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McLarty Daniel Buick GMC - Service Center
Bentonville, AR
68 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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68 Reviews of McLarty Daniel Buick GMC - Service Center
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September 14, 2018
New Staff = Incompetence I requested service here using the dealer’s online service request form and wrote exactly which recalls and service bulletins needed to be done to the I requested service here using the dealer’s online service request form and wrote exactly which recalls and service bulletins needed to be done to the vehicle. The advisor was then unable to locate the request and had to hand write the requested services again. Several hours later, I was notified that my vehicle was ready. When I inquired about what had been fixed, only 1 of the 3 listed items was even looked at. The entire staff has changed and everyone seems to be inexperienced. I’ve now switched to Crain and asked they recheck the recall work performed. More
by GMC_Fan
Employees Worked With
Service Department
September 13, 2018
Warranty Service I was living in California when the metal trim on all of the doors of my 2015 Acadia Denali had to be replaced. I moved to Arkansas six months later a I was living in California when the metal trim on all of the doors of my 2015 Acadia Denali had to be replaced. I moved to Arkansas six months later and the trim is coming loose on all of my doors. I went to McLarty Daniel Buick GMC in Bentonville. They were great. They honored the warranty and replace all the metal trim again. All the service department staff is the best. More
by Monicak
Employees Worked With
September 03, 2018
Loner Dealer provided a Demonstrator for us to drive while our car was in the shop due to AC not working, All 39 of their loner vehicles were out so we muc Dealer provided a Demonstrator for us to drive while our car was in the shop due to AC not working, All 39 of their loner vehicles were out so we much appreciate them providing a Demonstrator for us to drive More
by Hog fan,rethoma1
Employees Worked With
Landon French
August 31, 2018
oil change Kyle answered all my concerns and questions completely and spent as much time as needed to make me feel completely satisfied. Very easy to work with. Kyle answered all my concerns and questions completely and spent as much time as needed to make me feel completely satisfied. Very easy to work with. More
by Linda
Employees Worked With
August 30, 2018
Caring and Professional Best service staff ever! Went above and beyond. Very kind and caring towards my little brother with Down’s syndrome. Made sure we were truly taken car Best service staff ever! Went above and beyond. Very kind and caring towards my little brother with Down’s syndrome. Made sure we were truly taken care of. More
by Surfsup2012
Employees Worked With
Andre , Steve Kroon, Stephanie Orman , Elizabeth Shults
August 29, 2018
First oil change of new vehicle I called to setup an appointment to change the oil/rotate tires and was able to get in that afternoon. It was my first service for a 2018 Sierra. Ev I called to setup an appointment to change the oil/rotate tires and was able to get in that afternoon. It was my first service for a 2018 Sierra. Everything went smoothly as usual! This is the best service department I have ever been too. More
by jrsdoor11
Employees Worked With
Steve Kroon, Vanessa Hinojoza
August 23, 2018
Service and tire rotation Didn’t have an appointment, so it took a couple of hours. We’ve used the dealership since it was Everett/Maxey. Always been pleased. The one negative Didn’t have an appointment, so it took a couple of hours. We’ve used the dealership since it was Everett/Maxey. Always been pleased. The one negative thing I noticed was nobody was smiling. Too bad. More
by alburre
Employees Worked With
Don’t remember the names
August 17, 2018
6,000 mile service Got in for the service in a timely manner. Folks were pleasant and efficient. By the time I had a cup of coffee in their lounge area my truck was pr Got in for the service in a timely manner. Folks were pleasant and efficient. By the time I had a cup of coffee in their lounge area my truck was practically finished. More
by harmon, brenda
Employees Worked With
Adriana Benhumea
August 13, 2018
Oil change and tire rotation Very expedient and waiting area very comfortable. Will definitely return for service needs on my 2016 Buick Enclave. People were very courteous and Very expedient and waiting area very comfortable. Will definitely return for service needs on my 2016 Buick Enclave. People were very courteous and very knowledgeable. More
by bobbynic
Employees Worked With
Steve Kroon
August 12, 2018
Very courteous employees, but some mistakes Bill incorrect, but they changed rotation charge from $20 to the quoted $10. Turn signal repair not done. Got back in line. Additional hour wait Bill incorrect, but they changed rotation charge from $20 to the quoted $10. Turn signal repair not done. Got back in line. Additional hour wait More
by Dennis
Employees Worked With
Vanessa Hinojoza
