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Med Center Mazda - Service Center

Pelham, AL

4.7
1,719 Reviews

1,719 Reviews of Med Center Mazda - Service Center

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September 29, 2024

No comment at this time I'm not sure what has been done with my information More

by ljevers50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

Med Center Mazda provides great customer service. My family has done business with them for years, purchasing multiple vehicles. We enjoy working with Dwayne, he is the best! More

by cjmcfarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

The service department was excellent from making my appointment to checking out. The service advisor James was helpful, friendly and courteous. The technician Jason was thorough and explained everythin More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
September 26, 2024

My experience overall was positive. However, I waited about 1.5 hours for an oil change. More

by Kali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

I am very pleased with the customer service I received getting two vehicles repaired. They are friendly and accommodating. The work was done timely and looked great. More

by SMims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vic and Marissa at collision
September 24, 2024

Though something went wrong online and my reservation didn’t work, they still had me in and out in under 2 hours! More

by blacksebastian42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
September 23, 2024

Thank you to the Mazda service department. Really don't have anything else to say More

by ritacph27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Alldredge
September 22, 2024

The service department tried to charge me for something under warranty and oil changes that I had prepaid. This was after I had discussions with someone in the service department about the warranty issue, More

by ELLENHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Med Center Mazda responded

Hi there, We sincerely apologize for the confusion and frustration you experienced regarding your warranty and prepaid oil changes. This situation should have been handled much more smoothly, especially after your prior discussions with our service department. We understand how upsetting it must have been to be charged for something that was already covered. Please know we are reviewing this matter internally to ensure better communication and clarity for all of our customers moving forward. In the meantime, we'd appreciate you emailing our General Manager, Chris Martin, at cmartin@medcentermazda.com, so we can make sure any incorrect charges are resolved and ensure that your next visit with us is hassle-free. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

September 21, 2024

Service was prompt, and polite, and thorough. The wait was very reasonable, the lobby was nice. Would be nice to have some plugs at the tables. Three folks were working including myself. all of t More

by jww1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

I would recommend this dealership to my friends to buy and have there vehicle serviced at Med Center Mazda. More

by davdrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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