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McLarty Daniel Buick GMC - Service Center
Bentonville, AR
68 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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68 Reviews of McLarty Daniel Buick GMC - Service Center
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November 03, 2018
Friendly My Advisor was very friendly and called me by name several times. The arrows were not turned on but they took care of that promptly. My Advisor was very friendly and called me by name several times. The arrows were not turned on but they took care of that promptly. More
by Servicelane1
Employees Worked With
You need to add your service team to this list.
October 27, 2018
Buying was ok, but after sell is terrible bought a used Kia from them in 2014 and everything was good until the service department gets involved. made the mistake of buying the service contrac bought a used Kia from them in 2014 and everything was good until the service department gets involved. made the mistake of buying the service contract, every oil change with an appointment even if you are the first one when they open takes 2-4 hours even if you tell them you are going to wait. on top of that they can never find us in thier comouter as having a contract and expect us to look it up for them just to lose it again the next time. would not recommend, Everett was head and shoulders above these guys can't believe they sold out More
by nevermclarty
Employees Worked With
don't remember
October 26, 2018
Quick and very satisfied. I I called Kierstin and asked her to make an appointment for having a front license holder attached to our new car on a particular day and time. She di I called Kierstin and asked her to make an appointment for having a front license holder attached to our new car on a particular day and time. She did and everything is great. More
by Ron Repplinger
Employees Worked With
Kierstin Young
October 25, 2018
Scheduled oil change and tire rotation. It was quick, everyone was friendly. The only issue was when I made the appointment I specifically told them I didn’t want a tire rotation, I had alre It was quick, everyone was friendly. The only issue was when I made the appointment I specifically told them I didn’t want a tire rotation, I had already rotated them two weeks prior. That should have been in the appt. notes and not performed anyway. I should not have had to tell the advisor not to do it again. More
by K4ty67jh
Employees Worked With
Jeremy Watkins
October 08, 2018
Oil change I had an appointment for an oil change at 7 am and waited on my vehicle. They had me out in 35 minutes. Great Job. Dylan was very courteous and wo I had an appointment for an oil change at 7 am and waited on my vehicle. They had me out in 35 minutes. Great Job. Dylan was very courteous and would recommend him to anyone that asks me about his professionalism. More
by 2500 GMC Driver
Employees Worked With
Dylan Rooks
October 06, 2018
Servicek My service writer was absolutely great. It was wonderful that there was a gentleman there that checked my windshield for chips and there was two. Ser My service writer was absolutely great. It was wonderful that there was a gentleman there that checked my windshield for chips and there was two. Service writer helped me with a couple tech problems I couldn’t figure out. Everyone was great and helpful. More
by Soohia
Employees Worked With
Service gentleman.
September 30, 2018
Went out of their way to do a great job! I was pleased and surprised when McLarty Daniel promptly replaced the seat on my car. The old seat had separated along the air vents. I’d say it was a I was pleased and surprised when McLarty Daniel promptly replaced the seat on my car. The old seat had separated along the air vents. I’d say it was a job well. More
by Yukomfan
Employees Worked With
Vanessa Hinojoza
September 30, 2018
2nd trip the best Very satisfied on the call back and handling of my problem on my new Canyon. Bad part it was the 2nd try after I had to spend time contacting GMC abou Very satisfied on the call back and handling of my problem on my new Canyon. Bad part it was the 2nd try after I had to spend time contacting GMC about warranty and if issue was covered by warranty. It was. My first trip was told plainly not covered. More
by marc2
Employees Worked With
Vanessa Hinojoza
September 15, 2018
Run, don't walk to a different dealer! First, the reason they get a 1 is because the website won't allow a 0 rating. Absolute WORST car buying experience I have ever had. WORST service I First, the reason they get a 1 is because the website won't allow a 0 rating. Absolute WORST car buying experience I have ever had. WORST service I have ever heard of much less experienced. Bought the car on Jul 9th. Took it back on July 11th for service. Today is Sept 15 and I still dont have it back. Over 2 months and still dont have my car back. I put $7,000 down, have made 2 payments and not only do I not have it back, they don't even know where it is! No one has ever called me. The only time I speak to anyone is when I call them. The repair tech that was working on it quit. The salesman who I bought it from quit. Pretty clear indication of how the business is run, don't you think? I spoke with a sales manager back in July who sent an email entitled mad customer to the service manager. That got me a call and he said," I'll check into it and call you back". No call back yet. Same story with the customer service manager who was "going to get to the bottom of it" and call me back within a few minutes. No call back yet. Called back today and was told the manager is assisting another customer and I would have to leave my name and number for, you guessed it...a call back. Been an hour and no call yet. If today is like any other day, I won't get one. Dealership is absolutely terrible!! Customer service is non existent. So again, RUN don't walk to another dealrship!! I don't care how bad another dealer may be, I assure you it will be better than this one UPDATE Still no car but they have replaced the service manager. New mgr. is Ryan and is MUCH better! Still at the end of the day we're in our 3rd month waiting on a repair on a car we took back only 2 days after purchase More
by gs329
Employees Worked With
Junior(I was told he quit along with my service tech)
September 15, 2018
Excellent service First time for service work with the new McLarty GMC Dealership. Very pleased with the entire process. Excellent communication and follow through fr First time for service work with the new McLarty GMC Dealership. Very pleased with the entire process. Excellent communication and follow through from the service representative who was just terrific. Work done the same day and done right. More
by Myukon
Employees Worked With
Kyle Fox was my service advisor. Thank you Kyle!
