McLarty Daniel Nissan - Service Center
Bentonville, AR
80 Reviews of McLarty Daniel Nissan - Service Center
Josh was awesome!!! I'm still mind blown over having a new car when I already had a new car. :) Josh was very patient with all my questions and hesitations. I went home w I'm still mind blown over having a new car when I already had a new car. :) Josh was very patient with all my questions and hesitations. I went home with a new car and I love it!!! I loved my old car too. :) More
Service manager is as dishonest as you find! Do not send your wife or kids in the service manager is a crooked lying thief! Take the time to drive to Joplin or any other Nissan dealer! Do not send your wife or kids in the service manager is a crooked lying thief! Take the time to drive to Joplin or any other Nissan dealer! More
2016 Nissan Rouge I came in for an oil change and had been toying with the idea of getting a newer model or a murano .. The murano was out of my teach but John Jenkins I came in for an oil change and had been toying with the idea of getting a newer model or a murano .. The murano was out of my teach but John Jenkins got me into my very first bran new new 2016 Nissan Rouge (only 25miles) .. He was amazing and very helpful and got a deal I felt comfortable with. More
Service Department goes beyond all expectations Dave, Grove, Ok July 14, 2016 I took my 2014 Nissan Xterra Pro-4x in to McLarty Daniel for the 30,000 mile service, and to check why the air condi Dave, Grove, Ok July 14, 2016 I took my 2014 Nissan Xterra Pro-4x in to McLarty Daniel for the 30,000 mile service, and to check why the air conditioning blower was not working. I did not buy this vehicle from them as I recently moved to Grove OK and this is the closest Nissan dealer to me. I was treated really well, like I was a repeat customer, as well as I have been treated in the past by the Nissan Dealer I bought two new cars from in Kalifornia. They did the service, replaced ac blower relay, air conditioning was working, pay the bill and go home, 50+ miles. The next day a.c. quits working again, call the service writer I worked with the day before and he says, "bring it back." It's Friday so no ac for the next several days. Not ok, so I Google the problem and the most commen fix for my issue is a resister and connecter to the ac blower motor above the front passengers feet below the glove box. I find this and wiggle the wires and ac goes on and off, wiggle wire, ac works, good to go. Take it back to McLarty Daniel the next week and my service writer is not there that day so I work my way up to Nick Jones the Service Manager. He listens to my story, apologies for me having to come back and he himself checks the resister connecter and sees the blower motor going on and off. He says, "yes it is the resister" and he will fix it right away. Again, he himself, looks up the part, gets it, replaces the part and makes sure all is working correctly, all of this in the service write up area, not in the back, I mean he does do it right away. He now writes up the work order and hands it to me, NO CHARGE! I checked and just the part he replaced, the resistor, costs more than the relay they installed in the first place, again, NO CHARGE. I have never been treated so well by a car dealership, and I have never bought a car from them! First time there. I will be in the market for a new car soon as the wife's Armada has 170K miles on it and the first place I will be going to is, McLarty Daniel. If the rest of the Dealerships people treat their customers as well as Nick Jones treated me I will be a happy customer. More
Great experience! My first car in 20 years and enjoyed the experience. Took care of all my needs. Friendly attentive staff. Wish all auto buying experiences were like t My first car in 20 years and enjoyed the experience. Took care of all my needs. Friendly attentive staff. Wish all auto buying experiences were like this one. I'll be back when I need another. More
Surprising Day! We were at the dealership getting our Nissan Murano serviced. Looked at new trucks & Robert wanted to know what he could do to help us. We were at the dealership getting our Nissan Murano serviced. Looked at new trucks & Robert wanted to know what he could do to help us. More
Good work and no pressure I went here for my final 60K service on my service contract. They were very good. Unlike some other dealerships they only suggested things that were r I went here for my final 60K service on my service contract. They were very good. Unlike some other dealerships they only suggested things that were really needed. More
Outstanding Service Center I go to this dealer regularly and they always do a great job. Ryan and his guys always take care of all my needs, what ever they may be. Highly recomm I go to this dealer regularly and they always do a great job. Ryan and his guys always take care of all my needs, what ever they may be. Highly recommend this service center. More
Friendly employees but service could be better All of the employees that I encountered were very friendly and willing to help. I give them an A+ on that. I had an "appointment" at their service cen All of the employees that I encountered were very friendly and willing to help. I give them an A+ on that. I had an "appointment" at their service center for 12 pm on a Saturday. The service I requested was to have 4 new tires mounted on my car, have an alignment done, and check on my vehicles recall status (2005 Inifiniti G35). While there Zach informed me that an Infiniti dealer would be the one servicing my car for the recall issue, that's reasonable. The reasons why I am giving customer service and quality of work a "3" is because (1) There's really no point in the scheduling of an appointment if customer's vehicle will not get worked on until some hours later. I dropped my vehicle off and went to have lunch and returned about 1:20-1:30 pm and my tires that I provided was still sitting where it was dropped off at. I know that Zach had mentioned at drop off that it would be done my 2:30 or 3:00 pm. Even though he had given me an estimated time frame, that's still a long time for a "scheduled appointment". It was near 3pm when my car keys were handed back to me. (2) Somehow, somewhere in the process of getting new tires mounted on and an alignment my license plate got bent. How did that happened? I don't know. It sure was not bent when I dropped my vehicle off. Zach did his best to bend it back to normal. I never had problems with my license plate anywhere else except for this one time when someone was trying to steal it but that's a different story. (3) After getting home straight from the service center I noticed grease on my wheels. Why none of the mechanics bother to wipe it off, I don't know, or at least mention it to the guy who washed the car before handing it back to me. So, I spent some time after getting home washing the grease off w/ some wheels and tire cleaners. So, overall the lag in "scheduled appointment", the bent license plate, and greased wheels really sealed the deal on the "3" rating for customer service and quality of work. But hey, I love the new tires and the car is driving straight(better than before). More
Always professional and friendly. They make sure I am always taken care of in timely manner. They also ask if I would like something to drink while I wait or if there is anything else I need. always taken care of in timely manner. They also ask if I would like something to drink while I wait or if there is anything else I need. More