McMullen Ford- Council Bluffs - Service Center

Recent Service Dept. We gave them the issue, they said that WAS NOT the issue. When I picked up my car, the Threshold on my drover side was COMPLETELY Destroyed with dirt We gave them the issue, they said that WAS NOT the issue. When I picked up my car, the Threshold on my drover side was COMPLETELY Destroyed with dirt and feet marks, a 5 INCH SCRATCH on my dash and I had the phone charger area covered with a towel, it was pushed aside like someone used my buildt in charger pad, AND the issue was Not fixed! My Escape ST Line Elite has 9k miles looks immaculate, I am NOT Happy how it was trashed & Not fixed, the issue started up as soon as I drove off. Never Ever again will I use their service dept for the lack of Disrespect to my New Vehicle More

McMullen Ford is the absolute best place to go! I get oil changes there every other month it feels like and have put a ton of miles on my car but they keep it looking and running like new. They are I get oil changes there every other month it feels like and have put a ton of miles on my car but they keep it looking and running like new. They are great to work with; kind and honest. 10/10. Will buy my next car from them. More

Very bad experience with the service department. Submitted my review previously. I knew what needed to be done when I brought it in, They insisted on doing a diagnostic when the truck had no issues. Submitted my review previously. I knew what needed to be done when I brought it in, They insisted on doing a diagnostic when the truck had no issues. I just wanted a program change so I could see the status of my DPF filter. Did damage to the truck and then tried to way over charge for the repairs. They want $975 to change a $160 hose and 20 minutes of labor. That's what it took me to do it. More

Truly enjoyed working with service advisor Todd Conn. He is friendly, knowledgeable, professional, and very accommodating. McMullen Ford is very lucky to have Todd Conn working for them. He is friendly, knowledgeable, professional, and very accommodating. McMullen Ford is very lucky to have Todd Conn working for them. More

Honest and friendly. They don’t try to over sell you on repairs and or services. They don’t try to over sell you on repairs and or services. More

They were very helpful in the service department, also the lady in warranty worked with u the lady in warranty worked with u More

I thank the service department and Erik King in taking care and working with me care and working with me More

I always appreciate the quick and professional service for my two Ford vehicles, a 2016 Edge and a 2018 F150. for my two Ford vehicles, a 2016 Edge and a 2018 F150. More

I get my car serviced regularly ut McMullen Ford, McMullen Ford, they always give me prompt and courteous service. McMullen Ford, they always give me prompt and courteous service. More