Mccord's Vancouver Toyota

I recently had a scheduled maintenance on my Toyota Corolla. I had a friend meet me in the lobby to have a visit while I waited for the service. We had nice free coffee and enjoyed the gas fireplace. O Corolla. I had a friend meet me in the lobby to have a visit while I waited for the service. We had nice free coffee and enjoyed the gas fireplace. On arrival, Ayush walked me through the process, clearly and professionally. I needed to add tires (WA winter is in full swing) and he said he would arrange it. After I had settled into the lobby, Justin (tire specialist) arrived with a clipboard and answered all my questions, allowed me time to get an affirmation on my choice from my husband via text, and kept me up to date during the rest of the time. When it was time to pay and pick up the car, there was some confusion over the price Justin had quoted me due to a mechanic putting my tire size higher than they were…throughout the awkward situation, both Justin and Ayush worked professionally, and gave the appearance of longtime colleagues (their age would make it seem they hadn’t worked together very long) to resolve the misunderstanding without it being a big deal. I was impressed and will continue taking my service to this location! More

Interesting so many people have had good experiences with this dealership - my experience has been uniformly bad from initial purchase 6 years ago to the attempt at getting some basic info about the warning this dealership - my experience has been uniformly bad from initial purchase 6 years ago to the attempt at getting some basic info about the warning lights today. Would be great if there was an alternative option. More

The best Toyota Dealership I have ever been to. The staff is very friendly, the have great coffee, a comfortable waiting area, offer free shuttles or uber, have rental cars and take videos and pi The staff is very friendly, the have great coffee, a comfortable waiting area, offer free shuttles or uber, have rental cars and take videos and pictures of your service. I trust them with my Toyota! More

I drove from Renton Washington for a RAV4. Made an appointment for the next day. CONFIRMED the appointment with both my dealer and one of the online sales reps. After driving 2.5 hours was tol Made an appointment for the next day. CONFIRMED the appointment with both my dealer and one of the online sales reps. After driving 2.5 hours was told by text that my car that I was coming for was sold the day before. xxx? I repeatedly told these xxxx's that I don't want to come down if the car is there and this was the communication that I received. Compensated for just the gas there after telling them I took PDO for this xx. Would not recommend to my worst enemy. Also worth mentioning that when my girlfriend was speaking to the sales manager the dealer was cowering behind him with a smirk. If you do come to this dealership do not go with Esther Nuryagdieva, Bobby Gargari, or Micheal Keene. Customer service was xxxx. More

I have the pleasure of working with Donnie G this last weekend after I made an online inquiry about a used car. Donnie was patient with me while I not only asked a million questions, but also rang in my d weekend after I made an online inquiry about a used car. Donnie was patient with me while I not only asked a million questions, but also rang in my dad and my brother regarding a potential purchase. He gave me peace of mind regarding hybrids and the batteries, and made the process seamless when I counteroffered. 10/10 Donnie! Thank you again! More

I just bought a new 2024 Toyota Corolla Cross here. The salesperson, Amur Music was exceptional..reviewed all the cars features with me, was professional and thorough. In 30+ years of buying cars, he i The salesperson, Amur Music was exceptional..reviewed all the cars features with me, was professional and thorough. In 30+ years of buying cars, he is the first salesperson who took the time to show me how all the great features on this vehicle work, he set up my bluetooth, downloaded the Toyota app for me and made sure I understood the car. Did not rush and encouraged questions. I'm an older lady so he had to repeat information several times and never made me feel a bother. I will be back for another car....and I will look for him! A pleasant car buying experience, best ever! Thank you Amur....you RocK! More

I love Toyota! We’ve had many most at different dealership. - Corolla - Camry - Land Cruiser - 2 Tundra - Platinum Grand Highlander Our next car will likely We’ve had many most at different dealership. - Corolla - Camry - Land Cruiser - 2 Tundra - Platinum Grand Highlander Our next car will likely be a Toyota but I will NEVER go to this dealership again. Their follow-up service is the worst. The following questions are about financing I replied very good because we paid cash. Other no constructive questions on this questionnaire. More

Bought the Hybrid Max Platinum Toyota Crown. Had it for over 2 months and I am unable to get a second key for my car? The dealership will state it is a Toyota problem that they have no control o Had it for over 2 months and I am unable to get a second key for my car? The dealership will state it is a Toyota problem that they have no control over the issue? They cannot even provide a timeline for my second key. When did dealerships lose the ability to manufacture/produce a key? This seems like a very simple problem that the dealership could overcome. Instead, Vancouver Toyota Managers and Salesman look and act like a bunch of bobbleheads when you ask a question, providing everything except an acceptable answer. More

I took my Prius in for routine oil change, next day I hear a strange noise, took it back in. They say needs spark plugs, got new plugs. Noise still there and check engine light comes on. Driving down hear a strange noise, took it back in. They say needs spark plugs, got new plugs. Noise still there and check engine light comes on. Driving down the freeway and big cloud of white smoke following me. while putting car on trailer notice the shield underneath is hanging so took it off and saw there was no housing on the oil filter. No oil or coolant was left in the car. They said they needed to put oil and filter housing on to diagnose so they charge for that. did not put coolant in though. diagnostic revealed blown head gasket. caused from a rock entering the bottom of the car through the drain plug hole and bouncing around knocking the housing off and damaging the coolant pipes. major $$$ to repair. There was absolutely nothing wrong with the car before. They told me to turn it into my insurance as if it was in a collision with a rock. I think they should have turned it into their insurance as a major mess up doing the oil change. This car was my fourth prius. I have three other Toyotas in my family. They lost a good customer. The chances of winning. million dollar lottery is better than a rock doing this damage. What sucks the most is there is no way to prove it either way. I never thought that they would not make good the wrong or I would have taken it elsewhere. Every mechanic I talk to about it automatically says they screwed up on the oil change....but how do I prove it? More

Lynn Quiding is very helpful and respectful! She went above and beyond to help me resolve my issues with my truck! The staff are very friendly and helpful! She went above and beyond to help me resolve my issues with my truck! The staff are very friendly and helpful! More