while talking to him on the phone. This is a disgusting place to be or expect anyone to help take care of your car. You’d get better service at sonic or a car wash than this dump with rude SLICK SLOPPY JOES. I’m going to be reporting this place to everyone I can including the state and the BBB. They ripped off the wrong person , most likely because I’m a female. Don’t go here ever. More

Very professional Nat was prompt and professional. Explained in detail what the service department had found during their 10 point inspection. Explained my options on Nat was prompt and professional. Explained in detail what the service department had found during their 10 point inspection. Explained my options on recommended service. Very low key approach. I'll be back soon. PS nice job on the free car wash. More

I took my 2017 Nissan Titan in for an oil change and I got great service from their service department. I even got a courtesy car wash and I felt like everything inside and out of my truck was looked at a got great service from their service department. I even got a courtesy car wash and I felt like everything inside and out of my truck was looked at and professionally cared for. Thank-You. More

Oil & Filter change, tire rotation, overall inspection The service department reps are excellent, especially Mike Anderson whom I've known for about 15 years in the dealership. They always treat me fairly. The service department reps are excellent, especially Mike Anderson whom I've known for about 15 years in the dealership. They always treat me fairly. I'm never disappointed. More