McKinney Buick GMC

HORRIBLE- DO NOT GO HERE! Terrible lack of communication (got ghosted SO many times) and they kept changing their story about what was covered and not AND refused to tell me a Terrible lack of communication (got ghosted SO many times) and they kept changing their story about what was covered and not AND refused to tell me and warranty why they wanted 4 extra hours of unaccounted for “labor for diagnostics.” I could go on, but it’s a waste of time. In the end Robert lied time and time again, Hannah was a complete mess (terrible communication) and we ended up being charged almost $1300 for stuff that should have been covered by warranty, but warranty couldn’t get an answer on why the charges so WE got dinged… oh and it took 3 months to get it fixed because they dragged their feet EVERY STEP. More

The Dealership was professional and honored a discount on the services. Thank you for the help the services. Thank you for the help More

I dropped my truck off for service and was told it needed a new battery and the battery was such and such and wouldn’t be charged for labor. I agreed to it and when I picked up my truck and went to pay I was a new battery and the battery was such and such and wouldn’t be charged for labor. I agreed to it and when I picked up my truck and went to pay I was told unfortunately had to pay for labor.. price was way more then expected but I paid it because what was I going to do at that point I needed my vehicle back but I did mention the service guy shouldn’t tell ppl they aren’t charging for labor if it’s not true. Instead of the girl saying yes mam I’m sorry about the misunderstanding and he shouldn’t have said that if he did. Instead she says “well everywhere charges labor” with an attitude. I said and I understand that but when you tell me a price and that is what I walk in and expect to pay and thinking he’s telling the truth you can see how that’s upsetting and I didn’t just “make up” what he said to me. Had I known the final number I was going to pay out the door I would have weighed my options. More

They gave me an accurate wait time. And started to work on my car as soon as I got there And started to work on my car as soon as I got there More

My experience is always great. Very friendly and knowledgeable about all aspects of the business. The service writer is always very friendly and helpful. Very friendly and knowledgeable about all aspects of the business. The service writer is always very friendly and helpful. More

Sales people were great, not to pushy, respected boundaries and listened regarding my expected sales experience. Will definitely be be my preferred choice when I'm in the market again. Grayson was boundaries and listened regarding my expected sales experience. Will definitely be be my preferred choice when I'm in the market again. Grayson was my sales person, highly recommend. More

Service tech, Tommy Williams, was prompt, thorough, friendly, and professional. He came to my car as soon as I pulled into the garage. He gave an accurate estimate of cost and time to do the work I ne friendly, and professional. He came to my car as soon as I pulled into the garage. He gave an accurate estimate of cost and time to do the work I needed and did not try to sell me service I did not need. I will ask for him again when I go back. More

I had a great experience getting my Yukon serviced! The service was fast, and communication was excellent. Raul kept me updated throughout the entire process, which I really appreciated. I also want The service was fast, and communication was excellent. Raul kept me updated throughout the entire process, which I really appreciated. I also want to recognize the gentleman who was bringing in the cars and making the popcorn. He was incredibly friendly, welcoming, and professional! You can genuinely tell he enjoys his job, and his positive attitude made the experience even better. Great customer service all around! More