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Med Center Mazda - Service Center
Pelham, AL
1,901 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,901 Reviews of Med Center Mazda - Service Center
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February 12, 2025
I was very disappointed when I took my car this time. I scheduled for an oil change and diagnostic check. The loaner car I received was clean on the inside, but very dirty on the outside. After picking m I scheduled for an oil change and diagnostic check. The loaner car I received was clean on the inside, but very dirty on the outside. After picking my car up, I noticed that the wrench light was on and the sticker that shows the mileage for my next oil change was not changed. I tried calling back, but no one answered the phone. I turned around and went back. I noticed one employee was on his phone, one employee was on the company phone, and the other one was walking in. I went to the employee on the cell phone first and he told me he felt like I needed to talk to one of the other employees next to him. I then proceeded to ask the employer that walked in. I asked that employee and he told me that his technicians were gone to lunch from 12 to 1. Nothing was suggested to resolve the issue. So now I have an old sticker from my last old change and a wrench light that is visible on my dashboard that wasn't there when I dropped it off. I don't feel like they cared about my issue at all. He didn't ensure me that the problem could be resolved. If this is how customers are treated, I will not be back. More
by smithl2637
Verified CustomerEmployees Worked With
Not sure of the names of the employees
February 08, 2025
Very friendly,helpful and considerate. I was expecting a long waiting period, but didn’t have to wait very long, during this time various snacks were available! I was expecting a long waiting period, but didn’t have to wait very long, during this time various snacks were available! More
by lindapair
February 06, 2025
I bought my car there and had always had serviced there. Again nice easy quick service. Again nice easy quick service. More
by rquillman0212
Employees Worked With
February 04, 2025
Helpful I bought my car from med center Mazda because of the service department Competent and friendly the service department Competent and friendly More
by ardovinojm
February 01, 2025
with only 930 miles on the new cx90 i ran into a curb and punctured the tire ... James made arrangements to have a new one installed when i arrived and punctured the tire ... James made arrangements to have a new one installed when i arrived More
by brandsma
Employees Worked With
January 31, 2025
Med-Center Mazda is the best dealership in the Southeast weather you are in need for a new or used car. They also have a great service department to help take care of it. weather you are in need for a new or used car. They also have a great service department to help take care of it. More
by blueyedaizy226
Employees Worked With
January 31, 2025
Service was prompt and completed in one visit. Car was returned with exterior glass surfaces having been cleaned. Car was returned with exterior glass surfaces having been cleaned. More
by chuckbennick
January 30, 2025
In and out on time. Provided all aspects of findingson inspections made during vidit. Very informative. Provided all aspects of findingson inspections made during vidit. Very informative. More
by BJAY233
Employees Worked With
Other Employees :
Barry Burns
January 30, 2025
Everyone is helpful and friendly. They don't mind looking up whatever you need or answering any questions about the service of your car. They don't mind looking up whatever you need or answering any questions about the service of your car. More
by wrpesquire
