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Med Center Mazda - Service Center
Pelham, AL
1,890 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,890 Reviews of Med Center Mazda - Service Center
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May 30, 2025
Poor communication from the service. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. More
by turrentinecaleb
Verified Customer
May 30, 2025
I had to repeatedly ask for an update on my vehicle. As a dealership employee this was quite irritating. As a dealership employee this was quite irritating. More
by REGAN.WILLIAMS
Employees Worked With
May 30, 2025
Very nice staff. I enjoyed the video overview of my car. Did not take long I enjoyed the video overview of my car. Did not take long More
by dylannicolekyle
May 28, 2025
We am very disappointed in Mazda at this point. I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live abo I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live about 90 miles or so from the dealership and so after the maintenance service we noticed that the wheel all of a sudden was popping when we made a sharp turn. Called Mazda and was unsuccessful in reaching the service department, left several messages but received no return call from the Mazda. I took my vehicle to a local tire shop and found that the lug nuts on all four tires had not been torqued (tighten). This was a very dangerous safety issue. Well I called Mazda service department back that same day (Monday) to make them aware of the issue and requested service to issue my vehicle had not been damaged and was safe to drive. I requested to speak with the supervisor and was advised that he was on the More
by Qahuntley
May 27, 2025
service was fast, staff are very courteous, facilities were clean. the service videos are helpful were clean. the service videos are helpful More
by mtate2404
Employees Worked With
May 25, 2025
Great customer service. Get you in right at your appointment time. No complaints about the service my car received. Overall great experience. (Nice snacks, too) Get you in right at your appointment time. No complaints about the service my car received. Overall great experience. (Nice snacks, too) More
by hdobbsjr
Employees Worked With
May 24, 2025
Purchased a 2016 Mazda CX5 with warranty. The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repe The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repeatedly complained about this issue from the beginning. Upon receiving a class action settlement notice we took the car to the dealership. They report that they cannot replicate the issue and therefore decline to do anything other than provide a quote for $1,545 to replace the CMU. The dealership refuses to do anything unless it glitches while in the shop. More
by npc3
Employees Worked With
Tyler
May 24, 2025
Service was as expected. Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service More
by joseph.a.terrell85
Employees Worked With
JD
May 23, 2025
Unlike my previous experiences with dealer service, Med Center Mazda is competitive with independent shops on their prices. They get the job done fast and done well! Center Mazda is competitive with independent shops on their prices. They get the job done fast and done well! More
by MARCUSV
Employees Worked With
Tyler
May 23, 2025
Great sales experience overall. The positive ends there. I bought the most expensive vehicle Mazda produces. I was sold on the PHEV tech and really loved my CX-70. I had three recal The positive ends there. I bought the most expensive vehicle Mazda produces. I was sold on the PHEV tech and really loved my CX-70. I had three recalls in six months. I couldn't get Med Center Mazda's service center to answer the phone or return phone calls (MULTIPLE calls and MULTIPLE messages). I had to go to Huntsville to have the first two recalls taken care of. I had my first oil change due and called repeatedly to make an appointment and ask if the third recall could be handled at the same time. Same routine. No answer, no returned calls. And when I asked other people outside of service if there was a reason no one would answer, I also got no help. I brought the car in last Saturday, and that sealed the deal. No personalities whatsoever. Don't bother calling Mazda corporate. They are as useless as the dealership. I was all for Mazda jumping into the near luxury segment, but they need a dealer network that can match the quality of the car. That didn't exist at either dealership closest to me (over an hour to Med Center and almost two hours to Huntsville). I just got home with my new E-Class Mercedes. It was worth taking a few thousand dollar loss to deal with people who appreciate their customers. Never again, Mazda. And two visits to Med Center Mazda was two too many. I wouldn't wish this dealership on my worst enemy. More
by dennisreed
Employees Worked With
