McKinney Buick GMC

McKinney Buick GMC responded

We genuinely appreciate your candid and positive review, which highlights both our team's service quality and Donna's exceptional customer support. Your acknowledgment of how our team handles challenging customer interactions speaks volumes about our commitment to patient, professional service. Your recognition of Donna's excellence is particularly meaningful. Our team is trained to provide attentive, understanding service, especially when customers may be experiencing frustration. We're pleased that Donna was able to transform what you described as a potential "tiff" into a positive experience. We value customers who provide honest feedback, and your recommendation means a great deal to us. Our goal is always to turn potentially difficult interactions into opportunities for outstanding customer care. Thank you for taking the time to share your experience and for recommending our service to others. We are committed to maintaining the high standard of service you encountered. We look forward to serving you again in the future.

McKinney Buick GMC responded

Thank you for your fantastic review! We are delighted to hear that you experienced excellent service from our friendly and knowledgeable staff. Providing respectful and helpful answers to your questions is a top priority for us, and it's rewarding to know that we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future! If you have any further questions or needs, please feel free to reach out.

McKinney Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Tony provided such great service and was both helpful and courteous during your experience. It's always wonderful to know that our team is making a positive impact. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future! If you ever need anything else, don't hesitate to reach out.

McKinney Buick GMC responded

Thank you for sharing your experience with us! We’re so glad to hear that you had a positive visit, despite being an out-of-town customer. It’s great to know that you received good service, courteous staff, and enjoyed our clean waiting area. We truly appreciate your feedback and look forward to welcoming you back for your next visit!

McKinney Buick GMC responded

Thank you for your fantastic review! We're so glad to hear that you found the process easy and that you were satisfied with your experience. Our team works hard to provide professional service and great deals, and it’s rewarding to know we met your expectations. We truly appreciate your willingness to recommend us to your family and friends, and we look forward to serving you again in the future!

McKinney Buick GMC responded

Thank you for sharing your experience! We're glad to hear that you were able to get an appointment on the same day and that the oil change was completed in less time than expected. Your satisfaction is our priority, and we look forward to seeing you again for your next service!

McKinney Buick GMC responded

Thank you for your feedback! We’re glad to hear you had a positive service experience overall, but we understand that the wait time for vehicle inspections can be frustrating. We're actively working on improving our efficiency to better serve our customers. We appreciate your patience and hope to provide you with an even better experience next time!

McKinney Buick GMC responded

Thank you for your review! We appreciate your patience while waiting for the part to arrive, and we’re glad we could provide a loaner vehicle during that time. It’s great to hear that your truck's lift gate switch is now working as it should! If you ever need further assistance, don’t hesitate to reach out. We look forward to serving you again in the future!

McKinney Buick GMC responded

Thank you for your feedback. While we’re glad to hear the vehicle purchasing process went well, we sincerely apologize for the miscommunication regarding the OnStar service. This isn’t the experience we strive to provide, and we understand how this situation could lead to frustration. We value transparency with our customers and regret that this didn’t reflect in your experience. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can further discuss your concerns and work toward a resolution. We appreciate the opportunity to address this and hope to restore your trust in us.

McKinney Buick GMC responded

We sincerely apologize for the frustrating experience you had during your visit. It’s unacceptable that the pricing and warranty details were not clearly communicated, and we understand how disappointing this must be. Please reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com, so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.