Meade Lexus of Lakeside - Service Center

Lexus GS 450 h engine blow out Engine blew up on my Lexus 450 h (has 96000 miles) without any warning. It took two weeks for them to diagnosis that engine has blew up. It took 3 Engine blew up on my Lexus 450 h (has 96000 miles) without any warning. It took two weeks for them to diagnosis that engine has blew up. It took 3 days before providing loaner. They told me they have only 10 loaner and none was available but website states 75 + loaner available. Altogether it took 5 weeks to get my car back (I was talking to head quarter and it took about 1 week for them to decide offering $ 1000 toward the repair) It cost me $ 8259 for old engine replacement (Lexus headquarter paid $ 1000 towards this repair so I paid $ 7259. My car was returned dirty (dust all over dashboard, steering wheel, console etc) Also had bad experience with them to fix my audio system. They tried four different times to fix the problem and one time they had kept car for 1 week and even then they could not fix the problem. I took car to Ann Arbor Lexus (50 miles away from my home) and they fixed the problem in one visit Not a single time I got a call from manager (I guess he did not know or did not care). I don't think Christina had any authority to make any decision, she was just following what she was told to do. I have quite a few friends and I will tell them about my experience. More

Service visit Very pleased with the service at this dealership. Work is completed professionally and accurately. I have not had to take me car back for re-servici Very pleased with the service at this dealership. Work is completed professionally and accurately. I have not had to take me car back for re-servicing. Staff is very helpful. More

Tremendous Service Christina and the whole service department were great! I came in on a very tight time frame and Christina not only did a very professional job but did Christina and the whole service department were great! I came in on a very tight time frame and Christina not only did a very professional job but did everything in her power to get me in and out quickly and even out sooner than expected. She made me feel welcome and met all of my needs, while maintaining a professional attitude during what appeared to be a hectic day. Thanks again for the outstanding service! More

Lindsay is great Lindsay was a great help. She was very helpful. She was friendly and very outgoing. She made me feel comfortable. I wouldn't deal with anyone else but Lindsay was a great help. She was very helpful. She was friendly and very outgoing. She made me feel comfortable. I wouldn't deal with anyone else but Lindsay. More

Master certified service consultant Chris has always been extremely helpful, professional and comprehensive in his service interactions. I drive 3 hours for his service. The vehicle is r Chris has always been extremely helpful, professional and comprehensive in his service interactions. I drive 3 hours for his service. The vehicle is returned clean and in a timely manner. More

Excellent Service Chris Coleman was fantastic. I always choose to service my vehicle at Meade Lexus of Lakeside. Friendly faces and a loaner vehicle always handy! I def Chris Coleman was fantastic. I always choose to service my vehicle at Meade Lexus of Lakeside. Friendly faces and a loaner vehicle always handy! I definitely recommend. More

Meade service!! I brought my 2009 IS250 to Meade Lexus of Lakeside for the first time a few days ago for service and couldn't be happier. I needed an oil change, as w I brought my 2009 IS250 to Meade Lexus of Lakeside for the first time a few days ago for service and couldn't be happier. I needed an oil change, as well as front brakes. Other dealerships and repair shops were not friendly, and took way too long for simple service work to get done. Once I pulled into the service drive at Meade Lakeside, Chris immediately greeted me at my car. I had originally come in for an oil change, and Chris said it wouldn't take long and he personally walked me over to the lounge. About 30 minutes later, Chris came to me and mentioned that the oil change was done, but, the technician noticed my front brakes were dangerously low. After I told Chris to go ahead with the front brake job, I only had to wait about an hour or so for my IS to be done! I think I finally found a reliable place to take my car for service!! Thanks Chris! More

Had just purchased a used 2013 Lexus Everyone we met was very friendly. We were introduced to Chris and he saw that we were taken care of. Even had it serviced that same day while we w Everyone we met was very friendly. We were introduced to Chris and he saw that we were taken care of. Even had it serviced that same day while we waited! More

BRAKE SERVICE AND OIL CHANGE I MADE AN APPOINTMENT TO HAVE MY BRAKES SERVICED. CHRIS CHECKED MY VEHICLE IN PROMPTLY. I WAS PROVIDED WITH A RENTAL CAR AND TOLD THAT I WOULD BE I MADE AN APPOINTMENT TO HAVE MY BRAKES SERVICED. CHRIS CHECKED MY VEHICLE IN PROMPTLY. I WAS PROVIDED WITH A RENTAL CAR AND TOLD THAT I WOULD BE CALLED AFTER MY CAR WAS CHECKED. More

Good job Very professional staff. I brought in my lexus es350 for 5000 mile maintenance work. Turns out I have a nail in the tire already. Able to work out a d Very professional staff. I brought in my lexus es350 for 5000 mile maintenance work. Turns out I have a nail in the tire already. Able to work out a deal but wished didn't have to. Overall Good experience. More