McGee Hyundai of Barre - Service Center

Everyone at dealership very pleasant and helpful. Its close and convient where I live. Service keeps you inform on at all times. They have a shuttle service if needed. Its close and convient where I live. Service keeps you inform on at all times. They have a shuttle service if needed. More

The sales team were great. Nick, Zack One of the fastest deals I have ever made. Paid cash and was in and out with my new Santa Cruz in just over an hour. The downside is that Nick, Zack One of the fastest deals I have ever made. Paid cash and was in and out with my new Santa Cruz in just over an hour. The downside is that McGees parts and service departments are non responsive. Often times they do not answer the phone and they never call back when you leave a message. On two different occasions I made appointments to have factory mud guards installed. Both times when I arrived on the day at the appointment time I was not on the schedule. They did fit me in but the first time they did not have the correct parts even though they had been ordered several weeks prior so a new appointment was made while there. I arrived for the second appointment and again I was not on the schedule. They again squeezed me in and got the guards installed. The work performed appears to be good and for the inconvenience they did not charge me for the parts or labor which was a step above and beyond. The lack of response to my phone calls, and the failure to schedule was very frustrating as well as the additional 60 miles traveled due to the incorrect parts makes me hesitant about scheduling future service with McGee. I know the issue with not answering phone messages is not unique to me as several individuals as well as an independent service garage has stated the same issues have occurred with them. For those of us elderly customers service is everything. With the outstanding sales department McGee could be a top rank dealer if they would just get their service writers and parts departments up to speed. More

Was there for an inspection on Thursday, October 30th, on my 2023 Hyundai Kona. Wait time was reasonable. Parking was terrible at best. Amy was very friendly and helpful. My only beef was the condition my c my 2023 Hyundai Kona. Wait time was reasonable. Parking was terrible at best. Amy was very friendly and helpful. My only beef was the condition my car was in when the inspection was done. The tech left my car dirty. When they took off the old sticker, the glass was left with old residue/glue, and the new sticker sitting in the middle of it. There were particles left on the dash. I had to scrape it off when I arrived home. More

The service people have been most helpful with everything my car needed - oil change, tire rotation, inspection, and recalls. They even put my front license plate on for me. my car needed - oil change, tire rotation, inspection, and recalls. They even put my front license plate on for me. More

Hyundai is a great brand but the differences at McGee are the people and the customer service they bring to a business. Whether one is visiting the sales department or the service department, the customer i the people and the customer service they bring to a business. Whether one is visiting the sales department or the service department, the customer is made helped to feel like they are home and safe. The service department today though very busy with other customers serviced my vehicle in a more than timely manner and accomplished everything they said they would and more. More

The sales department was easy and helpful to deal with. However shortly after taking possession of our vehicle we noticed a rattle in the front end. I scheduled a service appointment to get the work addr However shortly after taking possession of our vehicle we noticed a rattle in the front end. I scheduled a service appointment to get the work addressed. We dropped the car off for service and never received a phone call after they had the car for the entire day. I contacted service at 4:00 pm that afternoon (our appointment was first thing in the morning) and was told the mechanic was just now bringing it in and they would be in touch. I never received a phone call back from them confirming whether the car was done or not. The following day I waited for a call in the morning and after not receiving on my wife went to pick the car up that afternoon. After having the car for two days we were told the mechanic couldn’t find any rattle. All you have to do is roll the passenger window down and drive down any Vermont road to hear it plain as day. When asked what the next steps were we were not given any direction and was told “I’m not sure”. We went to get into the vehicle only to find that the mechanic who did the work left the floor absolutely FILTHY with mud and dirt everywhere! I sent an email to my salesperson who immediately forwarded my concern to the head of the service department. He immediately contacted me and told me he hated hearing about this and seeing the photos and he would make it right. He offered to set up an appointment for me directly and offered me three free auto details for our troubles. I thanked him for his understanding and awaited his call to schedule the appointment to address the rattle that still wasn’t addressed. This occurred at the end of June. It is not August 1st. I have called and text the head of service numerous times and have had my calls ignored and received a canned response to my text with “sorry I can’t talk right now.” No follow-up, no appointment scheduled, nothing. I emailed the general manager yesterday and have still not received a response. This has got to be the worst customer service I’ve ever received from an automotive company. Im extremely disappointed. More

Got my car in at time scheduled. Service people were great. Will refer friends to this dealership. Service people were great. Will refer friends to this dealership. More

Jared was really helpful. Work was finished on time which is great. Car seems to work just fine. Just one thing. The icon (wrench) that was lighted was not reset. However J Work was finished on time which is great. Car seems to work just fine. Just one thing. The icon (wrench) that was lighted was not reset. However Jared explained that I didn't need any extra work. More

Jared was great with me. Everything got done. It was done at a normal time. Everything got done. It was done at a normal time. More

They were very professional and was very easy to work with very nice people. One of the best experiences I’ve had bringing a card to a dealership with very nice people. One of the best experiences I’ve had bringing a card to a dealership More