Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Med Center Mazda
Pelham, AL
3,193 Reviews
At Med Center Mazda, we look forward to assisting you in the car-buying process. We understand that you have many options when it comes to dealerships. That’s why we take care of our customers by providing numerous specials and offering a top-notch service center. At our dealership, we put customers first.
We are conveniently located at 80 Drivers Way, Pelham, AL, 35124. For residents of Hoover, Bessemer, and Calera, we’re only a short drive away. Visit us today for a memorable experience at our dealership. We look forward to putting you behind the wheel of your dream vehicle!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,193 reviews
May 27, 2025
service was fast, staff are very courteous, facilities were clean. the service videos are helpful were clean. the service videos are helpful More
by mtate2404
Verified CustomerEmployees Worked With
May 25, 2025
Great customer service. Get you in right at your appointment time. No complaints about the service my car received. Overall great experience. (Nice snacks, too) Get you in right at your appointment time. No complaints about the service my car received. Overall great experience. (Nice snacks, too) More
by hdobbsjr
Employees Worked With
May 24, 2025
Purchased a 2016 Mazda CX5 with warranty. The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repe The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repeatedly complained about this issue from the beginning. Upon receiving a class action settlement notice we took the car to the dealership. They report that they cannot replicate the issue and therefore decline to do anything other than provide a quote for $1,545 to replace the CMU. The dealership refuses to do anything unless it glitches while in the shop. More
by npc3
Employees Worked With
Tyler
May 24, 2025
Service was as expected. Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service More
by joseph.a.terrell85
Employees Worked With
JD
May 23, 2025
The inside and outside are very clean and everyone we spoke to were nice and helpful. Our salesman, Will, is great he couldn’t have been more helpful and patient with us. We will definitely be back as lo spoke to were nice and helpful. Our salesman, Will, is great he couldn’t have been more helpful and patient with us. We will definitely be back as long as they don’t change. More
by jay.bunney
May 23, 2025
Unlike my previous experiences with dealer service, Med Center Mazda is competitive with independent shops on their prices. They get the job done fast and done well! Center Mazda is competitive with independent shops on their prices. They get the job done fast and done well! More
by MARCUSV
Employees Worked With
Tyler
May 23, 2025
Great sales experience overall. The positive ends there. I bought the most expensive vehicle Mazda produces. I was sold on the PHEV tech and really loved my CX-70. I had three recal The positive ends there. I bought the most expensive vehicle Mazda produces. I was sold on the PHEV tech and really loved my CX-70. I had three recalls in six months. I couldn't get Med Center Mazda's service center to answer the phone or return phone calls (MULTIPLE calls and MULTIPLE messages). I had to go to Huntsville to have the first two recalls taken care of. I had my first oil change due and called repeatedly to make an appointment and ask if the third recall could be handled at the same time. Same routine. No answer, no returned calls. And when I asked other people outside of service if there was a reason no one would answer, I also got no help. I brought the car in last Saturday, and that sealed the deal. No personalities whatsoever. Don't bother calling Mazda corporate. They are as useless as the dealership. I was all for Mazda jumping into the near luxury segment, but they need a dealer network that can match the quality of the car. That didn't exist at either dealership closest to me (over an hour to Med Center and almost two hours to Huntsville). I just got home with my new E-Class Mercedes. It was worth taking a few thousand dollar loss to deal with people who appreciate their customers. Never again, Mazda. And two visits to Med Center Mazda was two too many. I wouldn't wish this dealership on my worst enemy. More
by dennisreed
Employees Worked With
May 22, 2025
Great buying experience at MedCenter Mazda. at every level. The sales and finance team were very attentive and professional. And most importantly, they did what they promised. at every level. The sales and finance team were very attentive and professional. And most importantly, they did what they promised. More
by tduchock13
May 22, 2025
The dealership has a very nice atmosphere, and everyone was super nice to that I interacted with. was super nice to that I interacted with. More
by deatriceaskew73
May 20, 2025
Excellent customer service experience confirmed! I plan to buy my next vehicle from MedCenter Mazda. I plan to buy my next vehicle from MedCenter Mazda. More
by jscollett17
Employees Worked With
