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Med Center Mazda - Service Center

Pelham, AL

4.7
1,844 Reviews

1,844 Reviews of Med Center Mazda - Service Center

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April 14, 2025

Service took over 2 hours and after they balanced my tires the care developed a shake it didn’t have before. Disappointed More

by zachbrown656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t, Know
Apr 15, 2025 -

Med Center Mazda responded

Hi Zach, Thank you for bringing this to our attention. We’re very sorry to hear that your recent service visit didn’t meet your expectations and that you experienced a new issue after your tire balance. Our goal is always to provide efficient, high-quality service, and we regret the delay as well as any inconveniences. We take feedback like this seriously and would appreciate the opportunity to inspect the vehicle again to make things right. Please email our General Manager, Chris Martin, at cmartin@medcentermazda.com, so we can schedule a time to take another look and ensure everything is resolved to your satisfaction. We truly value your business and hope to restore your confidence in our service team.

April 13, 2025

Pretty good customer service. Love the fact that they send a short video of the work completed by a service technician. More

by mroneal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 12, 2025

It was a positive experience all around. They were very informative and kept me notified every step of the way. The video was unexpected and thorough... And the guy at the desk, Tyler I thin More

by robbyrawls30
Recommend Dealer
Yes
Employees Worked With
Devon Peel
April 12, 2025

Everything was great! Thank you so much for the nice experience. It was quick and easy. More

by etc041112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 11, 2025

Everyone was professional and very nice. I will definitely use them again if the need arises. More

by Kellie Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 10, 2025

Quick, friendly, professional. I love the video inspections, the lounge and the helpfulness of the employees at Med Center Mazda. More

by reneecourtland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 10, 2025

I love this dealership! The employees take time to listen to my concerns & answer my questions. This is especially important for me as a female. The esthetics are really nic More

by fgraves1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 08, 2025

Always a great help. I get all my services done here. Great people they get in and out quickly. More

by tmparts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 08, 2025

Very clean and comfortable waiting area. Staff is very friendly and knowledgeable. Repair was completed in a timely manner. More

by Pamela Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Blackwell
April 04, 2025

Great service. .....better this time....Service provided timely and completed as stated upon reservation ...thank you James Hobbs More

by BIBLENHAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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