Meade Lexus of Southfield - Service Center

Lexus of Southfield was amazing on our Lexus needs, parts department ordering parts letting us know they were in to Service Department making appointment quickly that meet our schedule! Lounge was comfortabl department ordering parts letting us know they were in to Service Department making appointment quickly that meet our schedule! Lounge was comfortable while we waited! Very Clean! More

Anthony Krajewski demonstrated excellent communication skills by explaining to me that he understood my concerns. He also assisted in my auto repair with the time restraints that I requested. Outstanding skills by explaining to me that he understood my concerns. He also assisted in my auto repair with the time restraints that I requested. Outstanding service! I hope to work with Anthony in the future. More

Great service. They understand you are important and everything is ready when you come in. Tony kept me updated and told me what to expect. They found another issue and everything was done in one visit. everything is ready when you come in. Tony kept me updated and told me what to expect. They found another issue and everything was done in one visit. More

Jon did a great job. I was very happy with the service I appreciate the good service! I appreciate the good service! More

Don Allen understood the problem and was very quick finding the root cause. It appeared to be related to rodent damage to the knock sensor wiring harness. Due to nature of the problem it required insur finding the root cause. It appeared to be related to rodent damage to the knock sensor wiring harness. Due to nature of the problem it required insurance to approve the cost which took long time (over 10 days) and as a result delayed repair. Once approval was received it took less than a day to replace wiring harness. I was using loaner vehicle while my car was in the shop. The job was done with great quality and I am happy to drive my car without issues. More

Fast friendly and efficient service. Christina did a fantastic job from start to finish. Thank you. fantastic job from start to finish. Thank you. More

Don was cordial, efficient, and simply made my experience the best. He explained what service was performed and was open to questions. Simply the best! the best. He explained what service was performed and was open to questions. Simply the best! More

Not happy with this appointment. When I dropped my car at the dealership in the morning, Shannon told me she would soon let me know when it will be ready. I even got a text to say if I have any questions, ju the dealership in the morning, Shannon told me she would soon let me know when it will be ready. I even got a text to say if I have any questions, just email Shannon. After I did not hear from Shannon all afternoon, I texted her. Again, no response! It was already late afternoon, I called the dealership to see when my car would be ready. It turned out my car was done, I went to pick up my car. Shannon was busy with another customer. That’s fine. I waited outside the office area. One technician got my info and went in to get my car. While I was still standing outside the office area, Shannon came out of her office and started to chat with an old gentleman who was also standing there. She never talked to me, nor acknowledged my presence! I patiently waiting for her finishing chatting with the gentleman so she can help me so I can pay for this service. Nothing! It was Christina who saw me standing there and helped me completed the paper work! I have been with Southfield Lexus for more than 15 years. I was always happy with the professionalism and service provided by the service consultants until yesterday. I hope this is an isolated incidence and will never happen again to any customers again. More

Donald Allen listened to my concerns about my tires and he recommended that I get the brand of tires that came with my RX350. Price is very reasonable and affordable. Don had called me about my brakes espe he recommended that I get the brand of tires that came with my RX350. Price is very reasonable and affordable. Don had called me about my brakes especially in the front because the pads were worn down and I immediately authorized him to put new brakes on the front. The rear will also need to be replaced soon. I’ll be taking it back up there next month to get those changed out as well. Don and the whole Meade Lexus dealership has been nothing but world class to me in the 13 years that I’ve been going there. I’m a customer for life. More

I really appreciate the professionalism & courteousness of the service people here. I never feel as though they are looking for ways to sell me services ‘just because;’ however, they DO let you know about of the service people here. I never feel as though they are looking for ways to sell me services ‘just because;’ however, they DO let you know about services that will be needed in the near future. More