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Medina Auto Mall
Medina, OH
209 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 209 reviews
June 07, 2025
If I could give zero stars I would. Enquired about this car prior to making the 40 minute drive to and from. Told it was in “tip top” condition and you’re going to love this vehicle!! G Enquired about this car prior to making the 40 minute drive to and from. Told it was in “tip top” condition and you’re going to love this vehicle!! Get there and there’s a literal piece of frame on ground under truck. Salesman was a condescending idiot and chomping his gum and waving his hands around after telling him we aren’t interested. Started laughing at us and acted like nothing was wrong with it. No wonder he didn’t want us seeing carfax prior to seeing vehicle. Liars. This vehicle shouldn’t be driven. Very unsafe! More
by Tml21806
Employees Worked With
JEFF COLLINS
June 07, 2025
Regardless of the incessant text spam verifying if I was coming to see the vehicle when I already said I was and the salesman being weird/ creepy/ rude he repeatedly told me the car was tip top and I would coming to see the vehicle when I already said I was and the salesman being weird/ creepy/ rude he repeatedly told me the car was tip top and I would love it. Pictures online it was so clean. Completely AI edited photoshopped pictures. Actual flood car not safe to drive. The fact they would try to sell that to me after I said I needed something for my kids to have room is insane. This happens there all the time I’m sure. Similar incident years ago so its just common practice to deceive and lie to people. Pieces from the bottom of the vehicle were laying all over the ground. Solid rust. If I had stepped on the running board it would’ve been gone. Pathetic they would try to sell it to anyone or that it’s even legal. I’m sure photoshopping all the rust off the cars isn’t. More
by Bzob
Employees Worked With
JEFF COLLINS
November 26, 2024
They blow up somebody’s text messages telling them that the truck is on the lot to come in on Saturday and then when somebody comes in to look at the trucks, there’s no trucks for them to look at, but yet the truck is on the lot to come in on Saturday and then when somebody comes in to look at the trucks, there’s no trucks for them to look at, but yet somebody wants to fight me because I don’t wanna purchase a car from you anymore wow More
by Losingmymarbles
November 06, 2024
I was misled through entire buying process and when I went to pick up the car (loaner) it was damaged. They offered another car but it smelled like smoke and had more miles on it. The manager, Peter, m went to pick up the car (loaner) it was damaged. They offered another car but it smelled like smoke and had more miles on it. The manager, Peter, made no concession, and offered no apology. Won't be back!!! More
by jns
Employees Worked With
Peter
August 31, 2024
I recently made an appointment to take a look at and test drive a used Corvette at Medina Auto Mall. Soon after setting it all up I got a text back saying "the corvette cannot be test driven but we can star drive a used Corvette at Medina Auto Mall. Soon after setting it all up I got a text back saying "the corvette cannot be test driven but we can start it up and everything else". Why can't I test drive a used vehicle that you are asking $65K for? I'll show you my bank account if you want me to prove I could afford it. New trucks and suv's cost way more and anyone can drive those. If it was a new Corvette I could understand not wanting people to joyride them but I'm not buying a vehicle I can't test drive. You've lost a customer for life. More
by parmaguy1974
Employees Worked With
tabitha burkhart
August 10, 2024
Best major sale experience I have ever had; followed up by extraordinary treatment by sales manager! Sales professional put me in the car I wanted, and sales manager made sure I was satisfied with addition by extraordinary treatment by sales manager! Sales professional put me in the car I wanted, and sales manager made sure I was satisfied with additional assistance! Satisfied, Happy ,and Grateful! Buy your next car from Medina Auto Mall!!! More
by mcarson10
Employees Worked With
Thomas Johnson sales 10 stars, Sam Schad
April 02, 2024
Bought a 2018 GMC Sierra from Medina Auto Mall. Great service and support from parts department to the used car managers. Helped to find info I requested and contacted me back quickly. They seem t Great service and support from parts department to the used car managers. Helped to find info I requested and contacted me back quickly. They seem to want their customers to be happy with their purchase even after the deal has been done. I recommend the dealership to someone looking for their next vehicle. More
by Customer
Employees Worked With
Sam Schad, BRAD KLOETZLY, JEFF SOUKUP
March 16, 2024
Might be the worst experience I have ever received from a service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video of the noise so that the advisor could be aware of the exact noise I was hearing, I do have AT tires on my Jeep so I didn't want them to get confused or give them a reason to blame the noise on the tires. I also had pre collision warning that I wanted to be looked at, I had removed the lower part of the bumper once the collision warning had started just to be sure the sensor hadn't been hit with a rock or something like that because I didn't want to pay a diag charge for something I could see and have done myself. So anyway they kept my car for 3 days and didn't even look at till the 3rd day after I told the advisor I needed my car back. They then told me I would have to pay a diag charge because I removed the bumper, I declined that and asked them to have my car ready for pick up. They also did a update to the power windows and when I picked up the car my power windows would not work and my ODO was flashing. I called back the next day 5 times and could not get my advisor Chad Paul or the manager Scott to call me back about the issue. I had to call a sales manager to get Scott to call me back and when he got on the phone he told me my car was ready for pick up, and that the windows were not working because of my rain guards. I had gotten my car back 2 days ago....xxx - I called this service department multiple times a day and never got anything back not even a txt message. POOR SERVICE!!! - I took the vehicle to Sarchione in Dalton and they were able to fix all my issues at NO CHARGE! More
by OAKRAIR
Employees Worked With
Scott Howe, Chad Paul
