Mccord's Vancouver Toyota

I brought my Sienna in for a recall. The service department was very busy with pre-holiday vehicle repairs. There was a bit of a mix-up over a door that was malfunctioning, but it was resolved. department was very busy with pre-holiday vehicle repairs. There was a bit of a mix-up over a door that was malfunctioning, but it was resolved. More

Bought a used 2001 Lexus RX300 been tring for a week to get a couple of questions answered about my extended warranty. have had only one returned call out of about six...WTF??? I value my time!! I have bou get a couple of questions answered about my extended warranty. have had only one returned call out of about six...WTF??? I value my time!! I have bought a couple Toyota pickups from them over the years and never had any problems.. Called them today. The receptionist told me they come in at 9:30am, mind you this was at 8:30am!!!! Not sure when they left me a message that if it was Josh Or Joel in Finiance...Really getting pretty frustrated with the service here!! If they don't value thier customers the McCord's need to get rid of the people that are there to just collect a paycheck and get some people in there that value thier job and take care of thier customers!!! These employees they have now should be in unemployment line!!! I even had the courtisy to wait till about 10:00am to call back and was sent directly to voice mail!!! Even left a pleasent message and my number and please return my call as soon as you can please!! Well its been almost 2 hours and you got it !!!Nothing!!! Oh, by the way the questions are about the transmission that just went out without any warning!!! Just changed employment and really need the vehicle and only had it for a little over a year!!! Not real happy about thier customer relations at this dealership!! I think I'm going to send a copy of this review to the McCord's also!!! They really need to step up and take care of thier customers for without customers no PAYCHECK!!!! RIGHT!!! And I also work now in customer service and if we don't have customers we don't get paid!!!! sincerly, very dissatisfied customer!!!! More

This is an all around outstanding honest dealership! I recently bought a new car from this dealership and was impressed with the quality of service I received. Paul was our sales person and was honest and recently bought a new car from this dealership and was impressed with the quality of service I received. Paul was our sales person and was honest and put no pressure on us. There was no haggling over price he just told us what they could offer us and that was it. The finance guy was super nice and easy to work with. I was in and out of the dealer in less than 2 hours. After buying the car I have been into the service and parts department to buy and have accessories installed and was very impressed with their level of service as well. I definitely will recommend this dealer to anyone I know in the market for a Toyota. More

We had a GREAT test-drive and price-negotiating experience. Joel seemed like he was a good guy. We made an appointment for 3 days later to come in and complete the sale. They had done NOTHING ahe experience. Joel seemed like he was a good guy. We made an appointment for 3 days later to come in and complete the sale. They had done NOTHING ahead of time to prepare for us. Joel said it would take about 30 minutes. We were there over 90 minutes and still are not done. Items we had agreed upon (car manual, cargo cover) are NOT in the car, the floor mats are not properly or safely installed. The finance guy absolutely refused to give us a copy of the "Toyota certified brochure"- after painstakingly going over it with us- what would be covered and not covered- wouldn't that be OUR information to have? We left with a VERY uncomfortable and unhappy feeling about this place. So many guys sitting and standing around (or playing on their ipads)- and so few actually helping get work done. More

We had a very good test-drive and price negotiating experience. But 3 days later, when we arrived after our appointed time, they had done NOTHING to prepare for us to purchase the car! We were told t experience. But 3 days later, when we arrived after our appointed time, they had done NOTHING to prepare for us to purchase the car! We were told to expect about 30 minutes for paperwork, we were there over an hour, and they STILL didn't have the basics done, such as a manual for the car. Now we have 5 days to get the agreed upon items, or we will have to envoke their 5 day return policy. The most frustrating part is, most of the time we saw most of the employees sitting around playing on their ipads. More

I had a change of heart on a car I bought from a different dealership. The financing did not go through so it was my chance to back out. I didn't feel right about the car. I had my heart set on a different dealership. The financing did not go through so it was my chance to back out. I didn't feel right about the car. I had my heart set on a Prius. My cousin suggested that I contact Flynn at McCord's where she purchased her FJ Cruiser. She said she really trusted him and he would help me get the best options and terms available. She was right, he was great to work with. He had the financing fully approved and my car ready when I got there. It was the easiest transaction at a dealership I have ever had. I love this car and I would send my friends to Flynn. More

What a joke this outfit is. I left several messages for Emily in the service department. She neglected to call me back to answer my questions regarding my 2004 4runner. The receptionist answering the phone Emily in the service department. She neglected to call me back to answer my questions regarding my 2004 4runner. The receptionist answering the phone did not have a care in the world regarding me and Toyota 4runner. Called Gresham Toyota they answered all my questions efficiently, effectively, and Honestly. Set up an appt to have a my 4runner serviced by true customer service professionals. I own two small business in our local area and know how to treat customers with respect and kindness. The way I was treated at this Stealership was ridiculous. Vancouver Toyota you lost a customer and I will tell all my customers about my experience at this joke of a dealership. Robert More

We had a wonderful experience @ McCord's Vancouver Toyota and would definitely recommend them! We received stellar customer service. Employees were very friendly & responsive. We felt we were treated fairly and would definitely recommend them! We received stellar customer service. Employees were very friendly & responsive. We felt we were treated fairly & efficiently. Definitely the best car buying experience we have had! More

We had trouble getting anyone to help us because they were so busy. We had 3 different people involved with helping us and we seemed to be more of a problem for them. We finally were told of a RAV4 that were so busy. We had 3 different people involved with helping us and we seemed to be more of a problem for them. We finally were told of a RAV4 that we could "wait" for. We gave them all of our personal information, did the financing and price agreement, trade-in evaluation, etc. Still, we weren't thrilled, as we seemed to be more of a problem for them. We were left sitting waiting/negotiating for hours. Afterward, we waited patiently for this vehicle to come in and were told it would be in before the end of the month. When we contacted them a few weeks later, we were told that the vehicle pricing would be different than we had agreed upon, our trade-in was not going to be the same as what they had promised on paper, and oh... they lost all of our paperwork. When we provided Charlie with our copies of the paperwork, he said the pricing on the paperwork we had was only going to be honored on the RAV4 that they had in stock... All 3 of the sales people we had dealt with knew that we didn't want the interior color of the one they had in stock. We had been told they could get this other one that had the same options and the color we wanted for the same price. We were contacted by another dealer and were told what price they could get this vehicle (SAME VIN #) for. Trying to be fair to Vancouver Toyota, we told them that if they could match the price and trade-in that we would buy from them, despite the truly awful customer service. Charlie told us there was no way they could meet the price much less the trade-in that the other dealer had offered. Soooo... We bought our 2010 RAV4 from Wilsonville Toyota and had a wonderful experience there. More

These guys play the usual car dealership games. Hi pressure, tag team sales tactics, numbers games and flat out lying to customers makes one feel less than welcome at this dealership. I spent time ta pressure, tag team sales tactics, numbers games and flat out lying to customers makes one feel less than welcome at this dealership. I spent time talking to a salesman on a Monday, I went back on a Wednesday to try to close off the deal, only to be told that "he's off today". Later, while walking around the lot, I see the saleman that is supposedly off wandering around. Having to explain everything to a different salesperson on Tuesday only to be presented with higher numbers than on Monday was just a waste of time and somewhat disrespectful. I would not recommend this dealership unless you had time to waste or wanted to witness firsthand why car salesman are so detested in our society. More