McKinney Dodge Chrysler Jeep RAM

Mike Henry was extremely knowledgeable about the Dodge Durango I am looking for. He is great to work with and knowledgeable about not only the Durango but similar vehicles from other manufacturers. I Durango I am looking for. He is great to work with and knowledgeable about not only the Durango but similar vehicles from other manufacturers. I would recommend McKinney Dodge and Mike Henry to anyone. More

First, I was given time to browse without interference. Second, I was treated courteously and with respect. I felt that my questions were answered and I was not presented with a barrage of smoke and mirror Second, I was treated courteously and with respect. I felt that my questions were answered and I was not presented with a barrage of smoke and mirrors in an attempt to distract me from the truth. All that I dealt with were professional and courteous and no one attempted to intimidate me. More

Jon Holzclaw was great and very friendly and just because of him i will recomend everyone to come there for all of their automobile needs!!!!!!!!!!! of him i will recomend everyone to come there for all of their automobile needs!!!!!!!!!!! More

McKinney Mazda made my car buying experience the best one I have EVER had! Initially, I got on the mMckinney Mazda website. The website was very well organized, easy to navigate and was up to date on invento I have EVER had! Initially, I got on the mMckinney Mazda website. The website was very well organized, easy to navigate and was up to date on inventory. I knew exactly what I was looking for and saw a car that sounded similar. A 2011 Mazda 3, i touring, graphite. I called Mckinney immediately, where the phone was answered by a receptionist, who seemed very upbeat and took my call qiuckly. She directed my call to a sales person, who could answer my questions about a car. The sales person took down all my information and my exact needs and wants. He told me he would call me back within 10 minutes. He called back within 5 minutes with all the information I needed. Features, pricing, etc. He let me know when he would be there and we scheduled a time to meet that afternoon for my test drive. When I arrived, he was already waiting on me. He greeted me right at the front door, he stated my name, let me know he was finishing with a current customer but he would get someone to take care of me right then so I did not have to wait. He then introduced me to Riley Whitmire. Riley itroduced himself and explained he had already been told what I was looking for, so we walked out to see the car. As we walked around looking at the cars in 100+ degree weather, he was eager to tell me about the features of the car,make sure I knew all the advantages of the Mazda 3, etc. He also made small talk about other things, which made the experience less intimidating and more like he actually cared about me as a customer rather than just another sale. Once I decided on the car, we walked back in to "talk numbers". Riley explained everything fully to me about what he was doing, what my options were and what the next steps were. I let them know what my payment range was and it was no problem for them to help me fit it into my budget. Scott McKinney and Daniel Black offered me a really nice deal that NO ONE could turn down. My interest rate was not as low as expected, which made my payment higher. They offered to give me more for my trade than expected to offset some of the interest and already the price of the car was already lower than any dealership I checked. I was very excited to hear they were trying to help me out. The offer was to good to pass up and I could tell they genuinely cared about me as a customer. Once the credit process started, and I was approved, things didn't go as planned for me with my insurance company. I was quite upset that this wouldnt work out for me after being offered such a great deal and taking up their time. Scott, Daniel and Riley could see how upset I was over my insurance company and offered suggestions on insurance companies and where I could get a better qoute to be able to fit this car into my budget. I went home thinking this would not work out for me. Made a few calls, got a few qoutes and I found an insurance policy that was even lower than I was paying before. Called Riley first thing in the morning. I told him I would be by that afternoon to possibly buy. When I got there, everyone was already expecting me again. Everyone remembered me by name. Riley had my paperwork ready to go, all my things ready (keys, owners manuel) He helped me clean out my old car and place everything into the new one. We then went to the business office to sign my contract to make everything final. Once I signed, everyone personally thanks me. This was the best car buying experience I have ever had by far. Everyone at Mckinney honestly seems to care about you as a customer rather than just another number. The entire staff is friendly, knowledagble and willing to help however they can. I can't rave about Mckinney enough! I have already and will continue to tell all my friends and family about Mckinney! Thank you McKinney! More

