McPeek's Chrysler Dodge Jeep Ram of Anaheim - Service Center

If anyone were to ask me “Why do you take your car to McPeek for service, instead of an independent mechanic?” my first response would be “George Medina!” Although I receive great service from the S McPeek for service, instead of an independent mechanic?” my first response would be “George Medina!” Although I receive great service from the Service Department, George is the reason I continue to patron McPeek! He is knowledgeable and has the GREATEST customer service! He makes me feel like I’m his only customer…even though he has a line of people wanting to see him! (They must feel the same as me!) Thank you George for everything! You are the BEST at what you do!!!! More

I bought a Dodge from McPeek’s in Anaheim, CA late 2008. And since then, I’ve returned many times for various maintenance jobs from oil change to air filter and tire rotation… Every time I visited, from t And since then, I’ve returned many times for various maintenance jobs from oil change to air filter and tire rotation… Every time I visited, from the day I bought my car to each time I came in for service, my experiences were fantastic. Let me tell you, McPeek’s has a team that truly values customer service. From the men and women in the service department, to the people behind the counter, the sales team, finance and management, all of them are friendly, helpful and treat you like a valued customer. Look, I have been to many other dealers in Orange County and no one can compare to McPeek’s in term of customer service, and I don’t say that lightly. If you’re in the market for a Dodge, give McPeek’s a try… check them out and see if your experience is the same a mine. I highly recommend them. More

After haveing several issues with my car, I asked for the Manager. Mr. Busalacchi's was basically that he did not care and did not see why I was upset. His reaction, the car is fixed isn't it. I will not ret Manager. Mr. Busalacchi's was basically that he did not care and did not see why I was upset. His reaction, the car is fixed isn't it. I will not return nor will I go back to the service area. More

They ae very condencending. Treat you poorly. Laugh when you are complaining about an issue. Don't believe what you are telling them about the car problem you are having. Downright rude and were unpr when you are complaining about an issue. Don't believe what you are telling them about the car problem you are having. Downright rude and were unprofessional. Poor treatment of women customers. Not willing to be courteous or work with you to accomplish the end result...a working car. Will never visit this dealership again, will never recommend anyone to the service department or to the sales department. More

This was the worst experience I have ever had. 4 years ago I purchased a 2008 dodge charger rt and it was and still is a good car, but the lifetime warranty I purchased is full of it. It clearly states in ago I purchased a 2008 dodge charger rt and it was and still is a good car, but the lifetime warranty I purchased is full of it. It clearly states in the warranty that everything is covered, but obvioulsy not. My whole seat broke on the drivers side. This service guy came to me and asked if I have the bolt to the seat, that way he could charge me $80 and it would only take him 10 minutes to put the bolt on, wow is the only word. But wait it get better, they went to get my car for me after i paid a $100 for them to tell me my thermostat was bad, it wouldn't start and they told me and it needed to be jump started. The service guy told me to come back in a couple hours so they can charge my battery, wow. Then last but not least, they left bird poop all over the car and personally didn't care. These a people are the true definition of ghetto and will never come back ever. So discusted, don't even care if the owner calls me to fix, bad taste in my mouth More

I phoned McPeeks's Service Department, spoke with Max and was quoted a price to change fluids in the engine, transmission and differential. My wife took the vehicle in with a list of items I wanted checked. was quoted a price to change fluids in the engine, transmission and differential. My wife took the vehicle in with a list of items I wanted checked. She met with Chris. He talked her into having the coolant flushed and several other things not on the list. When I picked up the vehicle the invoice was more than $1,600. The price for the engine, transmission and differential fluids was more than originally quoted by Max. This is the 2nd time this has happened to me at this dealership. It will not happen again because I will never go back there. I would not recommend McPeek's Dodge of Anaheim to anyone needing service. More

The short version of this story is that I took my car in for a problem I was having with the air conditioner, and when they called me with a rediculous estimate, I told them not to fix it and I would come b for a problem I was having with the air conditioner, and when they called me with a rediculous estimate, I told them not to fix it and I would come by to pick the car up. After taking the car home, I discovered that the technician had deliberately damaged my vehicle. The complete story is below, if anyone is interested. My air conditioning was not working, and so I took it in to McPeek's Dodge and they replaced the switch on the dash. They charged me $250 to replace a switch, but I agreed to pay it so I can't really complain about the price. When we picked it up, the air conditioner worked but the fan would no longer blow when set to low. We brought the car back expecting them to take care of it, and instead was told it was going to cost another $150 to replace the blower resistor. I told them not to fix it, that for that price I would fix it myself, and went down to pick up the car. I immediately went home to remove the blower resistor, but I could not get the connector off. After an hour of struggling with it, I finally managed to force it off and then found that they had glued it in! As a result, both the resistor and the connector on the wiring harness are ruined. The glue had not yet fully hardened, if I hadn't gone straight home to work on it I may never have gotten it off. I returned to the dealership and spoke with the owner, hoping that he would take care of the problem. I was not looking for compensation, I was only hoping that he would address the issue so it would not happen again to anyone else. I showed him the damage to the car, and he brought the service manager over to look at it. The service manager immediately denied gluing it, and then they called the technician that had worked on the car. He also denied gluing it, and that was good enough for the owner. "They said they didn't do it," was the only response I got from him. This dealership has a very friendly staff up front. I rated the friendliness at 3. They had a 5 when I dropped the car off, and a 1 when I came back, so I averaged it. They are all smiles and handshakes when they're trying to take your money, but behind the scenes they will do whatever they can to take advantage of you. And if you ever have any trouble, you will definately see their true colors. I would recommend avoiding McPeek's Dodge at all costs! More

Took work truck in for tranny service and a\c service. They ended up replacing the tranny with a rebuilt one and replaced the a\c compressor and condensor. Got truck back about one week later. When I got They ended up replacing the tranny with a rebuilt one and replaced the a\c compressor and condensor. Got truck back about one week later. When I got on the freeway the truck shook like crazy. I took the truck back and they had to replace the overdrive module. When i got the truck back again the a/c went out again. So I took the truck back in. This time they replaced the evaporator unit. So here it is almost two weeks later and the a\c died again.I almost forgot to mention when I picked the truck up the first time the stereo did not work properly even though it worked fine when I took it in. They want me to bring it back to look at but considering I have already paid over $7200.00 to these thieves I think I will go elsewhere. BTW this is a 3 year old dodge 2500 with a cummins turbo diesel piece of junk!!! More