Meade Lexus of Southfield

Meade Lexus of Southfield is an excellent dealership. I have purchased two CPOs from them and have been very satisfied with the service that I have received over the years. The first purchase in 2000 was have purchased two CPOs from them and have been very satisfied with the service that I have received over the years. The first purchase in 2000 was excellent, the second in 2004 was not excellent but decent due to an initial issue with a change in the price originally quoted. This was resolved. I enjoy taking my vehicle into this dealership. I am always treated promptly and with respect. The services reps have earned my trust and respect. I appreciate the loaner vehicles and the niceties such as coffee and snacks. More

From start to finish it could not have been a more positive experience. Danielle was waiting for me at my appointment time with a loaner also ready. My RX was just in for scheduled service but was r positive experience. Danielle was waiting for me at my appointment time with a loaner also ready. My RX was just in for scheduled service but was ready at the time Danielle said it would be. Service was complimentary this time which made it even better! More

I took my IS350 to Meade Lexus because of a malfunctioning driver side headlight (auto leveling system quit working and the headlight was pointing straight down). The first visit I was told me malfunctioning driver side headlight (auto leveling system quit working and the headlight was pointing straight down). The first visit I was told me they didn't have the part to complete the repair and sent me home. No problem there. The follow up visit also seemed to smoothly as the completed repair only took about an hour and a half. However, that evening I went out and discovered my headlight was now illuminating the trees overhead and not the road. Nice. OK, call to set up an appointment to get the headlights aimed properly, got a "sorry" by that was it. How silly of me to assume that since it was not completed properly the first time that it would be righted the second. No, it appears they "fixed" the wrong headlight because my driver side headlight is still aimed at the trees but the other side is now aimed for 10 feet in front of the road. I'll take my service needs to another Lexus dealer from now on. More

I recall from my Consumer Behavior course in my MBA days, on average a satisfied consumer tells three other consumers about his or her positive experience. An unsatisfied consumers tells 10 other consumers a on average a satisfied consumer tells three other consumers about his or her positive experience. An unsatisfied consumers tells 10 other consumers about the negatives. It’s a psychology thing. These days, the internet allows an unsatisfied consumer to tell thousands of others. All the more reason for businesses to avoid creating extremely dissatisfied customers. I have had a such an unsatisfactory experience with the Meade Lexus of Southfield, Michigan, recently that all the Lexus’s massive advertising machine and all the cappuccino makers in the show room cannot cure. My 2005 Lexus ES 330 was read-ended with some minor damage. I took my vehicle in for an estimate to this dealership. My insurance was AAA and the dealership representative indicated that they where a AAA “Certified Direct Repair Shop” and could get this done with no need for an estimate from AAA and very quickly. There would be no loaner vehicle, but the repair would only take a week or two. Since there was no loaner, I brought the vehicle back on December 22nd, 2008, and was promised that I would have it back by Jan 5th, when I had to go back to work. From around the 28th of December on, I left messages for the rep to check the status of the repair. Each time I got a call back from someone else from a Detroit repair shop indicating that they had not started work my vehicle, or waiting on an estimate from AAA, waiting for parts, etc. No work was being done. I finally got a call back from Meade’s rep on the 2nd of January, whom unapologetically told me that it wasn’t their fault. It was AAA’s, who had not given them an estimate. I reminded her that they were a “Certified Direct Repair Shop” and they had said they didn’t need an estimate. She said that status was revoked by AAA; of course through no fault on Meade’s, it was my insurances fault. Naturally, when I had dropped off the vehicle she told me nothing about this revocation. Had I known this I would not have left the vehicle with them. I specifically had looked for a AAA Certified Direct Repair shop. The Meade Lexus representative only repeated “sir it’s not our fault. It’s AAA sir. Sir, they came late for an estimate, sir we can’t order any parts without an estimate, etc.” Sometimes the word “sir” is used to inflict extreme irritation, and she was fabulous at it. So she wouldn’t even give me an estimate of when the work would be done, how long I should plan for a rental. Nothing. “We don’t know sir, depend on when we get the parts.” It was the unreliability of the carrier pigeons they used, I suppose, that caused them not to be able to make any sort of prediction on delivery dates. So I called over the weeks that came, once every few days. Car pooled some, borrowed a clunker (with a jammed driver side door which I had to get in through the passenger door) and tried roll with the punches. On the 17th of January, 4 weeks later, the car was ready. I inspected it and there was water in the truck. They hadn’t sealed the new bumper properly. The left rear taillight was also bulging out noticeably. So the car went back for this fix up. Of course I didn’t hear from them for another week. On the last Thursday when I called they said it would be ready the next day, but they couldn’t let me know when. So my ride and I had to be on standby the whole day, it takes two people to go get the car. On Friday, at 5:00pm they called to tell me the car was ready and that they closed at 6:00. Intentional? I hope not, but it sure looked like they didn’t give a flying hoot about the inconvenience they had caused me for five weeks and still were till the last minute. They were just adding a bit more insult to injury. Needless to say, I had to wait till the next day. When I went to pick up the car, there was still water in the trunk, and this time my nice tan leather seats and my wood trimmed steering wheel were stained by some dark thick sticky silicon-like material. My son, who had driven me there was furious and wanted to walk back in and talk to the manager. I told him to forget it, let get the heck out of here. I figured I’ll have it cleaned and detailed somewhere else. I just didn’t have what it took to talk to those people. My consumer behavior Prof used to say the customers who stop complaining were the most worrisome ones to companies. “That means they are in the final stages of consumer dissonance, when they switch brands and really don’t care to complain anymore, because they don’t care about that company any longer.” And that’s were I am. I had been taken care of by Acura for my last two vehicles over the prior 8 years. Then I thought to switch to Lexus for a change of scenery. Now this puppy is getting traded in for an Acura. Oh, one final note: AAA’s bill: $5300, for a minor bumper repair! Now I also understand the reason they lost their AAA certification. As for Meade Lexus of Southfield, Michigan, the search e More

