Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Med Center Mazda - Service Center
Pelham, AL
1,719 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,719 Reviews of Med Center Mazda - Service Center
Sort by
October 21, 2024
Wonderful dealership and service department. Service advisor James and technician Jason took care of my car in a timely and efficient manner. The video that was made of my car was helpful in bei Service advisor James and technician Jason took care of my car in a timely and efficient manner. The video that was made of my car was helpful in being able to see and hear about the health of my car. Everything from making my appointment to the time I left the dealership was great. Thank you Med Center Mazda! More
by CS
Verified Customer
October 20, 2024
The staff is very rude and does not want to actually help customers. Audibly heard the cashier complaining about us because we were quoted a different price than they listed at time of pick up. They did try customers. Audibly heard the cashier complaining about us because we were quoted a different price than they listed at time of pick up. They did try to fix this, but the price was still different than what we were quoted. Paperwork was incorrectly filled out and caused confusion which seemed to annoy the staff that I dared to ask for clarification. Work was fine but technician either omitted facts or actually lied to us. We will absolutely take our business elsewhere. 1/5 stars because the car didn't fall apart immediately after leaving the dealership. Please work on your customer service and attitudes. More
by Nicholastoth2
October 19, 2024
I got work done on my car but, had to remind them of the courtesy oil change/tire rotation. Not so sure, the tire rotation was done, as the oil change was done in less than 15 minutes by, I guess their spee courtesy oil change/tire rotation. Not so sure, the tire rotation was done, as the oil change was done in less than 15 minutes by, I guess their speedy oil change people. More
by dzjones123
Employees Worked With
October 19, 2024
The service staff at Mazda has a very professional and honest approach. They care about their customers and strive to retain repeat business. honest approach. They care about their customers and strive to retain repeat business. More
by chapmans4517
October 19, 2024
They remain attentive to detail in their approach to servicing a vehicle. The videos they take of the vehicle during the inspection process are great. I would like to see them offer shuttle service f servicing a vehicle. The videos they take of the vehicle during the inspection process are great. I would like to see them offer shuttle service from the dealership to certain downtown areas. It's impractical for me to take off from work and wait there while they service my vehicle and my only other choice is to get someone to meet me there and give me a lift. That can very hard to do sometimes. More
by CX5
October 17, 2024
Great customer service people & great service time in my car. Very pleasant experience all the way around 😊 car. Very pleasant experience all the way around 😊 More
by donnatevans71
October 17, 2024
They were very easy to work with and did a great job servicing my mazda3 in a timely manner. servicing my mazda3 in a timely manner. More
by lweber2024
Employees Worked With
October 17, 2024
Excellent service. Excellent people! James Hobbs is the BEST! He kept us posted every step of the way. Excellent people! James Hobbs is the BEST! He kept us posted every step of the way. More
by pagoose@aol.com
Employees Worked With
October 16, 2024
My wife called on her break as a teacher to see if the Mazda dealership could fix her key fob. They said yes come on down. She left Chalkville as soon as she could after school and arrived at 3:50. They t Mazda dealership could fix her key fob. They said yes come on down. She left Chalkville as soon as she could after school and arrived at 3:50. They then told her it took 90 minutes to fix and that they close at 5 so they couldn’t help her that day. They were not very empathetic and gave her a poor customer service experience. The person she spoke to on the phone earlier should have told her about the timeline situation while on the phone before she drove 45 minutes to Pelham. My wife was very upset. I then set an appointment online and had to come on my holiday day off with her car. When I arrived I told them I had an appointment at 2 to fix my wife’s fob. Instead of looking up my appointment or information the man asked if we had ordered the fob for it to be ready. I explained the situation in further detail as it should have already been ready for us which I guess it was after he looked up our appointment information. It took them less than an hour to fix which meant they probably could have helped my wife the first time without turning her away after she drove 45 minutes to get there. I gave James a rating 4 for my experience myself while I was at the dealership. I gave the dealership at 2 as a whole to reflect my wife’s experience of not being told it would take 90 minutes until she had driven 45 minutes there and the poor customer service and empathy she was given upon arrival. More
by w.alan.ash
