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Med Center Mazda - Service Center

Pelham, AL

4.7
1,719 Reviews

1,719 Reviews of Med Center Mazda - Service Center

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September 19, 2024

Customer friendly and great service. Work completed in the time that was given. Kept me informed of the progress. More

by recoelho68
Recommend Dealer
Yes
Employees Worked With
Body shop
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September 18, 2024

Very efficient and professional. Got me in on time and let me know when my car was ready. More

by eloiseb1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 17, 2024

Customer service is top-notch! Was a very smooth process from start to finish. We would definitely use this collision center again! More

by dawnweller1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown. I’m so sorry!
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September 14, 2024

Excellent Service - greeted as I got out of my car. Quick understanding of what was going to happen. Great video of work completed and easy to pay! Very good! Thank you! More

by martin.maguire73@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2024

The whole group of people at Med Center are great and very knowledgeable and helpful. Made service very pleasant. More

by ADSOUTH103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2024

Great service, quick repair time, and friendly staff. I would highly recommend them to anyone More

by russell17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 11, 2024

Fast, efficient, responsive and friendly. Great experience with the Med Center Mazda service team this week. Scheduling and in-and-out was a breeze! 👍🏽 More

by Eric S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2024

Good customer service and a nice waiting area. Appreciated the video explanation and the fact that we could have a chauffeur (Terry, I believe?) to drive us to one of the local restaurants. More

by amelia.g77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry and someone from service whose name I can’t recall
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September 10, 2024

Didn’t have to wait too long for my car service, was out very fast! More

by erumaebrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 10, 2024

Was not greeted. Not informative or friendly. Does not value your time, even when you have an appointment. More

by Cookeasy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Med Center Mazda responded

Thank you for bringing this to our attention. We sincerely apologize for the poor experience you had during your recent visit. Being greeted and treated with respect is the least you should expect when visiting us, and it's clear we fell short of that standard. We understand how valuable your time is, especially when you have an appointment, and we regret that this wasn’t reflected in the service you received and will be addressing this with our team to ensure that every customer feels welcomed, informed, and valued moving forward. In the meantime, we'd love the opportunity to make it right. Please email our General Manager, Chris Martin, at cmartin@medcentermazda.com, so we can address your concerns and work to regain your trust. Thanks for your feedback, and we hope to provide you with a better experience in the future.

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