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Med Center Mazda - Service Center

Pelham, AL

4.6
1,921 Reviews

1,921 Reviews of Med Center Mazda - Service Center

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June 25, 2025

I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the c More

by sddubrinsky
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Lapidus
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
2.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Great help! They got my car in and out with no issues! Very kind and great attitude More

by jdthomaspgal14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Professional service. They were incredibly efficient and effective in servicing my car. The video overview is very informative. And they provided a comfortable space where More

by MissyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Mercer is the best dealership experience we have ever had. Joey is the best salesperson. He is very knowledgeable about Mazda vehicles and is just an amazing human being. Our extended family has purchase More

by buck2372006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

The conversation I had with the woman who made my appointment was delightful. We talked through my needs and it was determined that I would drop off the car and leave it while I was on vacation. I More

by Holly Simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Staff were unhelpful, unmotivated, and apathetic. Mechanics were the only employees happy to be there. More

by peterlpitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Med Center Mazda responded

Hi Peter, Thank you for your honest feedback. We’re truly sorry to hear that your experience with our team didn’t meet expectations. Our goal is to create a welcoming, helpful environment for every customer, and it’s clear we missed the mark during your visit. However, we appreciate you recognizing our mechanics—that means a lot to our service team. If you’re open to it, we’d welcome the opportunity to learn more about your visit so we can address this directly and work toward doing better. Please feel free to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. We appreciate your time.

June 19, 2025

Here for oil and filter change. Tires rotated. Had video of work done. No complaints More

by Bev
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

I enjoyed purchasing my car here. My salesman was all he could be. Although I still haven’t gotten my mats. More

by anitablack1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Scheduling the appointment was easy and quick. The work to be done was explained and the price was not very high. More

by ADCDESK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Easy, fast, and good quality of work. Very friendly and helpful. Very nice waiting area More

by williamrnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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