McPeek's Chrysler Dodge Jeep Ram of Anaheim - Service Center

Brought my wrangler in for an oil change and the damaged the front fender. Reached out to the service manager multiple times and no response. Will not being going back to their dealer and do not recommend t the front fender. Reached out to the service manager multiple times and no response. Will not being going back to their dealer and do not recommend them. Inside rear door molding was also not clipping in. They attempted to repair it 4x, now the rear front and side molding is falling off and i was told its a jeep, its suppose to come apart. More

Jorge was terrible after having our pacifica in the shop for months we took it on road trip only to have the red turtle of death come up again when we reached out to him to have it fixed for real and he did for months we took it on road trip only to have the red turtle of death come up again when we reached out to him to have it fixed for real and he did not respond we expressed our frustration in a survey response he finally responded and basically told us to pund sand. It was the worst customer service. More

Today, I had my Jeep serviced at McPeeks for an oil change and brake inspection. I have to say that my experience was wonderful! Upon arrival, Enrique warmly greeted me, and literally within seconds ha change and brake inspection. I have to say that my experience was wonderful! Upon arrival, Enrique warmly greeted me, and literally within seconds had my vehicle in the hands of the technicians. In my humble opinion, Enrique is the absolute Best! He is kind, professional, knowledgeable, and respectful of the customer’s time. He gives his word and he stands on business, and that is admirable! I was pleasantly surprised by the speed with which they were working collaboratively to handle my concerns! I am happy to say that my entire wait time was only an hour, and I was back home quicker than I could have ever imagined! “Shout Out” to Enrique and all the great people at McPeeks for handling your business the way you do. I highly recommend McPeeks to anyone who owns a Jeep, Dodge, Chrysler or Ram! If you pay them a visit, they will get you right! Keep up the OUTSTANDING WORK GUYS!!! More

Been coming here for two years straight for all my oil changes and tire rotations with no problems because the car is new and nothing really needs to be changed besides that. So now I'm hearing a noise changes and tire rotations with no problems because the car is new and nothing really needs to be changed besides that. So now I'm hearing a noise from the AC I bring it in , first day they don't hear anything so they tell us to come in and show us the noise we hear 20 mins before the mechanic goes home. On our way , they finally hear the noise. At this point we turn around and wait to hear what happens the next day. So it's 1pm I haven't heard anything so I call. They are still figuring it out & they will call back when they find the issue . 3pm they find out the condenser is leaking Freon therefore it has to be replaced and since it's under warranty they will replace it TOMORROW. So this is going on day 3 and all this time I'm carless with 4 kids at home and my Husband at work with his car. I was never offered a loaner or anything . So day 3 the car was finally finished at 4pm just in time for me to take my kids to their mma class. They send someone to pick me up which was the best thing they did. Get my car back & it's STILL MAKING THE SAMS NOISE. At this point I leave bc I already signed the papers and they brought the car to me and never said hey let's test drive before u leave . So besides this concern I also had a tire rotation, oil change and a differential oil change as well. Before I took my car in I knew I had a nail in my tire and it has a slow leak but I plan to get it repaired else wear. So tell me why they never noticed the mail in my tire & THEY DIDNT PUT AIR IN MY TIRES! So on top of hearing the noise on my way to the freeways I get an alert that my tire pressure is low on my tire that has a slow leak. I knew what the tire pressures were before I came in and didn't tell them specifically to put air in my tires bc I know that is mandatory. I called back they advised me to drive it a few days to see if the noise goes away some how. Drive it a week with the noise coming back less often then the first time. I filled complaint with dodge about everything . I'm back in the shop this last Monday after not being able to get ahold of the lady who called me to take care of my issues and concerns. I called her 5 days straight , leaving 3 voicemails and never a call back. I go in ask for her directly , she meets me and remembers who I was and like nothing she tells me she will take care of everything with the car. She take me to George who is very nice and the veteran service writer. He is very nice and sits in the car with me trying to determine the sound. He hears it and tells me he thinks it's the blower motor ( but since he isn't a mechanic he shouldn't of try to make a guess in my opinion) . He does do a good job of getting the mechanic and showing him the noise as well. Once they get my car in I don't hear from them until the next day after I called in around 1 again. They said the Freon way LOW like almost empty!!!! Are u kidding me. So I worked at a dealership and a mother car shop before so I know that any AC job requires an an recharge which is with a machine that puts the FREON IN YOUR CAR. So the idiot mechanic most of not even noticed that there was no Freon in the machine and all this headache is because of him!! So this time I come and George goes to the car with me to hear for the noise which is now gone because the Freon is full and isn't messing up my car anymore !! So when I'm loading up my kids in the suv I notice all my car seats were taken out and the two back rows were out down for some odd reason! They shouldn't have even been in my car for an AC issue . I now had to connect 3 car seats and they used a whole quarter of a tank . I had just filled up my car before I went here so that was noticeable . Can't help but think they used my car to load stuff up and take somewhere else !! Never ever ever coming back to this very UNPROFESSIONAL DEALERSHIP! More

