McSweeney Chevrolet GMC - Service Center

This is my dealership for my home vehicle and also for all my Dodges from work. I can always depend on them to fix whatever I need fixed. all my Dodges from work. I can always depend on them to fix whatever I need fixed. More

I took my truck in for a recall/computer update. This was a scheduled appointment and was supposed to take an hour, but they suggested I’ll leave it since their Internet connection wasn’t very good. This was a scheduled appointment and was supposed to take an hour, but they suggested I’ll leave it since their Internet connection wasn’t very good. They never called me so I called to check on my vehicle on Tuesday. The receptionist was very nice and said she would find out about my truck and call me back. She did not. On Wednesday I called back at 10:30 in the morning and the receptionist told me that someone would call me later that day. At two, I got a call from a service guy who said that my last name was the same as somebody else else’s who is getting work done, and they notified the other person that they were really backed up. My truck was not ready on that day either. On Thursday I was able to pick up my vehicle. What is really ironic is that the day I dropped off the vehicle I asked that the general manager give me a call so I could commend them. Service had gone well the time before, the lot was full of new vehicles and there seemed to be great activity around the dealership. The receptionist said she’d have him call me. I never have heard from him. More

Waiting area is clean and the complimentary refreshments are a nice addition. My visit was for the first 5k mile service. My truck right at 4900 miles. I did this out of habit. The dealer only changed the o are a nice addition. My visit was for the first 5k mile service. My truck right at 4900 miles. I did this out of habit. The dealer only changed the oil and added a sticker to remind me of service due at “9898”. Contrary to the sticker that also reads to “change your motor oil and filter every three months or 3,000 miles”. The sticker is also contrary to the owners manual Maintenance Schedule. The owner’s manual identifies the 7,500 mile mark for service (oil&tire rotation). The manual also lists several case-by-case triggers for service (e.g. display messages). I guess my 5 stars is saying “great job at changing my oil”.(no tire rotation though) My lengthy comment is pointing to inconsistency in the staff’s knowledge of when service is required and what actions are required. I would have preferred they save me the hour of time by saying “oh you’re only at 4900. We recommend you come back at 7500 and we’ll do the service then. Unless you have a specific concern with the truck’s performance. Any problems?” This makes me think, if I go back at 9898 per the sticker…I’LL miss the tire rotation “7500 mile” scheduled event. I guess that would be disappointing if it sabotages some warranty benefit. (I guess I’ll read more into that later.) More

They made me feel like I was at home while getting my truck serviced. Service department is great. truck serviced. Service department is great. More

Everyone was very welcoming and friendly. The oil change was completed in a timely manner. Excellent price, too! The oil change was completed in a timely manner. Excellent price, too! More

The service department is pitiful, we sent the truck in for oil change and a bumping under the passenger side back end and it wasn’t fixed. They owe us a detail cleaning and it wouldn’t touched, They was s for oil change and a bumping under the passenger side back end and it wasn’t fixed. They owe us a detail cleaning and it wouldn’t touched, They was supposed to get the trial message off that comes on when it’s cranked and didn’t do that either More

Very nice staff and did not have to wait long , they immediately start working on my car. immediately start working on my car. More

Jon Lincoln helped me and my wife pick two great automobiles, we only came to buy one, but Jon and Brad Horton negotiated with other team members in the financial department and attempting to make automobiles, we only came to buy one, but Jon and Brad Horton negotiated with other team members in the financial department and attempting to make us a deal that we couldn’t refuse. While they were crunching the numbers Zoe Lockhart provided refreshments and kept us comfortable, and stress free. At the end of the day we left with a brand new Tahoe and a brand new Wrangler! Everyone at McSweeny is always professional,kind, and helpful. The service team does a great job at not spilling oil everywhere in the engine bay and no greasy fingerprints everywhere like some places leave behind . Thanks again to Zoe Lockhart whom always sees you from a distance and makes sure to greet you with a smile and a sincere friendship. Zoe always offers refreshments and continues to assure us that McSweeny aims for 100% customer satisfaction, always ready to help us with any needs we may have . More

Josh Chesser was real knowledgeable about the trucks he sold us, they were very timely on the service sold us, they were very timely on the service More

Had a Recall on my Ram so I dropped it off to have work performed. I decided to have it serviced while it was there. The Basic warranty is about to expire so I Talked to Kara in the Finance department performed. I decided to have it serviced while it was there. The Basic warranty is about to expire so I Talked to Kara in the Finance department and Bought an Extended Warranty also. Everyone that I was in contact with was very Friendly and Helpful to my needs. Couldn't have had a better experience with the Dealership. but with Ram not having the parts to fix my Recall was a bummer. Why send out a recall notice when you don't have a fix? Jerry Payne 2022 Ram 1500 More