wow, where to start. their pricing is amazingly high, $135+tax for an oil change (non synthetic) and tire rotation, constantly trying to sell u more work for your vehicle. my last time in i had new tire $135+tax for an oil change (non synthetic) and tire rotation, constantly trying to sell u more work for your vehicle. my last time in i had new tires installed, vehicle aligned, pollen filter changed and new wipers installed. amazingly, an hour into the incredibly expensive oil change/tire rotation, danielle, who's hair looks like it wasn't washed any time recently, and is wearing about 3 or 4 times too much perfume for as small of a space as her office provides,apparently masking the lack of a shower that morning and a lingering hangover, comes out to see me and recommend everything done 5000 miles ago. alignment is off, wipers are bad, the pollen filter is dirty, and the topper, my fuel injectors are dirty and it's my lucky day, they can do the fuel injector cleaning service for only 165 dollars.(how can they tell my fuel injectors are dirty? the technician's "feel"? during the 20 second around the parking lot test drive?) i explain all those repairs were recently done, so she says no need to do them then. i ask to see the manager. if according to her my wipers are streaking and they put new ones on 4 months ago, i assume they should be putting new ones on for me, under warranty, right? this smarmy 25 year old kid comes out, tells me he's the service manager, and proceed's to very politely tell me that i'm wrong, they just accidentally tried to sell me a bunch of repairs but the good news is i don't need any of it done, the mechanic just kinda "guessed" because most cars in my mileage range need those services done. so they're really sorry nobody actually looked at any of these items on my vehicle, but rest assured, when i come in for incredibly overpriced unnecessary service in another 5,000 miles, they'll recommend these unneeded items to me all over again. overall, i paid way too much money, was talked down to, lied to, spent almost twice the amount of time there than i was originally told service would take, encountered unprofessional staff (technicians walking thru the lobby telling dirty jokes and using foul language, a valet that said to me, and i'll quote "whatchu need? whatchu want?) a very substandard car wash, and the icing on the cake, dirty fingerprints on my creme leather seats, steeringwheel and door panels. i'm not impressed, when this lease is up i'll buy an infinity. or an american car maybe.....if i'm going to be mistreated, i might as well feel patriotic in the process. More