McKinney Buick GMC

Tried to slip in and look at New Truck's late one evening. Jason saw myself and my wife and came an introduced himself and told us that he would be around if we had question and we did. Went5 back th evening. Jason saw myself and my wife and came an introduced himself and told us that he would be around if we had question and we did. Went5 back the next day and Jason was off, but Eric was in and very helpful and very new. Made a deal that evening and came back in the next morning to pick up the new truck. Everyone was very help and had a great overall buying experience. Will and have recommend Jason, Eric and the dealership to my friends and family. Will return to purchase another vehicle from this dealership. Jason needs to make sure he knows what comes on the trucks and does not come on the trucks before he teels the customer, ie locking wheel lugs. More

We have had nothing but problems with this dealership and have been very disappointed. First it took them about 5 hours to get our paperwork together and get us signed. At one time one if the managers fi have been very disappointed. First it took them about 5 hours to get our paperwork together and get us signed. At one time one if the managers finally came out and told us they were shorthanded and I understand that so I was fine with that. That was on a Saturday night. On Monday the salesman bob had called us and told us they had messed up on some paperwork so we had to both come back and resign. My husband had to be late for work that day. What happened apparently was the interest rate they tried to get us the bank declined so they lowered the value of the car to keep my car payments about the same. It still went up by $10.00 a month. Now we get a call from bob again stating that we have to come up with and $500 for the down payment on the car by the end of the month. Bob has called us everyday this week asking if we have come up with any money yet. To say that I am mad is an understatement. I am livid with this dealership and have already let everyone I know exactly who you are. When I get my next car you can guarantee it will NOT be here More

Great service by Rodney Bellar and Service Mgr, Tracy.Restructuring of the service department seems to be working really well as my service results were great. Tracy.Restructuring of the service department seems to be working really well as my service results were great. More

I have used this body shop on four occasions. The first three experiences under the former body shop manager was great. This last and 4th experience was not good. Return phone calls were never made as re three experiences under the former body shop manager was great. This last and 4th experience was not good. Return phone calls were never made as requested. The length of time exceeded the insurances rental car coverage putting me in the middle of the dispute with the body shop and insurance carrier. Overall, I will most likely not return to this shop for future service. Customer service needs severe improvement. A lady answers all the calls and never has an answer. She always says she will have someone return the call and the someone does not return the calls. More

I bought a 2006 used Chevrolet Impala. Problem 1: The I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is that the dealership immediately inspected the car and agreed to pay the ticket. The bad news is that the put the incorrect mileage on the inspection report. Problem 2: The used car was sold to me with an extended 24,000 warranty. During the sales process, I was required by Mike (used car sales manager) to sign a document stating that the manufacturer's warranty had been explained to me. When I questioned him about this, he told me not to worry that this would be explained later in the car buying process. It never was. Additionally, what the extended warranty did or did not cover was not explained either. However, I did read this and realized that I needed to carefully follow the manufacturer's recommended maintenance schedule to keep the warranty from being voided. So, I went back to the dealership and requested that someone explain to me exactly what I needed to do to keep the warranty from being voided. Such as easy task with no one willing to help! I went to service dept who sent me to used car sales who sent me to finance who sent me back to the service dept. I left very frustrated and upset because no one seemed willing or qualified to give me this very basic information. Problem 3: The incorrect mileage was placed both on the inspection report and the document showing that GMC had changed my oil. This was a very bad thing because the warranty of the vehicle requires you to have service done at specific intervals. If the mileage is incorrect, then you are pretty much doomed in the world of extended warranties. Additionally, I have to wonder just how legal is it to put the incorrect mileage on a vehicle inspection report. Good news! I sent an email to the GM, Mr. Jeffers, and he immediately had my concerns addressed. Unfortunately, they were unable to correct the mileage on the documents. The good news is that they did address this in writing so I do not have to worry about my warranty being voided. In closing: GMS of McKinney has a great service department and new car sales department. I would do business with them in a heartbeat. However, their used car department puts an unforgettable blemish on them. I would not recommend ANYONE to buy a used car from GMC McKinney. They require you to sign documents saying they have done things that they have not done nor plan on doing. Additionally, they will sell you a car before it has been internally shopped, AND they are rude and very defensive about their unethical practices. It is a toss up. I will have my car serviced there and possibly buy a new vehicle there. But I will never make the mistake of dealing with their used car department in the future. More