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Med Center Mazda - Service Center
Pelham, AL
1,894 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,894 Reviews of Med Center Mazda - Service Center
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May 24, 2025
Purchased a 2016 Mazda CX5 with warranty. The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repe The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repeatedly complained about this issue from the beginning. Upon receiving a class action settlement notice we took the car to the dealership. They report that they cannot replicate the issue and therefore decline to do anything other than provide a quote for $1,545 to replace the CMU. The dealership refuses to do anything unless it glitches while in the shop. More
by npc3
Verified CustomerEmployees Worked With
Tyler
May 24, 2025
Service was as expected. Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service More
by joseph.a.terrell85
Employees Worked With
JD
May 23, 2025
Unlike my previous experiences with dealer service, Med Center Mazda is competitive with independent shops on their prices. They get the job done fast and done well! Center Mazda is competitive with independent shops on their prices. They get the job done fast and done well! More
by MARCUSV
Employees Worked With
Tyler
May 23, 2025
Great sales experience overall. The positive ends there. I bought the most expensive vehicle Mazda produces. I was sold on the PHEV tech and really loved my CX-70. I had three recal The positive ends there. I bought the most expensive vehicle Mazda produces. I was sold on the PHEV tech and really loved my CX-70. I had three recalls in six months. I couldn't get Med Center Mazda's service center to answer the phone or return phone calls (MULTIPLE calls and MULTIPLE messages). I had to go to Huntsville to have the first two recalls taken care of. I had my first oil change due and called repeatedly to make an appointment and ask if the third recall could be handled at the same time. Same routine. No answer, no returned calls. And when I asked other people outside of service if there was a reason no one would answer, I also got no help. I brought the car in last Saturday, and that sealed the deal. No personalities whatsoever. Don't bother calling Mazda corporate. They are as useless as the dealership. I was all for Mazda jumping into the near luxury segment, but they need a dealer network that can match the quality of the car. That didn't exist at either dealership closest to me (over an hour to Med Center and almost two hours to Huntsville). I just got home with my new E-Class Mercedes. It was worth taking a few thousand dollar loss to deal with people who appreciate their customers. Never again, Mazda. And two visits to Med Center Mazda was two too many. I wouldn't wish this dealership on my worst enemy. More
by dennisreed
Employees Worked With
May 20, 2025
Excellent customer service experience confirmed! I plan to buy my next vehicle from MedCenter Mazda. I plan to buy my next vehicle from MedCenter Mazda. More
by jscollett17
Employees Worked With
May 20, 2025
Everyone was polite and helpful. I was very impressed with the service and my car was fixed perfectly. I was very impressed with the service and my car was fixed perfectly. More
by kgbost
May 20, 2025
They people over at Mazda from buying the car to servicing the car has been wonderful. Easiest experience of any dealership. servicing the car has been wonderful. Easiest experience of any dealership. More
by danielbcarlisle
Employees Worked With
May 20, 2025
Very courteous. Provided great service. Kept me up to date. A complicated repair. Looks good. Very accommodating Provided great service. Kept me up to date. A complicated repair. Looks good. Very accommodating More
by markstaylormd
May 19, 2025
Professional and quick. No issues. Expected wait time.. bla bal bla bla bla bal bla bla No issues. Expected wait time.. bla bal bla bla bla bal bla bla More
by hillmanpe
Employees Worked With
May 18, 2025
Quick, friendly service for my oil change. Staff was professional, and the waiting area was clean and comfortable. I’ll definitely return for future maintenance. Highly recommend Med Center Ma Staff was professional, and the waiting area was clean and comfortable. I’ll definitely return for future maintenance. Highly recommend Med Center Mazda! More
by Mallikharjuna Kolakani
