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McKinney Buick GMC
Mckinney, TX
698 Reviews
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Showing 698 reviews
February 09, 2025
This Dealership knowingly release my daughter truck to her, knowing it had no brakes. Didn’t care for her wellbeing, didn’t even tell her, her vehicle had no brakes. Just gave her the keys and said nothin her, knowing it had no brakes. Didn’t care for her wellbeing, didn’t even tell her, her vehicle had no brakes. Just gave her the keys and said nothing. She almost ran into another vehicle and had to use her emergency brake to stop. What’s perplexed is she drove her truck to the dealership for a evap diagnostic. And miraculously, her brakes locked up. Instead of fixing their mistake, they want to charge her to fix it. She had new brakes installed November 2024. She works from home, so there not even 200 miles on the new brakes. The dealership even had the audacity to tell her she needed brakes, without realizing the are new. When the dealership learned she has new brakes. Then they claimed it was the brake booster or the brake booster hose wasn’t clamped on properly. When they found out that I have 40 years of mechanic experience and I inspected her truck and made sure all the hoses, clamps and fluids were all to specifications prior to her taking it to them, they claimed that the brake booster hose had deteriorated and caused air into the system because the truck is 12 years old. When I informed them that I’ve worked on vehicles 15 years and older and some of them still had the original hoses on them. So now they want to make a deal with my daughter. Instead of her paying full price, because it’s a 4.5 hour job. Yeah they already know what’s wrong with it, she could pay a discounted price. We told them no! They made the mistake, they should fix it for free. They refused to admit they made a mistake and won’t fix it for free. At this point, I will most likely fix it. It’s a shame how shops will intentionally or unintentionally make a mistake when servicing your vehicle and not own up to that mistake. 40 years in the business. I’ve made mistakes and I paid to fix the mistake. What I never did was pass my mistake on to the customer. More
by tbroom1
Employees Worked With
Jr the mechanic advocate
January 30, 2025
The staff at McKinney Buick GMC is wonderful super helpful. This is the best place to come for service. I’ve been due for three recalls and an oil change due to time limitation and their service was s helpful. This is the best place to come for service. I’ve been due for three recalls and an oil change due to time limitation and their service was so exceptional. They came and picked up my vehicle and delivered it. Communication was great and kept me updated More
by montalvo_bernal
Employees Worked With
Mike Deegear & Rob
January 25, 2025
This is my second purchase from this dealership because of the easy process absent of the normal sales “games”. The salesman was extremely easy to work with and the entire staff was extremely friendly and of the easy process absent of the normal sales “games”. The salesman was extremely easy to work with and the entire staff was extremely friendly and efficient. They are focused on getting you what you want, not what they want to sell. More
by Picky
Employees Worked With
Clarence Davis
December 31, 2024
Excellent service and very attentive personnel. Highly recommend Donna was excellent all the way. They really know how to handle a tiff customer like me Highly recommend Donna was excellent all the way. They really know how to handle a tiff customer like me More
by Davidmendez0910
Employees Worked With
Donna Zavala