I was so pleased with the friendliness and support from Riley that it made my experience pleasurable. The salesperson and manager was so healpful and made my birthday present a GREAT experience. I have bee Riley that it made my experience pleasurable. The salesperson and manager was so healpful and made my birthday present a GREAT experience. I have been dealing with McKinney for many years and when I get ready to purchase another car that is my go to dealership. I love Mckinney dealership and I think the PT Cruiser is the best car ever made. More

We purchased two used cars this month from McKinney Dodge and we are very pleased with the purchases. Riley and everyone involved did a great job without any pressure. We got a good deal without having to ha and we are very pleased with the purchases. Riley and everyone involved did a great job without any pressure. We got a good deal without having to haggle with price like other dealerships we have been to. More

I have a 2006 RX8 I bought form the dealership a little over three years ago. The buying experience was excellent. However, as I have taken the car in for service things have gone down hill. I found that t over three years ago. The buying experience was excellent. However, as I have taken the car in for service things have gone down hill. I found that they were charging me for more oil than the car required for an oil change on 3 occasion. On one visit I was charged over $10 for cleaning and shop supplies? Since then I have started taking the car to an independent shop and have only returned to McKinney Mazda for warranty work. In each case that I have required warranty work I am told they can not find a problem or the tires or bad or whatever excuse they can come up with not to repair the car. On my most recent trips the car was taken in for a roar coming from the rear of the car and for a shudder that would only show up after the car had been driven at highway speeds for 30 minutes or more. After 2 days I was called and told they could not find any problems. I insisted that there was a problem. The next day I was called again and told the same thing. A couple of days latter I showed up and took the service tech down the highway and was able to recreate the issue. I also brought along copies from the web of other people that was having the same problem. At this point they replace the differential which did solve the shuddering problem but the roars persist. Today I took it back and was told by the service manager that it was the tires. I told him I felt confident that it was not the tires and if he wanted he could put a set on. If it fixed the problem then great, I bought a set of tires but if not I was not paying for a set of tires I did not need. He then came back and told me that he did not have the tires I wanted in the warehouse. I ask him then what did he want to do. He suggested that he put a set on just to see and if that is the problem he would order a set. I told him that I would not bring it back to him for the tires if he did not have them now. Everything went south after that as he asked why and I proceeded to tell him of the sorry service I had received in the past and of a case where I witness his staff lie to a lady after the front wheel on her truck had came off and nearly hit my car on the way to the dealership. They had serviced the truck and on the test drive afterwards the wheel came off. They told the lady they had left the wheel nuts loose and it had wallowed out the wheel holes but nothing else. I told the lady what had happen to her truck. That the wheel had came off the truck going across the highway nearly striking my car. Her truck was sitting on the side of the road missing a wheel sitting on the rotor. They had not told her the complete story until I came along and told her. So after all was said and done I was asked to leave by the service manager. I will never buy another car from this dealership. Their service department can not be trusted to do anything even as simple as an oil change. In my opinion if you are not willing to let them rip you off they are not will to stand behind the cars they sale. More

I have gone to service deparment several times since Jan 7, 2006. I inital had an app. (made 3 weeks in advance) to have my window looked at because it was not rolling up or down. When I went in the first 7, 2006. I inital had an app. (made 3 weeks in advance) to have my window looked at because it was not rolling up or down. When I went in the first question asked was,"Do you have a ride?" At that time we had not thought about driving seperalty thinking it would be quick and they would have somewhere for us to wait. Later I would discover that they do have somewhere for you to sit, they just dont' make it a point of saying. We got a ride and before they closed we showed up hoping the car was done because they never actually called, although they wanted a number to reach you at. They said they would have to order the part so I decided to have the 30,000 mile done at the same time. Low and behold 2 weeks later they got the wrong part and a week after the service I had to miss work to find out one of my spark plugs had gone bad, although rare still something they should have checked for) and on Fed 22,2006 they still do not have the part for my window. More