McLarty Daniel Ford - Service Center

I took my Lincoln LS into the dealership to diagnose a noisy rear end. Tech was nice and went for a ride with me to hear the problem. He said it sounds like the differential is going out, I agreed. He noisy rear end. Tech was nice and went for a ride with me to hear the problem. He said it sounds like the differential is going out, I agreed. He put it on the rack and continued diagnosis. He stated that the pinion bearings in the front of the differential were bad. The quote I got was $510 in parts and another $650 in labor. I asked why so high? and was told the differential would have to come out to replace the parts. OK, I said. How much if I bring you a new differential with working parts and you just swap it out? Bill went back to talk to the tech and told me 3-4 hours to swap out the parts. He was sure to state that he could not warranty parts if I was bringing them in. I was OK with that because I knew I could get a used part for around $200, spend another $400-500 on labor and come out ahead. I drove on it for a month or so while I got my part and returned to the dealership for another quote. Again, I talked with Bill in the service department, he recognised me and we talked about what I wanted done. Sure thing he said, it will be a 4 hour job. Add on the fluid change service and we are talking right at $550. Sounded good to me. He scheduled me for the next day. That morning I dropped the car off for repair with the used part in the trunk and again talked to Bill about the work. I showed the tech the part in the trunk and Bill talked to the service manager about the work. The manager confirmed the 4 hour job to swap out the differential. About 2 hours later I got a call from Bill telling me it was going to be an 8 hour job. When I asked why he said they looked it up and that's what the "aldata" site was telling them to charge. I didn't have much of a choice at this time, I needed my car fixed and they had it. I told him to keep track of how much time they actually worked on it and I would pay for it. Bill called me at 8:15 the next morning to tell me it was done. I stopped by at 1:00 to get it and my bill was $1012. I was livid! I asked him how long they worked on it and he showed me the "aldata" printout showing what they were allowed to charge for this work... said it was regulated. "How long did you actually work on it?" I said. "All day yesterday, and till 10... er 9 something today" he replied. LIAR I asked if the "aldata" is available to him at any time. He said it was. I asked why I was told on 3 separate times that it was a 4 hour job when he had the information he needed to make an accurate quote. He did not have an answer. "That's just what it was, 8 hours" he said. I told him straight "If I ever come in here for service again, I want you to pull up that magic "aldata" and make sure your quote is right." I will not be going back to Landers for service. More

Landers McLarty Ford, Bentonville, AR, home of the 100,000 mile warranty! I am so sore, I can't walk! I am a Ford person from my first vehicle (16 Fords ago) and these guys are giving Ford a great 100,000 mile warranty! I am so sore, I can't walk! I am a Ford person from my first vehicle (16 Fords ago) and these guys are giving Ford a great name (sarcasm). My warranty was rendered null and void due to missing tire rotations at this dealer. Let me give you some background. Their 100K mile warranty was their biggest selling point at the time of sell. After the sell, I had just purchased new tires one morning (pealed the stickers off on said morning) and took it in for service the same afternoon. The customer service department said I needed a tire rotation due to tread wear! Once I caught them in the lie, the service tech told me he was sorry and the warranty was not dependent on tire rotations as much as it was the servicing (oil changes and 21 point inspections). I was not going to pay them for a tire rotation, on brand new tires, after they outright lied to me to gain more service charges. Eleven services (oil changes, 21 point inspections, transmissions services and radiator flushes) later, the rear end (drive train) went out on the truck and now it is a completely different story. It is all about the four corners of the contract now. My differential went out due to tread wear! No, I am not kidding. The service manager even said, tread wear does not have anything to do with your differential going out. They just missed out on the service charges with no acknowledgement of the service tech lies. Get it in gear, Ford. Pick your dealers better or lose my business for life, along with seven members of my family who buy a Ford every three years. You are right. Your customer is in the wrong and you have no responsibility to make them happy. I am buying my wife a new vehicle this month. It will be the first non-Ford I have ever purchased, and for cash in this economy. Ford is now dead to me for enabling this dealer. If you would like to be treated with respect as a customer, find any car dealer and manufacturer, other than this sh!thole. They use Home of the 100K mile warranty as a selling point and never intend on standing by a single word of it. Call them at 4 7 9-2 7 3-9 0 2 2 and see if they do not answer the phone with that piece of xxxx greeting (Home of the 100K mile warranty!). Eat xxxx, Landers McLarty Ford. I am so glad I could help you out with the bailout money I had no choice but to give you the last couple of years. Good luck on any more sales or service revenue from my family, friends, acquaintances, blog readers or researching consumers within earshot of my yapper! Update to the story: I received a call from the service manager at Landers McLarty Ford this morning. Turns out, after having my truck sitting in their lot for 6 full days, the parts finally came in. You guessed it, they ordered the wrong parts. The manager said that it will be another 3 days before they could have it finished. 9 full days of having my vehicle and no guarantee they would have it finished in 9 full days! You can not make this xxxx up. I asked the service manager how this could happen and he said it was not unusual and this type of thing happens all of the time! Also, the service person who took the truck had to go home the first day I brought it in because he was a very sick man. Huh? You mean 5 days ago? I immediately called a towing service and had them take it to a garage in the adjoining town. The new garage told me it would take one day to get the parts and about 1.5 hours to make the repair. They also said they suspect that Landers McLarty let the differential run out of fluid from their multiple services but he would let me know more once they have it on the rack. I have no idea what I received when paying them for every service and 21 point inspection. My differential was never mentioned before going out. The story continues. More

