McKinney Buick GMC

This is THE WORST dealership for any kind of service. I could never get a call back, took 24 to get a call back. They were rude, I had to pay for service when after buying an extended warranty. I was tol I could never get a call back, took 24 to get a call back. They were rude, I had to pay for service when after buying an extended warranty. I was told to be there at 10am to get my truck, I left at 4:30pm! So frustrating. Once I left my truck still wasn’t fixed. Even though they had my truck for 10 days. Now I have to go back on my day off to get it fixed. More

They ripped me off. I had a $7,200 warranty added to the price of my vehicle after telling Zac that I didn’t want it. I had to cancel the Warrenty and wait for the refun I had a $7,200 warranty added to the price of my vehicle after telling Zac that I didn’t want it. I had to cancel the Warrenty and wait for the refund on the back end although I would have preferred a lower payment. I did ask to speak to the sales manager about this and never received a call back. Eventually I went in and spoke to him. He could care less. It’s funny how well I was treated when I was buying the car buy how they forgot about me after I drove off. More

Nice people clean waiting area got the job done what else to say to make 15 words. to say to make 15 words. More

I saw a listing on Autotrader of a 2023 Silverado ZR2 that was priced out as a certified vehicle. I test drove and liked what I was buying knowing it had additional warranty due to it being certified. Pu that was priced out as a certified vehicle. I test drove and liked what I was buying knowing it had additional warranty due to it being certified. Purchased the truck and bought an additional extended warranty to be a 6 year/100000 mile warranty total. Four days later I get a call from the dealership saying I needed to come in for some closing papers on the truck. When I showed up they informed me that they couldn't certify the truck due to a recall on the motor. They canceled my initial certified wrap warranty and moved me into a similar warranty to help with that. My issue is that I paid more for the value of a dealership certified vehicle and not the value of a dealership used vehicle. Maybe I'm wrong in this thinking but there is a difference between the two products. I paid for the higher level product and ended up with the lower overall. More

Great service and excellent customer service super detailed when explaining the repair or items coming up for repairs detailed when explaining the repair or items coming up for repairs More

I was able to get an appointment with the service department on the same day. department on the same day. More

Rob and Chris always professional, always hospitable. I’ve known Rob for years and he has always taken care of us above and beyond. Chris was extremely friendly and kept me in the loop throughout my serv I’ve known Rob for years and he has always taken care of us above and beyond. Chris was extremely friendly and kept me in the loop throughout my service appointment. Service like this is a lost art. Very grateful and happy with the GMC Mckinney service department staff. Thank you More

Worst experience from purchasing to warranty. They say they will call back and won’t. They damaged our vehicle while in their possession and refuse to take claim. The GM was supposed to call a They say they will call back and won’t. They damaged our vehicle while in their possession and refuse to take claim. The GM was supposed to call and hasn’t. I would never take a car to them to have windshield washer fluid added. Now we have to go the legal route and will push for everything. DO NOT BUY OR SERVICE WITH THEM. More

Thank you Joshua, for a great first time experience at McKinney Buick GMC service department. McKinney Buick GMC service department. More

Josh Moreno is a great service rep, he always gets the details right! I will return! details right! I will return! More