McMullen Ford- Council Bluffs - Service Center

Service center Im in the service business so I notice how I'm treated when I use a service company. This visit I was invisible, people barely made eye contact Im in the service business so I notice how I'm treated when I use a service company. This visit I was invisible, people barely made eye contact More

McMullen Ford PROFESSIONALS IN ALL SPHERES Mr. Scott and Dan McMullen set the standard for excellence from every employee for OUTSTANDING CUSTOMER SERVICE! I would never purchase an automobile Mr. Scott and Dan McMullen set the standard for excellence from every employee for OUTSTANDING CUSTOMER SERVICE! I would never purchase an automobile from any other dealership. I recently needed extensive repairs on my Ford Escape Titanium. The turnaround time was excellent and cost was most reasonable. Every employee made me feel important as their customer. Repairs rendered my Escape looking brand new again thanks to Glenn Smith’s outstanding coordination of the repair process! Integrity, professionalism, and customer service describes McMullen Ford! I live close to Elkhorn but the drive to Council Bluffs is well worth it. Thank you McMullen Ford!! Elizabeth Easley More

Oil change Servoice fine but tires not rotated. They could not find wheel lock socket that was in glove compartment In plastic bag aptly marked as such. Had no p Servoice fine but tires not rotated. They could not find wheel lock socket that was in glove compartment In plastic bag aptly marked as such. Had no problem with this in previous visits. More

Very helpful in service department. Sales people were great Stopped with mechanical problem. Randy in service was very helpful. While waiting for repair went to showroom and Bob gave me some information on reba Stopped with mechanical problem. Randy in service was very helpful. While waiting for repair went to showroom and Bob gave me some information on rebates for 2018 Edge. He turned us over to Ron and he took us for a test drive. Wasn’t really looking for a new vehicle but it just worked out. More

I went here do to warranty Responses by employee's were short if not kurt. Like I was number rather than a customer. Vehicle was out of shop area for twenty minutes. I was not t Responses by employee's were short if not kurt. Like I was number rather than a customer. Vehicle was out of shop area for twenty minutes. I was not told of completion until I returned to office area and asked. More

Awesome as always. McMullen Ford has never provided less than amazing service from my new 1997 Explorer to my 2014 Edge. They are always professional courteous and re McMullen Ford has never provided less than amazing service from my new 1997 Explorer to my 2014 Edge. They are always professional courteous and respectful. More

Service on F-150 Do all my maintenance on my Truck. From collision repair to oil changes all the work on this truck. My sons use them also, again with great results. Do all my maintenance on my Truck. From collision repair to oil changes all the work on this truck. My sons use them also, again with great results. More

Very good. They very concerned about my problem. Very good. Thery were concerned about my problems. Good good good very prompt with getting it done even got a car to drive for dr's app. Very good. Thery were concerned about my problems. Good good good very prompt with getting it done even got a car to drive for dr's app. More

Maintenance on 2004 F150 Service helped with computer refund on tires, very helpful on tire choice, gave me an update on time of completion of maintenance but did not go over Service helped with computer refund on tires, very helpful on tire choice, gave me an update on time of completion of maintenance but did not go over bill an explain items and cost. More

works Always the best customer service from McMullen, the guys at the service desk tell you what is going on with your car. Also, free coffee! Always the best customer service from McMullen, the guys at the service desk tell you what is going on with your car. Also, free coffee! More