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Med Center Mazda - Service Center

Pelham, AL

4.7
1,892 Reviews

1,892 Reviews of Med Center Mazda - Service Center

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June 04, 2025

Got me in quicker than expected. Loved the video process. Great service. Med Center never disappoints. More

by bwilson27
Recommend Dealer
Yes
June 02, 2025

I have used This dealership several times and they are Very responsive and communicative. Super nice! More

by tdtruckworx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Very nice staff. I enjoyed the video overview of my car. Did not take long More

by dylannicolekyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Poor communication from the service. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. More

by turrentinecaleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Alldredge
Jun 02, 2025 -

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience with our service department did not meet your expectations. We take concerns about communication, professionalism, and transparency very seriously. Please know that this is not the experience we strive to deliver, and we would like the opportunity to better understand the situation and address your concerns directly. At a time that works best, contact our GM, Chris Martin, at cmartin@medcentermazda.com, so we can review what happened, clarify any miscommunications, and work toward a resolution. We appreciate your feedback and are committed to making things right.

May 30, 2025

I had to repeatedly ask for an update on my vehicle. As a dealership employee this was quite irritating. More

by REGAN.WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Stratton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Med Center Mazda responded

Hi Reagan, Thank you for your feedback, and we’re especially sorry to hear that your experience was frustrating—particularly as a fellow dealership employee who understands the importance of timely communication. We apologize that you had to repeatedly request updates on your vehicle. Please know that your feedback has been shared with our team, so we can improve communication moving forward. If there's anything we can do to address your concerns or if you'd like to speak with a manager directly, don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. We appreciate your business and hope to have the opportunity to serve you better in the future.

May 28, 2025

We am very disappointed in Mazda at this point. I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live abo More

by Qahuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

service was fast, staff are very courteous, facilities were clean. the service videos are helpful More

by mtate2404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Great customer service. Get you in right at your appointment time. No complaints about the service my car received. Overall great experience. (Nice snacks, too) More

by hdobbsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Service was as expected. Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service More

by joseph.a.terrell85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
May 24, 2025

Purchased a 2016 Mazda CX5 with warranty. The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repe More

by npc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
May 28, 2025 -

Med Center Mazda responded

Hi there, Thank you for bringing this to our attention. We understand how frustrating it must be to deal with an ongoing issue like the infotainment system glitching—especially when you've made repeated efforts to have it addressed under warranty. Situations like this, particularly with intermittent problems tied to specific conditions (like temperature), can be difficult to diagnose on-site, but that doesn’t make your experience any less valid or frustrating. Regarding the class action settlement and the CMU replacement, we are required to follow specific diagnostic protocols outlined by Mazda, and unfortunately that limits what we can authorize without verifiable duplication of the issue. That said, we want to help however we can. If you'd be open to it, we’d be happy to revisit the matter with our service team and explore whether there’s a more proactive solution or assist in documenting the issue for escalation through Mazda corporate. Please feel free to email our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss next steps more personally. We appreciate your patience and the opportunity to work toward a resolution

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