McLarty Daniel Nissan - Service Center

Disgusted Disgusted I’ve been taking my car to the Bentonville dealer . I have never been there where they did not mess something up , forget something Disgusted I’ve been taking my car to the Bentonville dealer . I have never been there where they did not mess something up , forget something or did not do it at all . I’ve been going there for a year I will not go back . When I first got the car I took it in because the seatbelt in the back was broken . First they said they looked at it and it wasn’t broken I had to crawl in the backseat and show them . Second I made an appointment because they had to order the part I took it in they ordered the wrong part . I had to make another appointment for the second part they ordered they put it on the wrong side . I had to make another appointment for them to fix that mess up . I went in for the next appointment they put it in upside down . I took my car in because my bumper was loose they fix the bumper but forgot to reattach the battery to the cables so for two months my car kept dying on me . It took them twice coming out and looking at my car to figure out that the battery was not connected and it was their fault . It takes them two hours to change the oil every single time . I had a 30,000 mile check on my car they didn’t fill up all of the fluids . I don’t even know if they did what they were supposed to do they didn’t change the windshield wipers and they charged me $400 for nothing . Don’t go in there if you do you’re wasting your money I’ve been wasting mine for the last year I’m going to someone else now just a warning . I have three Nissan‘s I like the car they need to get better dealers to take care of them !!!!! More

Great Experience I went in for a free oil change and left with a new vehicle! Our salesman, RD, went the extra mile to find me a Rogue that would suit me and my family I went in for a free oil change and left with a new vehicle! Our salesman, RD, went the extra mile to find me a Rogue that would suit me and my family. Our experience was fantastic, the time flew by, and RD was just as nice and personable as he could be. I am so very happy with McLarety Daniel Nissan! More

Takes to long Every time I bring my vehicle for an oil change it takes a really long time. For example, today 3/15/2019 my appointment was at 8:45a.m., it is now Every time I bring my vehicle for an oil change it takes a really long time. For example, today 3/15/2019 my appointment was at 8:45a.m., it is now 9:41a.m. and my vehicle still has not been brought into the garage for service. I have never had this issue with any other dealership. More

Meet this guy! So often when you go to a car dealership you’re not sure who to go to for help. But this is the guy. He is at the top when it comes to customer servi So often when you go to a car dealership you’re not sure who to go to for help. But this is the guy. He is at the top when it comes to customer service and he truly cares about what your issues may be. He will meet or exceed your expectations on everything you ask of him. This guy knows his stuff and he knows how to get things done in a professional manner. You will not be disappointed working with Alonzo for all of your service needs. Alonso has been at this location for quite some time and he has built up a ripper s Allonzo has been at this location for quite some time and he has build up a reputation for being customer focused. I strongly recommend that you find this guy at McLarty Daniel Nissan in introduce yourself and get to know him. He will take care of you on every visit. More

Above and Beyond Nine years ago, I had the perfect car in mind and the salesman at that time found the exact car at one of their other dealerships in Texas and had it Nine years ago, I had the perfect car in mind and the salesman at that time found the exact car at one of their other dealerships in Texas and had it brought to his location. My Maxima has run better than I ever dreamed. Now, 9 years later, it still runs like a brand new car. I, just recently, had only one issue with it and even after 9 years, Russ Daniel went above and beyond to help me rectify my issue and proved to me that McLarty Daniel Nissan truly is committed to excellent customer service just as advertised. More

Good place to do business I received great customer service through the car buying process at this dealership. Communication was quick and clear, help has been available, and I I received great customer service through the car buying process at this dealership. Communication was quick and clear, help has been available, and I am satisfied with my purchase More

Oil change Staff was very friendly and answered all my questions. Ricardo was very pleasant and knew I was in a rush and helped me get to my next appointment on Staff was very friendly and answered all my questions. Ricardo was very pleasant and knew I was in a rush and helped me get to my next appointment on time. Thanks, Lorie Speakman More

So let down McLarty Daniel Review It has now been almost three weeks since I had my car in for it’s 60,000 mile service and I am still waiting for that email McLarty Daniel Review It has now been almost three weeks since I had my car in for it’s 60,000 mile service and I am still waiting for that email asking to rate the service I was given. This is the first time I have had to wait this long. I do believe it is not coming. They know that I was not happy. I called to schedule the service for the Saturday of Memorial Day weekend and requested a loaner car for that day and a rental for Sunday and Monday. We were company from Iowa and we needed space for four adults and two car seats. I was given a quote that was much better than what I had found at Enterprise and another place, so said to book it. I got the usual text to confirm message and did. Then I got an email, another text AND a phone call to remind me that I had this appointment. I asked the young lady if they had it down that I needed a vehicle to accommodate four adults and two car seats and she confirmed the price. Day of the appointment, I am early and find out that they do not have a vehicle for me and have nothing to say about it beyond that they are sorry. While I am standing there, frustrated almost to the point of tears, I notice that sign says the 60,000 service includes an oil change. I tell them to not do the oil change because I just had it done less than 3,000 miles prior and tell them that I’m coming back for my car today. They can tell that I am not happy and say they will put a rush job on it. I don’t want a rush job. I want a good job. I want delivery on agreements. The customer service lady comes over and greets me and then makes the mistake of asking how my day is going. I tell her flat out that it was fine but has gone to absolutely disappointing a crappy since I got here. I then explain the frustration over so many reminders of the appointment and then car rental fiasco and tell her that the entire weekend is tainted because every time we go someplace this weekend we will need to take two vehicles because I thought I had one lined up here and did not make arrangements elsewhere. She tells me that she is very sorry. To which I reply “Sorry does not fix this or make it any better.” And she walks away. Yup. Walks away. I pick up my car at 3:30 and get my bill. There is a note on it to not do the oil change, but it looks like there is no reduction in price on it. In fact, as far as I can tell, the labor to change the air filter, wiper blades, key fob battery and another (?!?) air filter and preform the fuel induction service was $181.19 plus there is a charge of $27.18 for parts not specified. After twice being quoted the same amount for the rental and the number of occupants and then not having a vehicle for me, I would have thought something beyond a “Sorry” would be done to make this customer drive away feeling better. When a person moves to a new area, it is a challenge to find new medical facilities, hair dressers, a church and automobile service they feel comfortable with and trust. After purchasing my car with McLarty Daniel, the service has been a disappointment two of the four times I have been there. I have to admit that I was pampered up in northern Iowa. I would drive to school and after school get into a fully washed and vacuumed car with a fresh oil change. They would pick it up and return it knowing that I would be over at the end of the day to pay them and express my gratitude for what they did. But that was a small town with small town friendliness and values… More