McLarty Daniel Buick GMC

WORST car buying experience ever. We took vacation time to drive down to get a used car and wanted to make sure that it was not leaking anywhere, especially around the power steering We took vacation time to drive down to get a used car and wanted to make sure that it was not leaking anywhere, especially around the power steering rack/boots as this would fail inspection. Richard said they would NOT look at it for us, it was "as is". I then mentioned a full diagnostic pre-purchase service at Toyota was $200, and it was worth it for us to have that done to make sure we weren't wasting our time and gas to drive all that way to get it. Richard said he would have the service team look at it then, and we were told they put it up on the lift and confirmed everything was "bone dry", then he called me and charged us $215. I asked for the full diagnostic and they didn't run one, only looked at it. I mentioned that it was ridiculous to charge someone who is wanting to buy the vehicle for a quick inspection - you literally look in between the 2 front tires for any visible leaks and can see it by taking a knee. We had to pay...but I left a review. He called me furious about the review I left on the situation and said "you know the internet is public, right?". He was extremely rude and lied about saying I was cursing at the service manager, so I stated I was not, and he stated they recorded the calls. I said awesome! Go ahead and pull the call then and let's have the owner listen to it. He then said it would "take them too long" to do that, then he told me he would refund us the money if I took the review down, so I did. Then, we drove all the way down there, and of course Richard didn't meet us, he had another sales guy do that. I immediately looked in between the 2 front tires at the steering rack and boots, and there was some kind of liquid all over them. I took pictures and sent them to our Toyota dealership, and they told us to walk away from the disaster, and that they will tell us "they have people lined up to buy this car" - and sure enough that was exactly what they said!!!!! We asked them why the steering rack and boots were covered in power steering fluid (which will cause the vehicle to fail inspection) and they said "oh, that is an oil leak from a oil line"... Toyota said that based on the pictures we sent, it was a timing valve cover leak and would cost $6,000-7,000 to fix. We took vacation time off work, asked to make sure it had zero leaks, and just was blatantly lied to from the very beginning. I hope someone reads this and never buys that 4runner they have for sale, and I hope they fix the disgrace of a dealership they are running, because this was the absolute worst we have ever experienced. What a waste of time and complete disrespect. More

My sales man Tony was vary chill in the process. He was respectful and just a good guy to have delt with. Vary good and genuine experience at this dealership. Good job Tony He was respectful and just a good guy to have delt with. Vary good and genuine experience at this dealership. Good job Tony More

We purchased a used 2024 Nissan Frontier from this dealership at the beginning of November. It was delivered to our house with several defect codes. We called the salesman, Richard Jenkins and he expl dealership at the beginning of November. It was delivered to our house with several defect codes. We called the salesman, Richard Jenkins and he explained it might be a bad battery, he would reimburse us after we purchased one. So we did and it did not fix this issue. He in fact did reimburse us for the battery. However, he told us since it did not fix the issue that we could have someone look at it so we took it to the nearest Nissan dealership, Sparks Nissan and they deemed the truck unsafe to drive and kept it for two and a half weeks while a new alternator came in. Once it was repaired I reached back out to Richard Jenkins and sent him the repair bill which was $1,137.00 and he informed me that they were not responsible for the repair bill since we purchased it as is. However, I know for a fact that if a dealership sells a vehicle to a customer without disclosing defects with the vehicle they are in fact responsible for the repairs. I have never in my life dealt with such dishonest people before. They did not stand by their word and reimburse us for the repairs on this vehicle. I understand that a used vehicle is sold as is but when the vehicle was delivered in that condition, the repairs should be handled by the dealership, not the customer. More

Tyler was my sales rep and helped me with an issue that came up. He was knowledgable, professional and went the extra mile for me, came up. He was knowledgable, professional and went the extra mile for me, More

I have been a customer for several years, always satisfied with the service. Jose Ayala was the best sales person ever. He was kind, knowledgeable and patient!! He answered all my questions while satisfied with the service. Jose Ayala was the best sales person ever. He was kind, knowledgeable and patient!! He answered all my questions while working out a test drive. I bought the Envista. More