My wife had an accident in Dec 2009. We took the vehicle back to the Jeep Dealership to have it repaired. The body shop took the vehicle on a monday and on Weds I went to pick it up. When I went to insp back to the Jeep Dealership to have it repaired. The body shop took the vehicle on a monday and on Weds I went to pick it up. When I went to inspect the damage, the fron driver bumper was damaged and a deep scratch on the fender. The front cap by the fog lights had not been repaired nor the scratches on the hood. I informed the mang Tom. he came outside and stated the damage was alreadythere when dropped off. I informed him that was the new bumper he had placed on the jeep and he stated oh yea. Sorry about that. I showed all the damage from the deer accident they did not fix and he became defensive stating I would have to come back for him to order the parts. He went inside. I opened the doors to my jeep and found footprints on the door passenger and drivers side as if someone help the door open with their feet. I also found my jeep was empty on gas where I had just put 10 dollors in 5 minutes before dropping it off. I called Tom back outside and this time he was put out came to my jeep looked at the door and then walked off telling me he would call when new parts where in. The damage to the fron driver bumper and fender was from an employee of Landers wrecking my vehicle. Tom did not have the time to even act like he cared. I called for the GM to call me to file a complaint. The GM is Russ Daniel. I recieved a call from Tom and was told he was to take care of the complaint. I informed him I was complaining on him and he said he did now why I was upset. Month went by no call from Landers about my parts. I did file complaint with State Farm Insurance against Dealership. I called and made arrangements to bring it on 01-25-2010 around mid day. I was told tom would have a loaner car for me. I showed up around 1 P.M. to drop off the vehicle. I went over everything I needed done including fixing the damage that a Landers Employee did. Tom very rude. Tom then said I would have to go to Enterprise to get a vehicle. I said ok, thought you where going to have me one ready. He replied "You will have to go down there." I was taken by an employee of Landers dropped off and not even given the courtsey to make sure I got in a vehicle.. I walked into Enterprise and told them who I was. I was then told I would have to put a deposit down on a vehicle. I was asked for a credit card. I advised them I did not have one on me as I was not told I was going to need one. I was then asked to leave a check for the deposit. Again I had my checkbook but was not prepared to have to have money sitting in limbo. I was never told I needed this and was told I was getting a loaner vehicle not a rental. Entriprise then took me to the Landers Dealship. I called Tom on the way and told him I didnt have the credit card and was told "What kind of person does not have a credit card on them. I hung up on him as he was yelling at me. I went back to the dealership. Tom and I then got into a yelling battle. Mine was because as a customer I dont deserve to be yelled and talked down to by a Service Manger when I have not done anything wrong. I took my vehicle to get fixed, They fixed half the damage and caused new damage. They where supposed to vacuum and wash the vehicle before I picked it up and it was not done. Now I have Tom yelling at me telling me I am stupid because I didnt know I needed a credit card. At this time the PR lady comes into the body shop (I called her before getting back at Landers.) I had been told Russ Daniel would meet me in the body shop but he was to busy. I was escorted to a waiting room outside his office. I had to sit here and wait on him to get off the phone. I spoke with Russ Daniel and he got me a loaner vehicle listened to me without really hearing me. I Deal with people all the time and know when someone is just going through the motions. So really all I got now is the loaner vehicle I was promised and a HUGE headache. As I am walking out the door, I was told "All I ask is for you to tell people we took care of you and send me some business." They did not take care of me, They did nothing to make me feel like it mattered how the service manager treated me. They are only fixing the work they where paid to do, fixing the damage to my Jeep they caused and in the mean time treated me like crap. I did call and ask for break on sime labor for a lift and was told by Russ that they would discount it. I just went and looked I checked on a 2 inch lift months ago and was quated 710.00 They now quoted me 750 with a huge discount. Landers Mclarty does not care about their customers unless they are ready to buy..... More