Mccarthy Ford Inc

Don't buy from McCarthy Ford Ray Lefevour until you see thi If you are thinking of working with Ray Lefvour and McCarthy Ford you must read this 1st! Ray Lefvour called and asked me to come into the dealership If you are thinking of working with Ray Lefvour and McCarthy Ford you must read this 1st! Ray Lefvour called and asked me to come into the dealership for a sale he was having the Escape’s. I came in Lefvour wasn’t in. We had bought a couple of Ford’s from Lefvour before. Lefvour team took over they were very pushy and wouldn’t even look at the preapproval I came in with. On September 6th of this year, I bought a 2019 Ford Escape from McCarthy Ford. On Monday the 9th I sent Lefvour an email saying how I wasn’t happy how I was treated. Lefvour called right back and left on my voice mail how he didn’t want to do business with me and that he had ripped up our contract and to bring the car back in. I sent Lefvour an email telling me he could rip up our contract but I intended to keep the car and since he ripped up the contract and I wasn’t I was obliged to bring the car back. Well, Lefvour went into a rage he called me 6 more times a couple from different cell numbers. He demanded I bring the car right back or he was calling the police. Lefvour sent email after email saying I stole his car and that I would be arrested in front of my family. We called Ford they said there was nothing they could do. Once Lefvour called again I answered this time I asked Lefvour whose number was this cell number I read to Ray? LeFevour said how should I know? I asked him again you never called me this number? Lefvour again said no. I said I called that number and you answered and said I had the wrong number. I told Lefvour I got that number from you calling earlier and you answered and said that wasn’t you didn’t know any Ray remember? He said sorry pal I never talked to you from that number. I said, no Ray? Who is Kelly Lefvour from I then read him his brother's address? Lefvour then said he works at the dealership. I asked if that is your brother? Lefvour wouldn’t answer. I said you don’t know your brother's number? I said Ray you just lied 7 times in a minute and a half. Lefvour then went into a tirade and called me a xxxxxxxx a piece of xxxx he said I was a dead beat. LeFevour was screaming so loud over the phone my wife came in the close the windows. My wife asked if she could speak to Ray, to see why he was screaming so much. When my wife asked Lefvour what his problem was he told my wife that “your husband is a xxxxx and I am going to show you how much”. My wife took that as a threat and called the police. The police came over and called Lefvour and asked him why he lied and said the police would arrest me for theft when we had a contract and that this is a civil matter. Lefvour told the policeman that he didn’t understand that it is yearend sales and needs to get out all the old cars to make room for the new 2019’s. The officer then said listen to me if call or text or email these people even 1 more with another lie or threat or even to say good morning I am coming over and you won’t like it. The officer then asked if he understood. LeFevour said he understood. After Lefvour said he tore up the paperwork we went to another Ford dealer and told the story a few of the salesmen came up and said this kid has HUGE problems Huge problems and that he finally went off the deep end. The kid is not a bad kid but he has to admit he has a problem and get some help. If you are thinking of buying a Ford stay away from McCarthy Ford and Ray Lefvour! Btw…even though Lefvour said he was ripping up the paperwork somehow the paperwork ended up in the lender's hand. More

Poor experience w/ service dept I purchased a 2014 Focus at Toyota on Western in Jan of '19, knowing that this make/model has transmission problems and a few recalls. Took it to McCa I purchased a 2014 Focus at Toyota on Western in Jan of '19, knowing that this make/model has transmission problems and a few recalls. Took it to McCarthy Ford on 2/11/2019 to have a second key cut, to get the fuel tank issue checked out, and to get a general inspection. Was given a report with every box checked "good" for all systems of the car and no checked boxes for upcoming maintenance. During the next three months I noticed increasing brake squealing and clutch shuttering. Called McCarthy service dept but was unable to get an appt. for over a week, so took the car to a 3rd party mechanic who replaced the front brakes (80% worn) and rotors (bent). Called Ford's 866 # for help - instructed to take the car to a different Ford dealership, who discovered that the clutch was 100% shattered. I called McCarthy and spoke to Tom, the service manager, who stated that I shouldn't have relied on the Feb. inspection report as an indication of no problems. Tom suggested that I contact Toyota on Western, however their 3-month purchase warranty had expired. I then went in person to McCarthy with the inspection report, but was told the same thing by Jim, another service manager - "shouldn't have expected any significant problems to have been identified during a shop inspection." So I'm now out over 3K in repairs to a car I've owned less than 6 months. Thanks, Ford. More

HAPPY Best experience buying a car, drove 3 cars and bought one in 2 hours. Didn`t beat around and gave me what i wanted .Will tell other people to go ther Best experience buying a car, drove 3 cars and bought one in 2 hours. Didn`t beat around and gave me what i wanted .Will tell other people to go there and do business. More

