Meade Lexus of Southfield

Tire Replacement i took my ES350 to Meade Southfield because the ride wasn't as comfortable as I was accustomed to in my Lexus. It was determined that I had the wrong i took my ES350 to Meade Southfield because the ride wasn't as comfortable as I was accustomed to in my Lexus. It was determined that I had the wrong size tires on the car, they were too big which affected the ride. The problem was I never changed the tires and Tony the Service Manager said the car could not have been certified with the incorrect tires on them. Tony and I talked several times and I also spoke with Maria my sales rep. The two of them spoke with General Manager and received authorization from Adam Staton (GM) to replace the tires with the dealership absorbing the cost of the tires. I have taken my car to Lexus for ALL service issues and I am always treated with the utmost kindness and respect. Maria always makes a point of saying hello when she sees me. I have bought several vehicles from Maria and she is always accomodating and not "looking for a sale" but truly helping to find me a vehicle that fits my needs and price range. I have been to many different dealerships in my life and NEVER have I received the exceptional service I receive at Meade. This applys to everyone there. I will remain a loyal customer of Maria's and Meade Southfield for years to come. More

Awesome Sale Consultant I had a 2000 GS300 Lexus and felt it was time to get a new vehicle. I visited the Lexus Dealership at the end of the month a very busy time. Johnnie I had a 2000 GS300 Lexus and felt it was time to get a new vehicle. I visited the Lexus Dealership at the end of the month a very busy time. Johnnie Dinkins had a customer but came over and acknowledged me and said he would be back to help me. Other Sales Consultant looked over me but Johnnie made me feel special. Johnnie was awesome he was patient and I bought a new vehicle. When I went to the financing portion Donald Allen who was my service person 17 years ago got me in and out quickly. Donald worked late to get my paperwork completed. I learned afterward it was his birthday and he worked late like after 11pm late. I am very grateful for the excellent service that I received from Johnnie Dinkins and Donald Allen. I will be back to Southfield Lexus in the years to come because I received such awesome service. More

No help with a "lemon" This is to rate both the service center and the dealership. Some years ago I leased an ES300 and still think badly about it. From day one it was This is to rate both the service center and the dealership. Some years ago I leased an ES300 and still think badly about it. From day one it was a true "lemon", with a transmission that kept missing and stalling. They were never able to find the problem. Both Meade Lexus and Toyota in California just shrugged their shoulders. Against my better judgement, for some reason I then leased an ES330. Certainly much better, but not what I would call a smooth transmission. After that lease, I bought a 1969 Saturn Vue that I am still driving. It's engine is more powerful and the transmission smoother than the Lexus. Over the years, I would hope that Lexus and the Meade dealership have improved. I have not and could not recommend this dealership to anyone. Dr. Herbert Kaufman 32287 Spruce Lane Beverly Hills, MI 48025 kaufmanherbdo@gmail.com 248 646 1972 More

Marissa was helpful; Excellent follow-up 6/24/2017 Update: Shortly after I bought this car I was alerted to a pre-existing issue with the brakes. I took my concerns to the dealership and 6/24/2017 Update: Shortly after I bought this car I was alerted to a pre-existing issue with the brakes. I took my concerns to the dealership and they were willing to work with me to stand behind their product and their service department. They followed up directly and in a timely manner and made sure we were able to find a compromise that worked. I was worried that this was going to turn into the conventional "used car sales" scenario, but Meade Lexus has had great customer service, been very reasonable and made a very stressful situation less stressful. After speaking to the sales manager, the service department, and my salesperson Marissa, I feel satisfied that the sales department (and all the other departments I spoke to!) were operating in good faith and I would certainly recommend this dealership to others. --------------------------------------------------- I went in fairly sure that I wanted a specific car, and Marissa went out of her way to facilitate this. She was responsive whenever I happened to have time, brought the car to the place I wanted a second opinion, answered questions by text and by phone. I even had some follow up questions after driving off the lot, and she was happy to help and was very gracious about what turned out to be a very straight forward issue. She was great, and I have to say that Todd (finance manager?) Was also incredibly helpful, patient and personable. Meade Lexus made this a pain free car buying experience and I am pleased with their service. More

New Car Lease I recently visited the dealership to return a leased vehicle and obtain a new vehicle. As a 3 time Lexus customer, I have always received professional I recently visited the dealership to return a leased vehicle and obtain a new vehicle. As a 3 time Lexus customer, I have always received professional, courteous and excellent service. My sales experience was prompt, thorough and attentive. I would highly recommend Lexus products because of the quality and workmanship that epitomizes the brand. High praises are warranted in every aspect of the Meade Lexus dealership, which includes sales and service. As a return customer, in my opinion, employees seem committed to provide the Lexus Experience. Keep up the excellent work! More

Wonderful service! One day I walked through the door and was greeted by Maria, and today I am so grateful! Today Maria made me a part of the Lexus family. She was prof One day I walked through the door and was greeted by Maria, and today I am so grateful! Today Maria made me a part of the Lexus family. She was professional and knowledgeable. After a short conversation on the phone this past Monday, we had a deal for my very first Lexus. I am so excited I found my perfect car. And I couldn't have done it without Maria! More

Exellent service at Meade We had such a great service at Meade Lexus of Southfield, Maria D'Aigle is very professional, she was willing to help in every aspect we needed. Ov We had such a great service at Meade Lexus of Southfield, Maria D'Aigle is very professional, she was willing to help in every aspect we needed. Overall: very satisfied with purchase of our new car More

Returned Customer for Johnnie Dinkins J. Dinkins is a very compassionate sales person. He listens to your wants and needs then seeks out the best Lexus which meets your needs. He is a no p J. Dinkins is a very compassionate sales person. He listens to your wants and needs then seeks out the best Lexus which meets your needs. He is a no pressure sales person and for a women that speaks volumes. More

Time Well Spent Again! This is our 6th Lexus leased through Maria. We know it business but Maria's warm and pleasant nature of kindness is so cuddling that it makes my wife This is our 6th Lexus leased through Maria. We know it business but Maria's warm and pleasant nature of kindness is so cuddling that it makes my wife and I feel like family. We can't resist the magnetism of personality though professional is very charming and inviting. Alright already! Ok, we love Maria as well as her company Meade Lexus of Southfield. The whole staff a ridiculously friendly. No other type of dealership compares to the Lexus atmosphere of "the customer is 1st courteous service". Needless to say we highly recommend Maria D'Aigle and Meade Lexus to the world. Therefore go ahead, call her or just stop by and let her likewise put you into the best car in the universe. How can you say that? You haven't driven every automobile. Please listen very carefully and take this to heart, once you've driven a Lexus it's not necessary. Thank you Maria, thank you Meade Lexus of Southfield. More

New car lease Great customer service worked with me to make my decision. I would highly recommend Maria. She was patient and really listened and was extremely helpf Great customer service worked with me to make my decision. I would highly recommend Maria. She was patient and really listened and was extremely helpful! More