McLaughlin Subaru - Service Center

I brought my 2024 Crosstrek into the dealership for an oil change and tire rotation and they gave it a courtesy car wash. When i got it back it looked like the porter has used a dirty towel to dry the car oil change and tire rotation and they gave it a courtesy car wash. When i got it back it looked like the porter has used a dirty towel to dry the car. I contacted them about the damage and they told me to return and they would fix the damage. When i returned they did the worst rush buffing job imaginable. They didnt tape any trim pieces to protect them from damage from the buffer. They didnt clean the car before putting the buffer wheel on the car also. They caused SO MUCH damage. Whats worse is when i brought it to the body shop for repair estimates the body shop manager created a fraudulent estimate with images of a different vehicle in an attempt to deny responsibility. They ruined a brand new cars exterior. Refused to take responsibility. Committed fraud to hide their damage. More

Excellent service! They answered all my questions and they helped with other things that I asked about. Thanks! They answered all my questions and they helped with other things that I asked about. Thanks! More

Waiting on service and parts still. Did not look into my warranty and recall and tried to tell me that I owed them for the diagnostic fee. Did not look into my warranty and recall and tried to tell me that I owed them for the diagnostic fee. More

Only Subaru dealer in town, so they’re #1! 6000 mile services are getting faster. 6000 mile services are getting faster. More

Very good experience, work was done well & very professional. Will be back for more service! professional. Will be back for more service! More

Efficient, quality service dept that strives to address all needs and questions. Comfortable waiting area. all needs and questions. Comfortable waiting area. More

The service department is very friendly and efficient. They keep you posted on the progress of your vehicle, and I'm usually done in about an hour for an oil change. They keep you posted on the progress of your vehicle, and I'm usually done in about an hour for an oil change. More

Friendly personnel, keeps you aware of the progress of the repairs. Also, nice to have snacks and drinks in the waiting area. the repairs. Also, nice to have snacks and drinks in the waiting area. More

Everything was fine. Iwas concerned when my brake check was in the green. The previous oil change, my brakes were yellow and I was told "you definitely need to replac Iwas concerned when my brake check was in the green. The previous oil change, my brakes were yellow and I was told "you definitely need to replace these at your next appointment" The guy who checked me out took the car back to the technician and had them checked again Needless to say, this makes me wonder about what I'm being told. More

Great work ethics, my Forester get done quickly 35-40 minutes and I am out of there a happy camper. Mc Laughlin is the nearest Subaru dealership close to me. I drive 130 miles one way for my 5500 mile c minutes and I am out of there a happy camper. Mc Laughlin is the nearest Subaru dealership close to me. I drive 130 miles one way for my 5500 mile checkup. I am always happy with the work they do, if I have a problem I just call and they will help me with my situation. More