Car purchases. Car service I have purchased 2 cars here and have recommended to other people thud dealer. Take all my Fords there for service. Have a 2010 and 2016 Ford Edge. I have purchased 2 cars here and have recommended to other people thud dealer. Take all my Fords there for service. Have a 2010 and 2016 Ford Edge. Took 2010 in for brakes in December 2016 . Excellent service and very fair pricing . Explained all the services required and the cost for it. Car was ready when they said it would be. Recommend this dealer for purchases and service for a Ford vehicle. Russ More

The worst experience ever I just left this dealership. I was called a liar, a scam artist and a coward by Jim the Service manager because I filed a complaint with the Better I just left this dealership. I was called a liar, a scam artist and a coward by Jim the Service manager because I filed a complaint with the Better Business Beuro to get a refund on shoddy work performed by their mechanics. Just one of many complaints I had, I could write paragraphs, but this one involved the documented fact that their mechanic cross threaded 3 spark plugs in my engine, which of course resulted in damage. To be belittled by the Service Manager over a documented and legitimate complaint in front of his own Service department was degrading to say the least. If you ever take your vehicle there, BEWARE!!! More

Great employee - Jeff Dunn I recently purchased my 3rd vehicle from your dealership. I dealt with Jeff Dunn with all purchases. I can't say enough about Jeff. He gives 150% to h I recently purchased my 3rd vehicle from your dealership. I dealt with Jeff Dunn with all purchases. I can't say enough about Jeff. He gives 150% to his job & is excellent. I can tell he is very dedicated at his work & proud of being part of the Ford family. I will spread the word to my friends about your fantastic dealership. P. S. maybe a little something extra in Jeff's Christmas stocking would be nice. You don't want to lose this great employee. Thanks again, Tom Matson More

Greatest Customer Service I have ever had I would like to thank Joe for calling me and guaranteed me that I would leave with a car on December 19th 2014. This happened right after I had a hor I would like to thank Joe for calling me and guaranteed me that I would leave with a car on December 19th 2014. This happened right after I had a horrible experience at Haggerty Volkswagen. I went to McCarthy Ford not feeling like they were going to do me right because of the Haggerty Volkswagen. But when I told Joe what Haggerty did to me, he guarantee that I was going home in my car.He set me up with a Salesman name Daniel. I left there in a 2013 Ford Forcus and I have been happy every since More

Excellent establishment I love this place! I submitted interest in purchasing a new car due to my old one finally kicking the bucket. Joe Wolfe, the manager reached out to me I love this place! I submitted interest in purchasing a new car due to my old one finally kicking the bucket. Joe Wolfe, the manager reached out to me and was extremely friendly...I explained that I just moved from Detroit and was absolutely clueless about what needed to be done in order to get a new car....I came in on Saturday May 30, 2015 and ended up linking up with a gentleman by the name of Mark Grifith. He was awesome! He helped me find a car that I can afford, and was very knowledgeable about the product/questions I asked. I didn't feel rushed or pressured to make a decision and Mark made sure that I understood everything that I was getting myself into...In fact the entire staff was extremely helpful. Everyone from financing to the guy who helped sync my phone to my car. I wish that every establishment had such well polished individuals working for them, and I am certain ecstatic that I chose this dealership! They made my first car buying experience very fast and easy.... More

Great Experience I just purchased a 2015 Mustang from McCarthy Ford a couple of weeks ago. I was quickly greeted after contacting the dealership via email, and let the I just purchased a 2015 Mustang from McCarthy Ford a couple of weeks ago. I was quickly greeted after contacting the dealership via email, and let the Salesman (Rodney) know what I was looking for. After we went through their stock, it was obvious that I should just order the car with the options I wanted. Rodney was great about it, and within a few minutes my order was placed. Once the car was delivered, my trade in was quickly accepted and I was through finance in 10 minutes. I can't say enough how friendly and comforting the employees in this dealership are. I never felt like I was being pushed into a purchase like I have when buying previous cars (you know, that pit in your stomach that forms after 2 hours of a salesman "talking to the manager"). I was always responded to via email within a few hours, and any questions I had we answered very thoroughly and promptly. If you're looking to pick up a ford, stop by McCarthy, they'll make sure you get the one you want at a competitive price. More

Great deal on new 2015 escape Sat down with sales man told him what I was looking for he showed my wife and me some new escapes went out on test drive he showed us everything about Sat down with sales man told him what I was looking for he showed my wife and me some new escapes went out on test drive he showed us everything about the car. We loved the car sat down at his desk he said if I can get you a good price would you buy it I said you get me a good price I'll buy it right now but it has to be a good price. He left for about 20 min came back showed me how much he could take off the sticker price then showed me what he would give me on my trade in then gave me zero percent 6 year and how much my monthly payment would be. All that was much better than I thought. It was so good I bought another escape........NEED A NEW CAR I WOULD CHECK WITH DAN BERNAL IN SALES..... More