McKinney Buick GMC

Friendly staff. Courteous of your time and schedule . Attentive to what you want done, not what that think you should have done. Courteous of your time and schedule . Attentive to what you want done, not what that think you should have done. More

We purchased a used vehicle on 4/4/25. We were told if went through a rigorous inspection process and reconditioning. Less than two weeks of ownership, we discovered major issues with the We were told if went through a rigorous inspection process and reconditioning. Less than two weeks of ownership, we discovered major issues with the motor mounts and the control arms that hold the engine in place. We also found rust on the spark plugs and on the battery terminals. Dylan Christian the manager told us that is what we should expect from an older used car. He also said they were not willing to do the right thing and a refund/return would cost them money! Worst customer service experience of my life! He was condescending and rude! More

Customer service was great in the service department. JR keep me up to date on my repair daily and was really willing to to help JR keep me up to date on my repair daily and was really willing to to help More

First maintenance visit today and went well. For an oil change and car wash I waited an hour and half which I think is a bit long to wait. But other than that it was ok. For an oil change and car wash I waited an hour and half which I think is a bit long to wait. But other than that it was ok. More

First time to dealership. Brought it in for service, recall items and to diagnose the infotainment system that had quit working. I dropped off on a Wednesday and left messages Brought it in for service, recall items and to diagnose the infotainment system that had quit working. I dropped off on a Wednesday and left messages checking on status Thursday evening, Friday morning and Friday evening to which no one replied. I finally got a call back on Saturday letting me know it was done. I pick it up and the infotainment (radio, nav, seat controls etc) was not even looked at much less fixed. It wasn't even on the paperwork. I was told to bring it back the following Saturday and they might be able to get to it. I've since taken it to another gmc dealer who is finishing the warranty work. Extremely disappointed. More

Great experience. Dealer is very easy to work with and very fair. We were very pleased with the price and the trade. Customer service was terrific. They were ready for Dealer is very easy to work with and very fair. We were very pleased with the price and the trade. Customer service was terrific. They were ready for us when we showed up with no surprises. You will be treated well here. We will buy here again! More

I made an appointment at 1:00 for an oil change and to check my cars fluids. my car was finally taken back at 2 o’clock. I waited another 45 minutes and was told it was going for the car wash and should b check my cars fluids. my car was finally taken back at 2 o’clock. I waited another 45 minutes and was told it was going for the car wash and should be ready soon. I waited another 30 minutes and went to ask why it was taking so long for the wash. Their employee finally went back to check on it. Finally at 3:15 my car was brought out. I will not be taking it back to them. Thank goodness I didn’t have anywhere else to be. More

The service department did a fantastic job getting my Buick Lucerne running like the day it was made. Who knew that shock made such a huge difference? Buick Lucerne running like the day it was made. Who knew that shock made such a huge difference? More

Need to fix service pay out. Paying at service desk not working. Go back the way it used to be Paying at service desk not working. Go back the way it used to be More

I am absolutely furious with the terrible service I received at McKinney GMC last week. While my salesperson, Mario Fernandez, was very helpful, patient, and worked hard to secure a great deal for me, received at McKinney GMC last week. While my salesperson, Mario Fernandez, was very helpful, patient, and worked hard to secure a great deal for me, everything went downhill once I stepped into the finance office. The issues started with the finance person, Patrick Varrassi, and just kept getting worse from there. Patrick flat-out lied to me about a protection plan he added to my purchase. He told me it included oil changes and even claimed it would pay for itself with the savings from oil changes, knowing full well that it didn’t. I tried reaching out to him and his manager for an entire week, but neither of them bothered to return my calls. When I finally called from a different number, Patrick answered, but then he had the audacity to hang up on me when I raised my concerns. It’s obvious that Patrick couldn’t care less about customers—he’s only interested in making a sale, even if it means lying to do so. The way I was treated was utterly disrespectful. Patrick blatantly avoided responsibility and dismissed all of my concerns. I am beyond disgusted with the service McKinney GMC provided, and I will never forget how poorly I was treated. I would never, ever recommend McKinney GMC to anyone. More