Medina Auto Mall

Might be the worst experience I have ever received from a service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video of the noise so that the advisor could be aware of the exact noise I was hearing, I do have AT tires on my Jeep so I didn't want them to get confused or give them a reason to blame the noise on the tires. I also had pre collision warning that I wanted to be looked at, I had removed the lower part of the bumper once the collision warning had started just to be sure the sensor hadn't been hit with a rock or something like that because I didn't want to pay a diag charge for something I could see and have done myself. So anyway they kept my car for 3 days and didn't even look at till the 3rd day after I told the advisor I needed my car back. They then told me I would have to pay a diag charge because I removed the bumper, I declined that and asked them to have my car ready for pick up. They also did a update to the power windows and when I picked up the car my power windows would not work and my ODO was flashing. I called back the next day 5 times and could not get my advisor Chad Paul or the manager Scott to call me back about the issue. I had to call a sales manager to get Scott to call me back and when he got on the phone he told me my car was ready for pick up, and that the windows were not working because of my rain guards. I had gotten my car back 2 days ago....xxx - I called this service department multiple times a day and never got anything back not even a txt message. POOR SERVICE!!! - I took the vehicle to Sarchione in Dalton and they were able to fix all my issues at NO CHARGE! More

Would not recommend. High prices. High labor rates.been hung up on several times when calling in. Very rude staff. It’s their way or the highway. hung up on several times when calling in. Very rude staff. It’s their way or the highway. More

Medina Auto mall is an really awesome dealership with amazing workers and some great deals! amazing workers and some great deals! More

Jeff always puts his customers first—I get excellent service every time! I’ve recommended him often and will continue to do so. . . service every time! I’ve recommended him often and will continue to do so. . . More

Excellent customer service! Friendly environment and great quality vehicles. If you need a car go here great quality vehicles. If you need a car go here More

Great dealers to work with! I especially loved their hospitality and how genuine they were. hospitality and how genuine they were. More

Seems like I’m not the only one to be screwed by Chuck Steward. He’s the top con at Medina Auto Mall. I was charged for work that wasn’t even done, and the rest was substandard. Once they have your money, Steward. He’s the top con at Medina Auto Mall. I was charged for work that wasn’t even done, and the rest was substandard. Once they have your money, they’re impossible to get in contact with. More