McLeod Auto Sales
Killeen, TX
By Type
131 Reviews of McLeod Auto Sales
Complaint Details In late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermosta 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car 2000 but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicle Desired Outcome/Settlement Desired Settlement: Exchange None Provided From the Business on Wednesday, December 27, 2023 We’re truly sorry you have had issues with your vehicle. I’ve spoke with the general manager and service manager . I’ve been assured you have been taken care of and are now happy with the outcome . If you need any further assistance please don’t hesitate to reach out to Jay Moses at the dealership. It’s our goal to make sure our customers feel satisfied with there purchase. From the Consumer on Thursday, December 28, 2023 Complaint: 20940459 I am rejecting this response because: Regards, Robert Hemphill McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange From the Business on Friday, December 29, 2023 Please refer to my original comment. From the Consumer on Tuesday, January 2, 2024 Complaint: 20940459 I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle. I feel I was not given a good vehicle to start Regards, Robert Hemphill From the Business on Friday, January 5, 2024 The car has been repaired for you at no charge ,We will not provide a new car . We’ve done everything in our power to take care of the problem. From the Consumer on Monday, January 8, 2024 Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 20940459, and find that this resolution is satisfactory to me. Regards, Robert Hemphill From the Consumer on Thursday, January 25, 2024 Complaint: 20940459 I am rejecting this response because: This is a continuation from a previous bbb case 20940459 I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fix Regards, Robert Hemphill From the Business on Thursday, January 25, 2024 We’ve done everything we know how to do to make this customer happy . There’s nothing else we can do . This is my final response , I won’t be blackmailed by a custo More
The staff there is friendly and will work with you to your goal if possible. They won’t force it on you but will work with you to understand what you want. Blanca helped me out with a nice 5.0 and was pa your goal if possible. They won’t force it on you but will work with you to understand what you want. Blanca helped me out with a nice 5.0 and was patient with me the entire time. Eager to learn and provide great service. My second rodeo at this dealership a success. More
McLeod Auto Sales is the best of the best when it come to second chance and even if you’re in the process of establishing your credit. The process was fast, easy and Hazards free. No hidden agendas! I was ov second chance and even if you’re in the process of establishing your credit. The process was fast, easy and Hazards free. No hidden agendas! I was over excited to drive away with a 2017 Kia Sedona, with little or nothing down and with the assistance of my wonderful and awesome sales rep Alton. The customer service was above and beyond, let’s just say excellent!!! I highly recommend McLeod Auto sales, they won’t let you down!!! More
First stop looking for a car for my son’s first buying on his own car. I’m old school! Like to look around first then when I give, “the look”, have someone come up and introduce themselves. I also don’t lik his own car. I’m old school! Like to look around first then when I give, “the look”, have someone come up and introduce themselves. I also don’t like feeling pressured or as if a coat of oil was just rubbed up against me lol! This was car shopping the way it should be! James Hensley came at the appropriate “the look” moment introduced himself, listened to my son and I, then backed off to “let me do what I need to do”! We actually left to check out other cars but were so impressed with the way they operate(plus the car) that we came back! They were genuinely thrilled to have us back! Numbers were on point and they got us a great deal! Plus James is cool! Knowledgeable, professional, and engaging! Like you’re talking to your bud! Ask for him! More
Ms Stephanie made the impossible possible. I was surprised that she was able to get me a fully loaded 2017 hundayi sonata. Thank you Ms Stephanie surprised that she was able to get me a fully loaded 2017 hundayi sonata. Thank you Ms Stephanie More
There are vrey good people that yry there best to put you in a nice a car real nice and they have alot of great saleman in a nice a car real nice and they have alot of great saleman More
I was Brought in with the intentions of their guaranteed financing as long as you make 350 a week turns out to be a waste of time and no help..Read the fine print on their website for qualified buyers only financing as long as you make 350 a week turns out to be a waste of time and no help..Read the fine print on their website for qualified buyers only which meaning good credit If you have a 500 credit score you’ll have to put a big lump sum down payment to be qualified.. The sales representatives are very good..to tell you what you want to hear so you can fill out your credit application And just to be turned down.. better odds with the dealership with more financing companies mac haik Dodge and Temple was able to get me approved.. Just trying to give some positive feedback for the average hard-working People that may have had a small hiccup in their past to hurt they’re credit..and on top of that jay or whatever his name is jim is by far The worst salesman after wasting my time looking at several cars just to end up coming over to me and telling me sorry we cannot help you shook my hand and said good luck Thanks for coming in and walked away like a coward.. after I was waiting for a response on a vehicle they brought out to me to look at.. More
Treat you like crap. Went in on a Saturday afternoon. They blow up the radio with the dime down, 350/week get up to 30k credit commercials. Did the credit app. Waited. Waited. Finally the salesman said t They blow up the radio with the dime down, 350/week get up to 30k credit commercials. Did the credit app. Waited. Waited. Finally the salesman said they wouldnt hear back today, he would call me first thing Monday morning. Its now friday and still have yet to get a call. I bought from somewhere else. More
Disappointed We came into the dealer today. I wanted to trade my car in the prosseces was simple. They say u bring in 350.00 week get up to 30,000 in credit. Well We came into the dealer today. I wanted to trade my car in the prosseces was simple. They say u bring in 350.00 week get up to 30,000 in credit. Well we bring in more then that in a. Week. Two incomes.! Our credit isnt the best but our income passed to quailfy. We was turned down flat didnt even try to find a car they said no matter what car we looked at they was to much. Was told i would need 5000 down with my car trade in to get a car. One dime down maybe for the rich folk in town. Last the place was too nosie could hardly hear on my phone More