McLarty Nissan of North Little Rock

My wife and I recently moved back to Little Rock and were in need service to fix the cd changer in her Pathfinder before we traded it in for a new car . The changer had become inoperable after an accident a in need service to fix the cd changer in her Pathfinder before we traded it in for a new car . The changer had become inoperable after an accident a few months earlier. I called the service department and arranged a time for me to bring in the SUV. On July 2nd I took a half day off of work and drove to the outskirts of town. The service staff was very friendly and accomodating at first. They lead me to their waiting room and asked me to wait. Approximately 1 hour later they came in a told me that they could not fix my cd player and my options were to have in sent into a regional repair center for $250 (plus $75 labor) where they would fix it and then send it back OR they said they had an extra player and could install that one without the 6 to 8 week wait. I opted for the latter and proceeded to wait another hour for the job to be completed. They then came out and said that they did not have an extra cd player and that my only option was to send it in. I agreed and waited another hour while they "took the player out of my car". Ffinally after 3 hours I was told that my car was ready and that they would call me when the player came back from the repair shop in 6 to 8 weeks. I figured my wife would have to wait for her new car until then. When I returned to my car I noticed that the cd player face was still there but the display would not turn on. They had left the csmetic outer plate and had sent off the internal player itself (I figured).<br><br>Fast forward to September 1st: We had not heard from the service center for awhile so I called the "direct number" for the service associate that helped us. BUSY--Voice mail messages were left and no returned calls. This became a pattern of frustration. Finally I reached this representative directly, only to get "now who are you again?" and "I dont remember you?" She said she would do some searching and call us back. No call or message. My wife then began a daily campaign of calling until we got some answers. After a week with no luck, my wife finally got a hold of the service manager who informed her that the "rep" we dealt with was "no longer with the company". He did some searching and found NO RECORD of my visit in July. My wife informed this gentleman that she was coming down there personally to get some answers. So on September 20th (nearly 12 weeks later) she took time off of work and drove out to the dealership. When she arrived she was informed that they found a single sheet of paper with my name on it and the complaint. Nothing else was written or noted on the form. No information on what they had done or what we had agreed upon. He inspected the SUV and found that the player was STILL in the car, behind the face plate. They had never taken it out and we had it the WHOLE time. He informed my wife that they could take it out and "send it off the the repair shop" and that it would be back in 6 to 8 weeks. You have got to be kidding me!! He also told my wife that he could not give us a discount ,because of the confusion, because it is a standard charge. He then proceeded to tell my wife (OFF THE RECORD) that he would not recommend bringing the car to their service department for this repair and for her to take it somewhere else. Needless to say she left without anything to show for my 3 hour wait and half day off of work, multiple phone calls and a half day off of work for her. More