Michael Northcu / 5906 was extremely rude and racist!!!!!!! I have never experienced anything like this. This guy should definitely not be in the position he's in. When I went to complain to the racist!!!!!!! I have never experienced anything like this. This guy should definitely not be in the position he's in. When I went to complain to the main manager they tell me ohh he left early today. I will be filing a lawsuit against these guys. Its 2020 no one should have to deal with racism anymore. Im spending my money with these guys and this is what I get in return. Unacceptable!!!!!!!!! More

Recalls This dealership lived up to their website presentation on vehicle servicing. I sent them an Email regarding my vehicle servicing requirement, and they This dealership lived up to their website presentation on vehicle servicing. I sent them an Email regarding my vehicle servicing requirement, and they phoned me back within the hour. We discussed .the problem in more detail, and they sent a tow truck out to pick up the vehicle that afternoon. The next afternoon they called me and said all recalls were completed, and that the car starts just fine. They asked me if I wanted to pick it up.right away since they were presently 'short handed'. I asked them if they could deliver it the next day, and they said no problem. The next morning a polite young man drove it to my home, and said all work was performed under recall warranty. They never tried to sell me on anything outside of my needs.. More

Not trustworthy at all. $150 " to check what's wrong with the car" according to Mike the service writer. P0455, P0456, P0304, P0204 were codes I went in with. When I left I still had code P0456. I am with the car" according to Mike the service writer. P0455, P0456, P0304, P0204 were codes I went in with. When I left I still had code P0456. I am extremely disappointed. I also left with a strangers belongings (including passport) in my glove compartment. I tried to reach Mike but I was put off. Why did Mcpeaks Dodge employees have a need to open my glove compartment? I guess I will never know. More

Disappointing to say the least Finally got my 2018 pro master van back after 3 days it took that long to replace the front shocks with an appointment. As I drove off I noticed the Finally got my 2018 pro master van back after 3 days it took that long to replace the front shocks with an appointment. As I drove off I noticed the time and date On the dash wasn't reset and the complimentary wash is someone wiping a dirty soapy rag on your windows. Not the first go round with them , I’ve complained to Craig about it before, he asked me if I wanted to go out to the parking lot and settle it. It god on and on. Stay away from this place They don’t car. More

Service The worst service you can get. I have a appointment with them today for a recall when I got hire they do nat have the part in stock. They called me ye The worst service you can get. I have a appointment with them today for a recall when I got hire they do nat have the part in stock. They called me yesterday to come in to have it replaced. At this dealer i had my truck dented,flat tire and service done incorrectly More

Worst place ever Terrible company to deal with. Promise you one thing and they do just the opposite. I called at least 20 times and they would not answer my call. When Terrible company to deal with. Promise you one thing and they do just the opposite. I called at least 20 times and they would not answer my call. When I finally spoke to the business manager she told me they will do nothing and then hung up on me. Worst place ever...!!! More